Joyce Koons Honda

They have been effective at solving the problems I have had with my vehicle. Joseph and the assistant, Chris, who I had the last visit were both helpful. Joseph offering a loaner vehicle made a big diffe had with my vehicle. Joseph and the assistant, Chris, who I had the last visit were both helpful. Joseph offering a loaner vehicle made a big difference in my satisfaction with this experience. More

Kevin is the worlds best. I had a list of repairs and improvements I need at 100K mile. From the beginning to the end, Kevin at Honda took great care of me. I won’t go to another dealership because of hi improvements I need at 100K mile. From the beginning to the end, Kevin at Honda took great care of me. I won’t go to another dealership because of him. Highly recommend Honda in getting all your work done with Kevin especially! More

Very responsible and responsive. They have a professional attitude and are reasonably priced. Provides Excellent service. attitude and are reasonably priced. Provides Excellent service. More

Went in to get my 2021 Honda -crv serviced, the staff member who helped me was very kind & helpful. When it comes to buying a vehcile & getting it service I highly recommend this dealership! member who helped me was very kind & helpful. When it comes to buying a vehcile & getting it service I highly recommend this dealership! More

very satisfied with the service. very prompt…..good client service.. very imformative and very responsive to client inquiries. very prompt…..good client service.. very imformative and very responsive to client inquiries. More

This dealership definitely deserves a perfect 5 score. Our salesman had a great yet still professional attitude. The financial manager was terrific. There was no stress at all but instead a very happy Our salesman had a great yet still professional attitude. The financial manager was terrific. There was no stress at all but instead a very happy and perfect purchase. On top of that, we love our new little Honda H-PV! Sincerely, Sherry Michael More

I recently took my 2006 Acura MDX to Koons Honda for service. The car runs great, but Acura no longer makes parts for it. The vehicle needed a new sensor to pass an emissions test. The part was no longe service. The car runs great, but Acura no longer makes parts for it. The vehicle needed a new sensor to pass an emissions test. The part was no longer manufactured by Honda. Koons Honda Service Advisor Joe DeGuzman was outstanding. He was able to find a used part which worked perfectly. Because it took time to locate the part, he provided me with a loaner car in the meantime. Joe was able to find a solution despite the car's advanced age. He also identified and fixed a suspension issue , as well as making sure the vehicle passed both safety and emissions testing so I could re-register the vehicle in Virginia. Mr. DeGuzman was a true gentlemen, provided me with his personal cell so I could reach him directly. I've never experienced that at a dealership before (usually it's annoying phone trees and hold times at other dealerships I've dealt with prior to Koons). He was so pleasant to deal with both on the phone and in person. He really cares and it shows. He also cut me a break on labor with installation of the used part. he even made sure the car was cleaned thoroughly just prior to my pickup. He definitely won my trust and I would highly Koons Honda for service, especially Service Advisor Joe DeGuzman. He really deserves special recognition! Thank you Joe! More

We recommend this dealership because of their reliable, honest and reasonably priced vehicle service. We have purchased two vehicles from this dealership and have had a positive interaction with various s honest and reasonably priced vehicle service. We have purchased two vehicles from this dealership and have had a positive interaction with various service advisors over the last 19 years. More

Knowledgeable and compassionate staff who care about my needs and concerns. Outstanding service on every visit! needs and concerns. Outstanding service on every visit! More