Joyce Koons Honda

Oil change and tire rotation, and brake job. TJ was extremely friendly, provided expert advice, and genuinely seemed to enjoy what he was doing. I have been getting my Honda serviced at Koons fo TJ was extremely friendly, provided expert advice, and genuinely seemed to enjoy what he was doing. I have been getting my Honda serviced at Koons for the last seven years and have always had a good experience. TJ raised the already high bar set from my previous service experiences. I will ask for him by name the next time I schedule service. Thank you TJ! More

Outstanding assistance in auto chose and price Both Dipak and Tim as a team work to assist both my wife and me in choosing the auto to purchase. We were choosing between the 2016 Civic and Accord Both Dipak and Tim as a team work to assist both my wife and me in choosing the auto to purchase. We were choosing between the 2016 Civic and Accord and purchased the Accord based on their information and pricing. More

Service department People are very knowledgeable and polite. They usually take care of you very quick when you enter the service shop. The only problem is that the servi People are very knowledgeable and polite. They usually take care of you very quick when you enter the service shop. The only problem is that the service time is a little bit long and it might be because of the crowd. Melissa Moon is also one of the best after Mike Seymour transferred from Honda service department to another Sales department. More

Great customer support !! In May of this year I took my 2010 Accord EX V6 into Joyce Koons because the factory installed 6 CD player had jammed. They removed it and sent it to In May of this year I took my 2010 Accord EX V6 into Joyce Koons because the factory installed 6 CD player had jammed. They removed it and sent it to Pioneer for exchange/repair. Since the CD player was jammed they could not extract the 6 CD's I had in it. About a month later I was asked to bring the vehicle in for the installation of an exchange CD player. I was told that the CD's would be returned to me by Pioneer(either to me directly or to their dealership). I did check regularly with Joyce Koons Honda during regular maintenance visits or by phone, escalating the issue up the management chain. In November I sent Ms. Killinger, Executive VP an email on this issue not blaming the dealership personnel but Pioneer's lack of response I suggested as an euitable solution that I be provided a 'voucher" for future maintenance. I received an immediate response by the General Manager, whom awarded a voucher for these lost CD's even though it was not Joyce Koons Honda's fault. I recently needed a new battery since my original Honda battery was over 6 years old. I went to the dealership and had a new Honda battery installed and applied the voucher to the total costs. Thank you again Joyce Koons Honda, you are the best !! More

Grab the Wheel My initial contact was via the internet portal, Grabthewheel.com and it was as pleasant in 2015 as it was in 2001. Short but sweet My initial contact was via the internet portal, Grabthewheel.com and it was as pleasant in 2015 as it was in 2001. Short but sweet More

MY 2016 HONDA CIVIC MY SALESMAN KEVIN KWAK WAS SO FRIENDLY AND KNOWLEDGEABLE. HE SHOWED ME ALL THE BELLS & WHISTLES ON THE VEHICLE OVER AND OVER AGAIN UNTIL HE WAS SURE MY SALESMAN KEVIN KWAK WAS SO FRIENDLY AND KNOWLEDGEABLE. HE SHOWED ME ALL THE BELLS & WHISTLES ON THE VEHICLE OVER AND OVER AGAIN UNTIL HE WAS SURE I WAS COMFORTABLE WITH DRIVING IT OFF THE LOT. HE NEVER PRESSURED BUT ONLY WANTED TO PLEASE ME WITH THE RIGHT PURCHASE. I USED TO BUY ALL MY CARS AT HEDRICK HONDA BUT NOW WILL SWITCH TO JOYCE KOONS IN MANASSAS SIMPLY BECAUSE OF THE TREATMENT I HAVE RECEIVED THERE THIS TIME. THANKS AGAIN KEVIN! More

Great Dealership to work with I've purchased 5 Hondas over the past 20+ years. The staff has always treated me professionally. I just bought another Civic from Kevin. He was gre I've purchased 5 Hondas over the past 20+ years. The staff has always treated me professionally. I just bought another Civic from Kevin. He was great. He took the time to show me all of the details and was very helpful during the entire process. In the service, department, I have been working with Roland and Brad. I always feel like these guys are honest with me - and take the extra time to go over the cars with me. Thank you. More

Perfect Oil Change & Tire Rotation I was very pleased with the service that I received. In the past I had found some of their service representatives to be rather pushy with, in my opi I was very pleased with the service that I received. In the past I had found some of their service representatives to be rather pushy with, in my opinion questionable service needs, however my more recent experiences have been excellent. My service representative this time was Ed Hale and I highly recommend him to any one. I felt as though he told me excellent what my car needed vice what some dealerships want to sell you. I will definitely go back and see him again in the future as I feel he was looking out for my best interest. Plus he informed me about an online coupon which saved me some money. More

Awesome customer service !! The customer service is by far the best I have experienced from any dealership. My customer service rep. didn't try to sell me on items that my car di The customer service is by far the best I have experienced from any dealership. My customer service rep. didn't try to sell me on items that my car didn't need, and if an issue came up during service contacted me promptly to address any issue. Koons Honda has earned my trust and loyalty with my "baby" that has over 330K on my drive train. :-) Thank you for all your hard work William McDonough More

Loyalty not valued after having 5 Hondas bought over the years by family members I naturally went to Joyce Koons to buy a new CRV. unfortunately when I got the price fo after having 5 Hondas bought over the years by family members I naturally went to Joyce Koons to buy a new CRV. unfortunately when I got the price for my trade in, it was an insult. I bought my Accord there in 2009 and have had all its service done there. I actually settled on buying another Honda because of the service department. Daniel was polite and I do think he tried to make it work but unfortunately $2000 below blue book value and the other dealer I went to ,made my decision to go somewhere else. 4 days after I initially looked and declined the trade in value, and let Daniel know I had to look somewhere else to be sure I was not being taken advantage of ,he all of a sudden had a wholesaler who would give me the extra $2000 for my trade in. But once you feel you have been taken advantage of, it is hard to trust. Not only did they loose a sale but also a very loyal service customer. More