Joyce Koons Honda

I had to have the air bag replaced because of a recall. Koons Honda always gives me top notch service with a smile. They are efficient and thorough. I am treated with respect and courtesy. I waited in the c Koons Honda always gives me top notch service with a smile. They are efficient and thorough. I am treated with respect and courtesy. I waited in the comfortable, cheery waiting area and it only took about 45 minutes. I would highly recommend Koons Honda. More

Easy buying at Koons Honda After an accident totaled my 17-year-old Accord, I went to Koons Honda in Manassas; I knew that I wanted another Honda and wanted a smaller car. I ha After an accident totaled my 17-year-old Accord, I went to Koons Honda in Manassas; I knew that I wanted another Honda and wanted a smaller car. I had my heart set on a hatchback, and wound up buying a 2013 Fit. It's a lovely little car and the buying experience was painless. They worked with me to get me a good deal. More

Excellent Everyone in joyce koons in manassas are very experienced and they know what customer needs. Specially Dipak Regmi can suggest you the best for you acc Everyone in joyce koons in manassas are very experienced and they know what customer needs. Specially Dipak Regmi can suggest you the best for you according to your need and budget. Great guy. More

2016 Honda Accord purchase on New Years Eve I chose to purchase a 2016 Honda Accord on New Years Eve. Overall, the experience was a good one. I was well treated and look forward to a long rel I chose to purchase a 2016 Honda Accord on New Years Eve. Overall, the experience was a good one. I was well treated and look forward to a long relationship with Joyce Koons Honda. More

Not much positive to say I brought my Odyssey in last year for a problem with the cabin heating. It was not diagnosed properly and thus not fixed. I lived with it blowing cold I brought my Odyssey in last year for a problem with the cabin heating. It was not diagnosed properly and thus not fixed. I lived with it blowing cold air for 10 months, but needed the heat fixed for winter. I did my own research this time and found that it was 99% likely a bad heater core, which is a well-known issue and a longstanding problem with the part. Many Odyssey owners have had Honda USA or their dealer cover a substantial part of the repairs. Alas, not so with me. Joyce Koons did give me a 20% discount--after I contacted the General Manager. However, they had my van for 9 days and when I went to pick it up (after they called me), it wasn't ready. I waited for 2 hours. There were handprints all over the inside of the windshield--they hadn't cleaned it! The next day, the van didn't start. I had to get a jumpstart and went to Autozone, whereupon we found that my one year-old battery was swimming--probably in fluid from the heating/cooling system flush. The battery had been damaged and had to be replaced. I called Joyce Koons and had to leave a message. No one ever got back to me. Needless to say, I remain very unhappy with the service I received and disappointed in Honda quality. Since we bought this 2008 Odyssey three years ago, we've had to regularly pour hundreds and hundreds (at this point, several thousand) dollars into repairs. I'm not sure what could convince me to buy another Honda or go to Joyce Koons again. More

Excellent customer service, minimal hassle I did a lot of internet research before I chose to visit Joyce Koons Honda in Manassas. Based on my research, they were the highest rated for custome I did a lot of internet research before I chose to visit Joyce Koons Honda in Manassas. Based on my research, they were the highest rated for customer service and appeared to offer good rates on leased vehicles. I am happy to say, the internet ratings were 100% right! Cyndi Mullins was the leasing/sales specialist assigned to me and she was WONDERFUL. I told her what I wanted, how much I wanted to pay, and she listened and worked with me until we got to a vehicle and price point that exactly fit my needs. She was walked me through the whole process, I never felt pressured to buy or sign papers (this is what I worried about the most!). Long story short, if you are looking to lease or buy, and get a fair price without any pressure by greasy sales people, I highly recommend this dealership and specifically this sales representative. More

Great organization I couldn’t be happier with the sales and service I received. The sales team went above and beyond to win my business. After getting my new car home; I I couldn’t be happier with the sales and service I received. The sales team went above and beyond to win my business. After getting my new car home; I found a few items that needed attention. The service team addressed them promptly and hassle free! More