Joyce Koons Honda

Top notch customer service I scheduled a service appt for my brakes - It was busy and they offered me a loaner car (free). Great dealership from sales to service. I scheduled a service appt for my brakes - It was busy and they offered me a loaner car (free). Great dealership from sales to service. More

front end work Was in for oil change previous week, mechanic found problem with engine mount and cv joint. Scheduled appointment with Chris for repairs. Chris met Was in for oil change previous week, mechanic found problem with engine mount and cv joint. Scheduled appointment with Chris for repairs. Chris met me at the repair bay entrance and handled the repairs from there. Repairs were completed in time specified. More

Purchase of New Car Chris and Dipak did a very good job of managing both the negotiation and delivery of our new CRV, and Tyler was helpful and efficient with the financi Chris and Dipak did a very good job of managing both the negotiation and delivery of our new CRV, and Tyler was helpful and efficient with the financing. More

Replace splash guards I was in and out in no time. Told me about a recall which I had not received any information in the mail yet. I will come back for the work to be d I was in and out in no time. Told me about a recall which I had not received any information in the mail yet. I will come back for the work to be done. More

Excellent The service folks are very concise in describing the work to be done, how much it will cost, deliver the "surprises" with options and explanations of The service folks are very concise in describing the work to be done, how much it will cost, deliver the "surprises" with options and explanations of what should or could be done and the costs. I received a loaner, since this is my work personal work vehicle, the work was done on time and the delivery quick and easy. The military discount was a pleasant surprise. All in all a great experience. More

Always fast and competent Went in for an oil change before work and was told that my Civic needed more. But I had not planned on more, so that is all they did. No pressure Went in for an oil change before work and was told that my Civic needed more. But I had not planned on more, so that is all they did. No pressure to get the other tasks done. I was done in the time I expected and on my way to work. More

30 Minutes or Less...Great Customer Experience Went into the Koons Honda dealer in Manassas for a oil change on my Accord. It was busy so I expected to be there a while. When I went into the wait Went into the Koons Honda dealer in Manassas for a oil change on my Accord. It was busy so I expected to be there a while. When I went into the waiting room there were at least 7 or 8 other customers already in there. I thought/expected to be there for a good 45 minutes or more. I was pleasantly surprised, however, when my oil change was completed in less than 30 minutes. Upon checking out and going to get my car, there was a back up of cars waiting to be picked up to exit - again I thought I was going to have to wait until all the cars cleared out - however, one of the service men asked me which car was mine and pulled it out of the mix so I didn't have to wait -- Great Customer Experience!! More

Positive Experience I recently purchased a used vehicle and had a good,positive experience. Staff was very knowledgable and efficient so I was able to get what I needed q I recently purchased a used vehicle and had a good,positive experience. Staff was very knowledgable and efficient so I was able to get what I needed quickly. I highly recommend them! More

Heather Weyworth is awesome Brought in my Odyssey to fix both side doors and Heather was my Service Specialist. She was very courteous, informative and helpful. She kept us to Brought in my Odyssey to fix both side doors and Heather was my Service Specialist. She was very courteous, informative and helpful. She kept us to date on the status for my vehicle. Then when I had to go back to get a battery stress test, she informed me that my battery was still under warranty and we got a new battery for no cost. I highly recommend asking for Heather the next time you visit Koons Service Department. More

Friendly, Helpful, Knowledgable I bought my first Honda at Joyce Koons in 2006 and have been getting it serviced there for the last ten years. Now in 2016 I bought another Honda fro I bought my first Honda at Joyce Koons in 2006 and have been getting it serviced there for the last ten years. Now in 2016 I bought another Honda from them. Even though they aren't the closest dealer to my home it's worth the drive. They team there really puts out the effort for excellent customer service. More