Joyce Koons Honda

Good Service I was here for state emission and inspection and I was happy with the whole service. I was impressed with the service Rep Karen who demonstrated wonde I was here for state emission and inspection and I was happy with the whole service. I was impressed with the service Rep Karen who demonstrated wonderful customer service. Thanks you!! More

Wonderful Place / Honest People I was here or an oil change in April 2016 and I found the best representative to work with. His name is Alan and he is God sent. I asked them to do a I was here or an oil change in April 2016 and I found the best representative to work with. His name is Alan and he is God sent. I asked them to do an oil change/ check my AC, balance and align my tires, change the cabin filter. After they did the complimentary comprehensive review, Alan came back and asked me why do I need to change the cabin filter and balance and align my tires. I had gone to Pohanka Acura a week ago and they suggested I do all this. He checked my records at Joyce and said, you actually changed the cabin filter 6 months ago, we checked and it does not need to be changed. My jaw dropped. I could not believe such people exist in this business where, as you all know, generally they try to upsell you services you dont' always need. I highly recommend this Service Place. I tested them over many years and they are honest folks who don't play tricks on their customers. I bring my Acura here, feeling confident they will take care of my car and only do what needs to be done, profits aside. At the end of the day, in this business, the relationships with customers should matter. I think they understand this concept of customer loyalty and they seem to have earned it every time, over the last many years I have been coming here. Thank you Alan! you are God Sent! More

2010 Honda Crosstour - emergency service. They followed up with me, gave me a courtesy loaner and finished the job the same day. No was awesome and followed-up throughout the day. They followed up with me, gave me a courtesy loaner and finished the job the same day. No was awesome and followed-up throughout the day. More

excellent service Koons offers prompt service and has friendly service employees. They are good communicators and provide trustworthy service. Our van has been exclusi Koons offers prompt service and has friendly service employees. They are good communicators and provide trustworthy service. Our van has been exclusively serviced in their garage and I've always felt well-taken care of. Can't imagine going anywhere else. More

Good Selection and Price I have two concerns with Koons, otherwise I would have given it a 5 rating. By far, they had the best selection of Honda Accords in the area. They w I have two concerns with Koons, otherwise I would have given it a 5 rating. By far, they had the best selection of Honda Accords in the area. They were very fair with the price, really not back and forth haggling like a lot of dealers. One first concern: They only gave us one key - they said the other had been "misplaced". I was told to give it a few days, and if they didn't find it they would issue me a new key. Frankly, this shouldn't have been our problem. I gave them a few days, they never called, and I had to call the manager, who said to come back and they would code a new key for us. Which required another trip. Second, the finance manager was the one who really tried to pressure us into taking an extended warranty. When we said no, he somehow managed to come up with a coupon. We still turned it down. More

Love This Service Center! By far,mother most efficient and friendly service center I have ever used. You can make appointments online and they follow up with reminders. Keep By far,mother most efficient and friendly service center I have ever used. You can make appointments online and they follow up with reminders. Keep up the good work! More

Prep for May Car inspection As always, I'm pleased with Honda Hi standard of service, Always giving me the best advise to keep my Honda CRV running to it's peak performance. As always, I'm pleased with Honda Hi standard of service, Always giving me the best advise to keep my Honda CRV running to it's peak performance. More

Nice Team and great service. The service team that assists me once I bring my car to be serviced are instantly helpful, attentive, take care of my request of what I need done to m The service team that assists me once I bring my car to be serviced are instantly helpful, attentive, take care of my request of what I need done to my car, and they also look closer on what other work needs to be done for next service More

Friendly, easy and not overbearing We don't buy cars very often, so when we decide to make a purchase we want an easy procedure for getting the best price possible, best selection avail We don't buy cars very often, so when we decide to make a purchase we want an easy procedure for getting the best price possible, best selection available and easiest process possible. Joyce Koons Honda provided all of those. After submitting a quote form on the Honda website we were contacted quickly by Bianca Robles at the dealership. She offered a web page where we could see the vehicle available and the price, which was well below MSRP. We went in the next day and Ahmed Messaoudi took us on a test drive. We had all of the family along, so he was very patient with the kids' questions about all the buttons and features on the vehicle. We told him it would be a few weeks before purchasing because we weren't 100% sure we were going to buy. Ahmed kept in touch without pressure. When we finally gave the go-ahead we asked for a different color than the vehicle we'd tried. Ahmed saw to it that we got the color we wanted, then made a video showing us the car. He was ready for us when we went in to finish the purchase, again, patiently answering all questions. He's also been responsive when we've texted him follow-up questions. Buying a car is never fun. But if the process is easy and efficient, it's always a better situation. Kudos to Ahmed and Joyce Koons Honda. We'll certainly put them high on our list for our next car purchase. PS -- Service at Koons Honda has always been just as easy and efficient. More

Quick Joyce koons service always takes care of my service needs. Again I was quick in and quick out .will always but and have my car serviced there Joyce koons service always takes care of my service needs. Again I was quick in and quick out .will always but and have my car serviced there More