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Joyce Koons Honda
Manassas, VA
3,007 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,007 Reviews of Joyce Koons Honda
May 15, 2017
Sales The whole process went fast without any haggling. I simply just made an offer that was fair and I got to drive out with my new Accord. The whole process went fast without any haggling. I simply just made an offer that was fair and I got to drive out with my new Accord. More
by Cris R.
Employees Worked With
Tim Rowan, Dipak Regmi
May 14, 2017
creating issues in the car more than the actuality I was obligated to change my brakes pads and rosters the time I came for oil change only because of the technician mistakes of surfacing the roters a I was obligated to change my brakes pads and rosters the time I came for oil change only because of the technician mistakes of surfacing the roters and cause damage to it. More
by Talaat
Employees Worked With
Fawad Hassan
May 13, 2017
Great Service I've consistently brought my 2012 Odyssey to Joyce Koons for service and have always been completely satisfied. This past visit was no different with I've consistently brought my 2012 Odyssey to Joyce Koons for service and have always been completely satisfied. This past visit was no different with Heather making sure that all items were taken care of. She made several recommendations on things that needed to be done, and applied all applicable coupons. My van was ready when promised, and I took advantage of the excellent waiting area to get some work done while I waited. I highly recommend them. More
by steveclifton
Employees Worked With
Heather Weyforth
May 12, 2017
Actually enjoyable! Great experience. Very knowledgeable sales rep. Low pressure sales. Willing to work with us. We have purchased many cars through the years and mos Great experience. Very knowledgeable sales rep. Low pressure sales. Willing to work with us. We have purchased many cars through the years and most of the time it's not been an enjoyable experience. Still takes a while but the pain was minimal and the showroom was comfortable. More
by Mike Y
Employees Worked With
Dipak Regmi, Omar ElBardisi
May 12, 2017
Battery and Tire check The battery in my Honda CR-V was "dying" and Joyce Koons Honda tested it and provided a new one. I was going on a long trip and they were very carefu The battery in my Honda CR-V was "dying" and Joyce Koons Honda tested it and provided a new one. I was going on a long trip and they were very careful to check and recheck everything to give me peace of mind. Great experience! More
by sheila.t.wilson.7
Employees Worked With
Tony Nguyen
May 12, 2017
service Very good work and courtesy. Helped to solve a problem with vehicle and attended to my customer needs, and kudos to Mr Roland Murphy for his help. Tha Very good work and courtesy. Helped to solve a problem with vehicle and attended to my customer needs, and kudos to Mr Roland Murphy for his help. Thank you!! More
by Drew33
Employees Worked With
Roland Murphy
May 11, 2017
He is a reasonable man. Matthew was very frankly man since he suggested reasonable price for the car I bought. I am very satisfied with the car, especially the function of " Matthew was very frankly man since he suggested reasonable price for the car I bought. I am very satisfied with the car, especially the function of "SENSE". More
by HEA JIN HUR
Employees Worked With
Matthew Nguyen
May 11, 2017
yelled at by service rep had a recall notice- mom took it in. Was told it needed multiple things done; felt pushed into getting trans & rad flush. just had oil change @ Valvol had a recall notice- mom took it in. Was told it needed multiple things done; felt pushed into getting trans & rad flush. just had oil change @ Valvoline before going to Koons. called the dealership (Ken) where 60K service was done 6 months ago. confirmed trans flush & rad already done -immediately told service rep while the Ken was on the phone w her. (Hyundai dealer -where we bought the civic). told him it didn't need the flush & he screamed at my mom- Ken could hear him clearly over the phone..escalated to a manager who didn't charge for the flush but worst experience ever. Customers should NEVER be screamed at. Koons Rep never apologized either. rep said the trans fluid was drained, the tech ran down w/ a pallet of fluid dots & said the dark one was from my car. A) where did this sample come from if trans fluid had been drained B) why wasn't this shown before? C) Valvoline place had shown her the trans fluid it was dark pink. D) The rep said she was lying. ok- my mom is not some xxxxx. she went to graduate school in chemistry and has been a chemist or an engineer throughout her career. She knows the difference between brown and dark pink. Was told the dipstick color could look different... wow really? More
by unhappycustomer
Employees Worked With
Roland Murphy
May 09, 2017
Great service, great sales people Let's just say, I went in for an oil change and walked out leading a new car! Kebir was an excellent salesman from beginning to end. He was fed to mak Let's just say, I went in for an oil change and walked out leading a new car! Kebir was an excellent salesman from beginning to end. He was fed to make sure that I had the perfect car for my style and at a price I could afford. The whole sales team was very professional and welcoming. They got to know who I was so that they could provide the best deal for me! More
by Kreimer
Employees Worked With
Kebir Lakroune, Omar ElBardisi
May 08, 2017
Great experience. Highly recommend. I had a great experience buying from Joyce Koons Honda. I come from a background of customer service and I tend to be very aware of how well other cus I had a great experience buying from Joyce Koons Honda. I come from a background of customer service and I tend to be very aware of how well other customers around me are being helped/assisted, as well as myself. I can honestly say that nobody stands around in this place without being helped very quickly. The staff is very responsive, knowledgeable, friendly, helpful and professional. During my visit, I was asked several times if I would like a coffee or water or anything, even by staff that I was not directly dealing with. I'm very satisfied with Joyce Koons Honda and I highly recommend this dealership. More
by Scott Graves
Employees Worked With
Tim Rowan, Tim Welton, Daniel Garcia
