Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Joyce Koons Honda
Manassas, VA
3,007 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
3,007 Reviews of Joyce Koons Honda
July 28, 2017
Stopped in to get my oil changed. I've always been very pleased with the service department's professionalism. They do a great job. I really appreciated the free car wash. One comm I've always been very pleased with the service department's professionalism. They do a great job. I really appreciated the free car wash. One comment ~~ another dealership that we use for another vehicle also vacuums the car when they come in for a job. That would be a VERY nice gesture. Thanks again for everything. More
by smoochy1
Employees Worked With
Not sure of the name.
July 26, 2017
Awesome Thank you to Tim and Daniel for all their help to get me in to a new vehicle. Awesoooommmmmeeee job!!! Thank you thank you thank you Thank you to Tim and Daniel for all their help to get me in to a new vehicle. Awesoooommmmmeeee job!!! Thank you thank you thank you More
by Em
Employees Worked With
Tim Rowan, Andy Brunclik, Tim Welton, Daniel Garcia
July 26, 2017
Good experience, Tony was very helpful Explained repairs that had to be done & others issues that could be done at a later date. Just easy to understand information & what needs to be done. Explained repairs that had to be done & others issues that could be done at a later date. Just easy to understand information & what needs to be done. More
by Kathy
Employees Worked With
Bob Miner, Tony Nguyen
July 25, 2017
Great Customer Service Service was quick . I dropped off my Honda and walked accross the street to get a cup of coffee at McDonalds. I started drinking my coffee and was cal Service was quick . I dropped off my Honda and walked accross the street to get a cup of coffee at McDonalds. I started drinking my coffee and was called about the car with an estimate. the car was ready before I finished my cup of coffee. More
by Car
Employees Worked With
Tony Nguyen
July 25, 2017
Always been helpful I have never had a problem with service here. There always professional. Keep me informed of repairs My next new car purchase will be from Joyce jo I have never had a problem with service here. There always professional. Keep me informed of repairs My next new car purchase will be from Joyce joins and my service work will be performed here also More
by jallman24
Employees Worked With
Tony Nguyen
July 23, 2017
Responsive, fair and a pleasure to work with My son was buying his first car. A milestone for most kids, and I wanted to make sure it went well. We did our due diligence online to find the best d My son was buying his first car. A milestone for most kids, and I wanted to make sure it went well. We did our due diligence online to find the best deal for a 2017 Honda Civic Touring Sedan. Justin stood out amongst the many sales persons that contacted us. He was responsive, reasonable and easy to communicate with. Most importantly, he focused on getting me the right price to earn our business, and never once bashed the other dealerships. When we agreed upon a good price, we traveled to Manassas passing several Honda dealerships along the way just so we could work with him. Justin, his sales manager Tim, and all the staff at Joyce Koons Honda were such a pleasure to work with, and made my son's first auto buying experience a good one. In addition, we traded in an older Honda Accord and their pre owned car sales manager, Rush, was a pleasure to work with as well. What a great guy too! We have found our family's go to dealership for future auto buying needs. Lastly, Justin followed up with a note to make sure we knew that our communication didn't end with the sale. He offered my son valuable new owner information on his new car along with assistance for any questions he had on his new car in the future. More
by Mommabear
Employees Worked With
Rush , Tim Welton, Roland Carter, Justin O'Malley
July 21, 2017
Another Great Service Visit. Completed service of my vehicle in a timely fashion and did a great job communicating with me when there were questions and when the vehicle was ready Completed service of my vehicle in a timely fashion and did a great job communicating with me when there were questions and when the vehicle was ready to be picked up. Love the car wash option at the end of the service appointment. More
by Stokeski
Employees Worked With
Tony Nguyen
July 20, 2017
Don't trust the dealer that everything works alarm on car never activated from day 1, I did not test it when I received the car, my fault. Dealer advised me that since I did not purchase the exte alarm on car never activated from day 1, I did not test it when I received the car, my fault. Dealer advised me that since I did not purchase the extended warranty bring the car in for a repair quote. The reason the car alarm did not set is the passenger door actuator was bad. Very disappointed in the dealer not doing the right thing. More
by Dwayne C
Employees Worked With
Steve Hughes, Shawn McGregor
July 19, 2017
Exceeded My Expectation Friendly Patient and attended to our needs always a nice place to visit thanks Koons Honda for always invited us in for any of our concerns. Friendly Patient and attended to our needs always a nice place to visit thanks Koons Honda for always invited us in for any of our concerns. More
by Solomon A. Francis
Employees Worked With
Roland Murphy, Behzad Mahmoodi, Matthew Nguyen
July 13, 2017
Our Go-To Dealership for Servicing our Hondas We've been a customer of the Koons Honda service department for 21 years! During this time we've moved out of the area, but keep driving back when ou We've been a customer of the Koons Honda service department for 21 years! During this time we've moved out of the area, but keep driving back when our cars need service...and there are three other Honda dealers closer to where we currently live. That in itself says a lot! My advice is find a service advisor at Koons that you trust and ask for him/her every time you bring your car in for service. We've done this and we get excellent service every time! Koons and our service advisor, Tony are who we trust with our Hondas!! More
by HondaGal
Employees Worked With
Tony Pekich
