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Joyce Koons Honda
Manassas, VA
3,007 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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3,007 Reviews of Joyce Koons Honda
November 03, 2017
Air bag recall Once the airbags were received, very quick service. Polite and friendly people to deal with. I liked the car wash extra service and appreciated chec Once the airbags were received, very quick service. Polite and friendly people to deal with. I liked the car wash extra service and appreciated checking all the other safety parts. More
by LindaLou
Employees Worked With
Wayne the driver of car to place of employment very nice and personable, Tony Nguyen
November 01, 2017
Purchasing a new car Patient, courteous, thorough and eager to please the buyer. Mansour was awesome. Mansour stayed in constant contact with us to keep us updated on the Patient, courteous, thorough and eager to please the buyer. Mansour was awesome. Mansour stayed in constant contact with us to keep us updated on the status of finding the vehicle we wanted. More
by Mnrcraig
Employees Worked With
Mansour Assadpour
October 31, 2017
Best ever, efficient, thorough, wonderful salesperson. I would recommend this dealership to anyone without any reservation. It was a pleasure purchasing a vehicle from Joyce Koons Honda .it is the third I would recommend this dealership to anyone without any reservation. It was a pleasure purchasing a vehicle from Joyce Koons Honda .it is the third purchase from J LHonda. More
by MKalan17
Employees Worked With
Mansour Assadpour, Behzad Mahmoodi
October 31, 2017
Extra charges galore My wife was quoted a price of 1 hour to diagnose which would be used as the first hour of a repair if we went that route. It was a speed sensor which My wife was quoted a price of 1 hour to diagnose which would be used as the first hour of a repair if we went that route. It was a speed sensor which was replaced for 400 charging 2.5 hours of labor. I have personally changed speed sensors by myself on 2 GMC/Buick vehicles and it is 30 minutes max. I believe we were severely overcharged and called on 3 occassions to finally speak with the tech and service manager. The explanation was removing animal parts to get to the speed sensor and harnesses which was still there when we picked up the vehicle. The service manager and technician believed the price was fair even though timelines to not add up. I am completely unsatisfied and the team did nothing to remedy the issue. Of I wanted to pay someone 130 dollars to clean my car, they usually detail it rather than removing some waste. Also, review any company or make a call, a 38 dollar OEM part should not end up with more than a 400 dollar bill. I spoke with multiple other companies to include my BMW dealer who said we wet RIPPED OFF. I didn't see a cleaning few upcharge or a waiting for the part upcharge...but someone it took 2.5 hours to change a wheel sensor. I have spent plenty of times overseas making a lot less and I guarantee that I did a lot more than this over this time period. We could literally change all the tires in a number while being shot at...but this dealership obviously feels that if they do a job, they can bill whatever they want. Well, off to the credit card company and the BBB..... Brian More
by Brian B
Employees Worked With
Service team
October 28, 2017
Excellent buying experience I bought a 2017 Honda Civic today from Sunny. He had already agreed to all the expected pricing via email so I was hoping there wouldn't be any surpr I bought a 2017 Honda Civic today from Sunny. He had already agreed to all the expected pricing via email so I was hoping there wouldn't be any surprises (there weren't!). When I arrived with my daughter we first wanted to go for a test drive. Within seconds he handed me the keys and we were off (he let us take it out on our own without even asking, which I liked). The actual buying experience was super easy. I signed off on the paperwork with the price I wanted and then went to finance where I was in and out in a few minutes. I also got to meet with one of the managers (Tim) and he was very professional and easy to work with as well. Highly recommend this dealership and especially Sunny. More
by Mark
Employees Worked With
Tim Welton, Sunny Haque
October 25, 2017
They always provide me with outstanding service. I always look forward to my visits to Joyce Koons Honda because of the excellent service I receive each time. My daughter made herself comfortable in I always look forward to my visits to Joyce Koons Honda because of the excellent service I receive each time. My daughter made herself comfortable in the children’s play area. More
by ogajim
Employees Worked With
Thomas Johnson
October 25, 2017
Friendly, knowledgeable, accommodating Kebir, spent a lot of time reviewing the new features of the 2018 Honda Odyssey. He made sure my wife and I understood everything, and answered every Kebir, spent a lot of time reviewing the new features of the 2018 Honda Odyssey. He made sure my wife and I understood everything, and answered every question we had. More
by frewdr@gmail.com
Employees Worked With
Kebir Lakroune, Behzad Mahmoodi
October 25, 2017
Excellent service and Top Quality Salesmanship . I just purchased my 2nd car from Joyce Koon's in Manassas. It was actually one of the best car buying experiences EVER! The salesman, Garrett and . I just purchased my 2nd car from Joyce Koon's in Manassas. It was actually one of the best car buying experiences EVER! The salesman, Garrett and the Finance Manager, Omar were in tune to what I was looking for and what I could afford. There was no pressure to buy and they actually worked towards our best interest throughout the entire transaction. I think I left with a new car and two new family members. Outstanding Character and Service. More
by harristwo
Employees Worked With
Garett, Omar ElBardisi
October 25, 2017
Best experience ever buying the car Best experience ever in buying the car from the time we entered the showroom and time we left the showroom with our new Honda vehicle. Best experience ever in buying the car from the time we entered the showroom and time we left the showroom with our new Honda vehicle. More
by carguy231
Employees Worked With
Behzad Mahmoodi, Sunny Haque
October 23, 2017
Great Service The service was as good as you can expect. Wait time was around an hour and a half and Mr. Johnson provided me with great customer service. The service was as good as you can expect. Wait time was around an hour and a half and Mr. Johnson provided me with great customer service. More
by adm24
Employees Worked With
Thomas Johnson
