Joyce Koons Honda

Horrible back to back experience. Told them exactly what I needed but they returned with a $9800 diagnosis, dropped it to $6600, Based on my previous experience with them when they fo Told them exactly what I needed but they returned with a $9800 diagnosis, dropped it to $6600, Based on my previous experience with them when they forced rotors and things I didn’t need on me, I decided to tow it to a service shop where they fixed my problem for less than 1500! And thier diagnosis showed a healthy car! This dealership needs Jesus! Well, it was not the best. I called and got an estimate for what I needed done, and I gave specific instructions of what I needed done, but I ended up with a diagnostics (I didn't request) and a phone call saying it needs $9,800 worth of work and can do a temporary work for $6,600! And I had to pay $185 for the diagnostics I didn't request. This is the second of such experience from your shop. The first time, they wanted to charge me for new rotors and brakes they said were worn and dangerous. They were only 2 weeks old! When I told them my brakes were new, their story changed and they forced new rotors on me. I don't understand it but it's clear there's dishonesty here and you get milked just for engaging these guys. Sad! More

Roland, my service advisor, was outstanding. He listened and understood all my concerns and made sure the techs investigated everything. Service was quick and value was excellent. Highly recomme He listened and understood all my concerns and made sure the techs investigated everything. Service was quick and value was excellent. Highly recommend! Oh, and they're open on Sundays! More

Good dealership and nice people. My car could have been appraised better but other than than it was a great experience My car could have been appraised better but other than than it was a great experience More

Very professional service. Affordable price . It was a good experience. Tony was very friendly and professional. Thank you guys! Affordable price . It was a good experience. Tony was very friendly and professional. Thank you guys! More

Excellent service and attention to detail. Sahid was wonderful and a pleasure to work with. I strongly recommend dealing with Sahid Sahid was wonderful and a pleasure to work with. I strongly recommend dealing with Sahid More

Sales Rep, Girma, provided great customer service and was timely with information and responses before and after my purchase. The sales negotiation process was reasonable and my interaction with the Sales Mg timely with information and responses before and after my purchase. The sales negotiation process was reasonable and my interaction with the Sales Mgr, Dipak, was both transparent and professional. Even the finance aspect of my purchase with Quay was pleasurable and succinct. Highly satisfied with my purchase process and would recommend! More

Amit, the salesman we bought our car from was SUPERB! ! Nice, honest, never pushing or forcing the sale onto us. He showed us it is possible to experience the opposite version of a car salesman, real nice ! Nice, honest, never pushing or forcing the sale onto us. He showed us it is possible to experience the opposite version of a car salesman, real nice guy! I’m taking one star out because Honda Financial, the institution we financed our car, is HORRIBLE! I don’t mean the nice finance manager that took us through the steps of the payment process. I mean the Honda Financial company itself. If you go to BBB you’ll see hundreds of complaints agains them!! My advice? Buy your car at the Joyce Koons Honda, but finance it with a bank you trust. More

This is our 8th new vehicle purchase over many years, consistently great service and buying experience. consistently great service and buying experience. More

This is the best dealership so far I have been visiting. It not only take care of vehicle but also respect vehicle owners. The Technician are so helpful to explain and discuss requirements and possibilities It not only take care of vehicle but also respect vehicle owners. The Technician are so helpful to explain and discuss requirements and possibilities of your vehicle needs. I really recommend this dealership to my friends and family Thanks More

Kat and CJ Zhu listened to me; no pressure; clear communications; the price was easily negotiated via email. communications; the price was easily negotiated via email. More