Joyce Koons Honda

Joyce Koons Honda is a top notch dealer! The two year complementary maintenance and concierge service are the best perks I have ever experienced from any dealer. I have the utmost confiden The two year complementary maintenance and concierge service are the best perks I have ever experienced from any dealer. I have the utmost confidence that my new Honda Odyssey will be picked up and serviced with kid gloves. More

Service experience always excellent. Karen is knowledgeable, helpful, personable, and fair. They solved concerns a reputable local service could not Karen is knowledgeable, helpful, personable, and fair. They solved concerns a reputable local service could not More

I come back regularly for service and I am always treated well. Fair prices and excellent customer service. treated well. Fair prices and excellent customer service. More

I had been researching and shopping for a 2022 CR-V EX-L FWD for weeks, and eventually saw a decent deal at Joyce Koons Honda, through the TrueCar app. Using that app, I expressed my interest in a particul FWD for weeks, and eventually saw a decent deal at Joyce Koons Honda, through the TrueCar app. Using that app, I expressed my interest in a particular CR-V, colored gray, and was soon contacted by Sanjeev Gurung to come in for a test drive. I scheduled an after-work/evening test drive and was met by a cheerful Sanjeev. During the test-drive he was very helpful and knowledgeable about the CR-V. Earlier that same day I had seen that another CR-V of the same trim, but a different color, red, had been listed on TrueCar for Joyce Koons Honda, but it wasn't in stock. Sanjeev looked it up and noted that it was scheduled to be delivered the next week. I wasn't keen on the gray color, nor ready to purchase on that first visit, didn't even bring my checkbook, and so scheduled to come back the next week to check out the different red CR-V. I did all my homework on expected fair prices and fees and came back to check out the new red CR-V, prepared to purchase if the deal worked out. Sanjeev accompanied me on another test drive, showing more of the features that we had skipped the previous visit, and I was sold on that particular car and color. His manager, Dipak Regmi, was helpful in structuring the deal, eventually matching the trade-in price offer that I had already secured from CarMax, in order to save me the hassle of having to go back to CarMax to get rid of my old car. Very helpful to NOT have to figure out the logistics of one person getting two cars back from dealer, new one to my house and old one to CarMax. After settling on price, I sat with Quay Payton in finance, and he was very friendly and helpful too. He was able to find me a better financing rate through Honda's finance arm, than what I had secured from my own bank, so saved me a substantial amount. Overall, I had a great experience with Joyce Koons Honda. My salesman, Sanjeev Gurung, was very friendly, helpful, and knowledgeable about the car, helping me understand some of the latest technology features it offers. I will recommend anyone I know, interested in a new car, to consider Joyce Koons Honda, and to work with Sanjeev Gurung. More

They resolved my issue & valued me as a customer. A great experience. Texted me to keep me up to date A great experience. Texted me to keep me up to date More

The staff were very nice and courteous i didn't felt pressure to buy anything . pressure to buy anything . More

Everything up until I left a designer's countertop sample in the back of my loaner car was stellar. Good communication, advice, service. Above and beyond. The same effort was given to finding the sample I in the back of my loaner car was stellar. Good communication, advice, service. Above and beyond. The same effort was given to finding the sample I left (they DID remind me to check!), but there was a lot of confusion... the task seemed to be transferred to three separate departments, Jay at concierge desk received an email about it, but thought it had been taken care of. Everyone was trying to help me locate it... I now know the exact car number to check... and so does everyone else who looks at my request... yet, I still don't have either the sample, or any word about its whereabouts. I can't be the first person to leave something in a loaner car. And I get that communication can be tough between several departments, but I just KNOW ya'll can improve upon that. We'll be back. Definitely not a deal breaker. Just a thoughtful critique for improvement of our favorite car dealer. Thank you!! More

Outstanding sales and service support. I highly recommend meeting with Mansour if you are interested in a new or used Honda. He is friendly, knowledgeable and represented my interests as I highly recommend meeting with Mansour if you are interested in a new or used Honda. He is friendly, knowledgeable and represented my interests as the client. I have purchased 3 used vehicles from Mansour and will continue to work with him for my automotive needs in the future. More