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Joyce Honda - Service Center

Denville, NJ

4.6
2,624 Reviews

2,624 Reviews of Joyce Honda - Service Center

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July 25, 2025

It cost me $200 just to get a diagnosis on a repair that was thousands of dollars More

by RSANSONE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Na
Jul 25, 2025 -

Joyce Honda responded

We regret to hear about the difficulties you've encountered during your recent service visit. You came to us with your Honda CR-V for audio screen not working. The diagnostic fee charged had been presented to you up front and signed to authorize the service on the day. A repair estimate was presented from the diagnosis and then declined. If the repairs have not yet been completed, the diagnostic fee will be applied towards the repair. Your satisfaction is our utmost priority, and we kindly request that you reach out to the service manager, Erik Matos, in the service department to help resolve any concerns you may have. Erik Matos Phone: 973.361.1396 Email: erik_matos@joycehonda.com

July 25, 2025

I was bot provided any alternative to my dilemma. As I could not open the door to my gas tank; running on empty. The only thing that was wanted was my credit card so they could order the part needed! More

by 74ghia
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lloyd Wilson
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Lavelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

Joyce Honda responded

We regret to hear about the difficulties you've encountered during your recent service visit. To be fair, our service team presented the corrective action and only to be told that you refused to pay as you felt that this is a "defect" from American Honda on your 2018 Honda Fit. The alternative was also presented in temporarily opening the fuel door by accessing interior panels to release the fuel door with the possibility of damaging parts to gain access and that too was met with our responsibility should something "break" during this temporary workaround. We released your car as requested; we did not charge any inspection fees on the day. We hope your concern was resolved. If not, we will be happy to assist you in any way possible. Your satisfaction is our utmost priority, and we kindly request that you reach out to the service manager, Erik Matos, in the service department to help resolve any concerns you may have. Erik Matos Phone: 973.361.1396 Email: erik_matos@joycehonda.com

July 24, 2025

Great service! I found their pricing to be the most reasonable. They also made sure that the issue with my AC was covered under warranty. More

by AKSHAYDEOKAR26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Subuhi Shakil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

July 23, 2025

Friendly, very fast, excellent service. I wouldn’t buy or service a car anyplace else. More

by CDUFFY539
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Duffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

July 23, 2025

Outstanding Service at Joyce Honda – Special Thanks to John Lavalle I had an excellent experience at Joyce Honda on Route 10 in Denville, NJ. From start to finish, the service was top-notch — professio More

by FJGB22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Seager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lloyd Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Lavelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Subuhi Shakil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

July 19, 2025

Great service very helpful. They Fixed my issue very quickly and efficiently. I Would highly recommend . More

by KWILL80116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

July 18, 2025

The communication between Mike and myself was very helpful. The parts that were needed arrived quickly. More

by jbmonte86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike P.
Jul 22, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

July 18, 2025

Ernest has always been very helpful! Very courteous and professional! I would recommend them however just know that if you have to leave your car for extended servicing, they do not have More

by khollasch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

July 18, 2025

Fast & friendly associates. The associate explained in detailed the work that was done on the car. More

by VJNNJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

July 16, 2025

Very courteous and professional staff I like the one on one service excellent service advice More

by JANICEIRVEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We’re committed to providing the best service experience to all our customers. We truly value your time and business. Warm Regards, The Service Team at Joyce Honda

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