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Joyce Honda - Service Center

Denville, NJ

4.7
2,296 Reviews
Call Service Center (973) 361-3000

2,296 Reviews of Joyce Honda - Service Center

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December 11, 2023

Dealership assessed car in Sept and told me I needed Brake pads. When I brought it in for that service they recommended an additional $1500 plus of service items to what I needed done. Suspicious some More

by Honda owner since 1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lavelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2023 -

Joyce Honda responded

Valued customer, we would like to help clarify any questions you may have regarding the recommended work at your recent visit. We have messaged you directly to resolve your concerns. Thank you for choosing Joyce Honda for your automotive needs. Wishing you all the best during the holidays!

December 08, 2023

I have been going to Joyce Honda since 1983, purchasing and servicing all of my cars there. Find them to be very knowledgeable and friendly. More

by RONNIEKW8204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denis Galenenco
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December 08, 2023

They are honest and tell you what you need. They did they job in time and professional. More

by emilyauusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2023 -

Joyce Honda responded

Thank you so much for the feedback and we appreciate your business!!

December 06, 2023

Too expensive for an oil change…. .and I always get coupons after the oil change. Also bought multi-oil change package on Groupon and wouldn’t let me use it on non Honda vehicles. I More

by RAYMONDSEIDEL24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Lavelle
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2023 -

Joyce Honda responded

Hello Mr. Seidel, Thank you for your loyalty and business with your vehicles. Unfortunately, outside forces have driven the cost of maintenance up on all parts etc. We request any promotions be presented during write up to ensure all discounts are applied before final close of each repair order. We are happy to work with you and save where we can on any service needs on all vehicles. Groupon has been exclusive to Honda/Acura vehicles only (disclaimer also present on Groupon voucher) as it has been designed around the cost of parts and labor for those makes/models. Any off-brand vehicle costs us more to handle and though we are happy to service those vehicles the cost unfortunately is higher. We have also messaged you directly to assist you. If there is anything we can do to help going forward feel free to reach out to the Service Team at Joyce Honda! Best Regards, Service Management

December 05, 2023

It was a straightforward service and completed in a professional manner. No problems, Subuhi was great. More

by KS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Subuhi Shakil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2023 -

Joyce Honda responded

We appreciate the feedback and are always working to improve the service experience. Thank you for the opportunity to assist you in your automotive needs!

December 05, 2023

Didn’t wait long! She gave me all the details and explained what my car needed. Place look clean. More

by LUBOOP55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Subuhi Shakil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2023 -

Joyce Honda responded

We are grateful to know that your experience here at Joyce Honda was Five Stars. Thank you for your business and the positive feedback!

December 05, 2023

The Service was Excellence and the service advisor provided all details needed .I had good experience with Joyce Honda.. More

by ALOK KUMAR.SAMAL
Recommend Dealer
Yes
Employees Worked With
Subuhi Shakil
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Joyce Honda responded

Grateful for the kind words and the opportunity to assist you with your automotive needs! Thank you for your business!

December 05, 2023

Service dept used to be much more organized. Now if feels disjointed and not as organized. My wife waited a half hou just for someone to realize nobody connected with her yet to summarize the vi More

by JONATHAN.G.BRAUER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not 00% sure who helped her on the last visit.
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December 01, 2023

Well i like Joyce Honda as my dealer, my service place for my car but they way she answered i didnt like her answers More

by NSHAH27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Fields
1.0
This rating includes all reviews, with more weight given to recent reviews.
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November 28, 2023

Excellent service. I would recommend many people to Joyce Honda. The staff were professional and simply the best. More

by obadev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lloyd Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Subuhi Shakil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Joyce Honda responded

Our goal is to provide excellent service. Your feedback is greatly appreciated. Thank you for your business.

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