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Joyce Honda - Service Center

Denville, NJ

4.7
2,302 Reviews
Call Service Center (973) 361-3000

2,302 Reviews of Joyce Honda - Service Center

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November 30, 2021

Professional customer service. The representative clearly explained the estimated work for my car and gave me options based on importance. More

by jjsalerno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Scioscia
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November 30, 2021

great service, very friendly and accommodating staff. I will be back again for next service. More

by SDCOSTA987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Lavelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 30, 2021

The service advisor was friendly and helpful and contacted me when additional work was recommended. The car was ready as promised and I was checked out quickly. More

by TBSHU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 29, 2021

Thanks for the astronomical estimate for something that was not broken and that you claimed nneded to be replaced .Ill never buy or service a car with you again More

by TRKTRADINGLLC
Price
Recommend Dealer
No
Employees Worked With
Charles Mitchell
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2021 -

Joyce Honda responded

When it comes to expensive repairs, it is human nature for people to believe that a less expensive repair is the correct resolution and that the more expensive quote was just trying to take advantage. Maybe that is true in some cases with some other companies, but not so in this case. Our diagnosis was based on strict use of the Honda diagnostic troubleshooting steps. This is a reliable procedure created by one of the greatest automotive companies in the world and we have no reason to second guess it. Yes, the symptom you experienced can be temporarily resolved by replacing a less expensive sensor. The cause of the problem is intermittent. And until the fault occurs again you will believe that replacing the sensor resolved your problem. But when the faut occurs again, and the new sensor recognizes the same fault as the old sensor, your Check Engine light will illuminate and you will more than likely have to replace the stretched timing chain. Sorry for the bad news. No hard feelings for the harmful survey. We are here to help in the future if you need us.

November 29, 2021

The Staff are professional, friendly and willing the go above and beyond to help customers More

by Michellewebb8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
No one specific
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November 29, 2021

Have been using Joyce Honda for decades and been pleased with the professionalism shown by service reps. More

by JNGREENLEES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lloyd Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 29, 2021

Great attention to detail and kindness in the conversation. Timelines we also positive considering I am from out of town. More

by noronhas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lloyd Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 28, 2021

The service at Joyce Honda is the best. The staff is very friendly. The sales department is the best in New jersey. More

by jplino21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lloyd Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 28, 2021

I brought car in for oil change. Service was very fast. Service rep. (Lloyd) was very courteous and helpful in helping me to understand multi point inspection findings. Great experience! More

by mjsmith0730
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lloyd Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 28, 2021

great service. not too long wait. will visit again. Very nice people checking you in and keeping you informed. Waiting room was comfortable and the internet connection was excellent. More

by rshah07039
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jennifer Scioscia
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