Joyce Honda - Service Center

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

Joyce Honda responded

Dear Valued customer, Thank you so much for your kind words and for continuing to trust us with your vehicle—we truly appreciate your loyalty. You’ve raised a very fair and important question, and I want to thank you for giving us the opportunity to clarify. While many of the vehicles you see in line at 8:00 AM do have scheduled appointments, we also accept a limited number of early walk-ins and drop-offs each morning. Some customers arrive early—sometimes even before our doors open—especially if they have tight schedules or concern, they want to address right away. That said, we absolutely understand how frustrating it can feel to arrive early for a scheduled appointment and still end up waiting. You made an appointment for a reason—and your time is valuable. It might help to think of appointments as a way to guarantee your place in the service schedule, but not always your exact position in line at check-in, especially during high-traffic times. However, we do prioritize emergencies and try to keep things moving as efficiently and fairly as possible. If you ever find yourself in an urgent situation or simply need a faster turnaround, please don’t hesitate to call us ahead of time—we’ll do everything we can to accommodate and expedite your visit. We truly appreciate your patience, and we’re always looking for ways to improve how we manage check-in flow and appointment scheduling. Your feedback helps us do that—so thank you again for reaching out. Warm regards, Erik Matos Service Manager Joyce Honda (973) 361-1396 erik_matos@joycehonda.com

Joyce Honda responded

Dear JFARANETTA, Thank you for taking the time to share your experience. I sincerely apologize for the frustration and inconvenience you encountered while completing the “We Owe” service for your new Pilot. You're absolutely right—clear communication is essential, especially when it involves vehicle service and loaner arrangements. I’m truly sorry you were not informed in advance about the required insurance documents and that you were asked to sign a loaner agreement without receiving a timeline or updates. That is not the level of transparency or care we aim to provide, and I understand how this made you feel uncertain and uncomfortable. While I’m glad to hear your salesperson provided great service and that you've had a long, positive history with both Honda and Joyce Honda, it’s disheartening to know this experience has caused you to reconsider doing business with us in the future. Please know that we’re reviewing this situation internally to ensure better communication and consistency moving forward—especially around our “We Owe” process and loaner vehicle procedures. If you're willing, I would greatly appreciate the opportunity to speak with you directly to better understand your concerns and see how we can make this right. Thank you again for your feedback. We truly value your time, your loyalty, and your business over the years. Best Regards, Erik Matos Service Manager Joyce Honda (973) 361-1396 erik_matos@joycehonda.com

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

Joyce Honda responded

Dear Loyal Customer, Thank you for your feedback. I’m sorry to hear that your most recent visit did not meet the level of communication and detail you’ve come to expect from us. We strive to ensure every service writer takes the time to thoroughly review all findings and recommendations with our customers, just as we’ve done in your previous visits. I apologize that this was not your experience this time, and we understand how important clear communication is when it comes to your vehicle. We’ll be following up with our team to ensure consistency moving forward. If you have any remaining questions about the service performed or would like a more detailed explanation of the findings from your visit, please don’t hesitate to reach out—we’d be happy to go over everything with you. Thank you again for bringing this to our attention, and we appreciate your continued business. Warm regards, The Service Team at Joyce Honda

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda