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Joyce Honda

Denville, NJ

Overview
Employees
Reviews
Vehicles
4.7
4,261 Reviews
Awarded only to the top 15% of Honda Dealers nationwide, The President’s Award is highly coveted by all Honda Dealers because it represents outstanding sales, service, and a real commitment to customer satisfaction. Joyce Honda is a multi-year recipient of this prestigious award, the most recent being 2011 and ranks among the top 20 Honda dealers nationally for total vehicle sales. This combination guarantees aggressive discounts without the corresponding drop in customer service usually associated with volume sales operations. Bottom Line? Great Value! Stop by and experience the Joyce difference.
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3166 NJ-10

Denville, NJ

07834

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Showing 4,261 reviews

December 13, 2023

Disappointed that my battery, under warranty at Joyce, was cleared, , and was told I needed new starter even though the car would start. I refused the work, took to my local mechanic, who said battery wa More

by BLAIR.RYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ernest Biondolino
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2023 -

Joyce Honda responded

Hi Blair, we would like to understand how your visit came to be. We have tried to reach you to resolve the concerns with your Mazda. Wishing you all the best during the Holidays!

December 12, 2023

I normally don’t have a problem with this service dealership. Last time I did however. The person who was the service help didn’t tell me anything that was good or wrong with the car. Just came in af More

by Marre441
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recognize the man in the pictures that helped me so to speak
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Dec 16, 2023 -

Joyce Honda responded

Valued customer, we want to first thank you for your business and the feedback on our performance. Our sincere apologies for the lack of communication at the end of your service visit. Our primary goal is to provide the best service experience here at Joyce Honda. I have messaged you privately with all contact information to resolve all concerns you may have. Thank you for the opportunity to assist you with your automotive needs.

December 12, 2023

Kelly Fields is an asset to the company. She always explains everything thoroughly. She is calm, patient and knowledgeable and answers all of my questions. More

by RYTYMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 12, 2023 -

Joyce Honda responded

Thank you so much for the feedback. Your business and satisfaction are important to us. Thank You!

December 11, 2023

Joyce Honda is great and dealing with Joey was a pleasure ! I like how how they do things here compared to Madison Honda More

by Jeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
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Dec 11, 2023 -

Joyce Honda responded

We appreciate the positive feedback and your business. Thank You!

December 11, 2023

Dealership assessed car in Sept and told me I needed Brake pads. When I brought it in for that service they recommended an additional $1500 plus of service items to what I needed done. Suspicious some More

by Honda owner since 1993
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Lavelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 16, 2023 -

Joyce Honda responded

Valued customer, we would like to help clarify any questions you may have regarding the recommended work at your recent visit. We have messaged you directly to resolve your concerns. Thank you for choosing Joyce Honda for your automotive needs. Wishing you all the best during the holidays!

December 08, 2023

I have been going to Joyce Honda since 1983, purchasing and servicing all of my cars there. Find them to be very knowledgeable and friendly. More

by RONNIEKW8204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denis Galenenco
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December 08, 2023

They are honest and tell you what you need. They did they job in time and professional. More

by emilyauusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 11, 2023 -

Joyce Honda responded

Thank you so much for the feedback and we appreciate your business!!

December 07, 2023

It was right to the point with Denis, and once the deal was agreed upon. It was quick and easy! I was out the door in about an hour. I had unpleasant experiences with other Honda dealerships, but the one More

by KIHYEOK1007
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Denis
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December 07, 2023

Ripped me off on my used car purchase. Made me pay to return it and blamed me for not doing “my own research” More

by DAVE.DIGRAZIA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Larry Swanson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rolando Meneses
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2023 -

Joyce Honda responded

Hi Dave, Very sorry you were not happy with your transactions. To be fair to the readers, let's describe what happened. You originally visited to purchase a Honda Certified Preowned CIvic SI to which we worked with you on price and trade value. 2 weeks after purchasing your Honda Certified Preowned Civic SI you inquired about purchasing a new Civic SI and asked why we did not present that to you on your first visit. Our response was that we showed you the specific vehicle you came to see. There was no reason to show you a different vehicle. As there is no return policy on the purchase of a vehicle, we compromised the sale price of the New Honda Civic SI and paid full value for the trade in order to help you purchase the new Honda Civic SI. You accepted the terms and completed the transaction. It is never our policy to rip off a customer. Everything was clearly presented in order for you to make an informed decision. And under no pressure you decided to complete the purchase. Moving forward we hope you enjoy driving your new SI and we wish you many thousands of safe miles.

December 07, 2023

Making a decision about a new vehicle is never easy, but I've had nothing but positive experiences at Joyce Honda. With my most recent lease, Catherine provided exceptional service every step of the way. Sh More

by SAMANTHA.L.DODSON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Catherine Carr
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