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Joyce Honda

Denville, NJ

4.7
4,758 Reviews
Awarded only to the top 15% of Honda Dealers nationwide, The President’s Award is highly coveted by all Honda Dealers because it represents outstanding sales, service, and a real commitment to customer satisfaction. Joyce Honda is a multi-year recipient of this prestigious award, the most recent being 2011 and ranks among the top 20 Honda dealers nationally for total vehicle sales. This combination guarantees aggressive discounts without the corresponding drop in customer service usually associated with volume sales operations. Bottom Line? Great Value! Stop by and experience the Joyce difference.
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3166 NJ-10

Denville, NJ

07834

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Showing 4,758 reviews

October 01, 2025

service was great. took only a short time and the service department knows my car well. thank you for continued great service. I will be back for sure More

by RAVDJN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not remember the name of the person who worked with me
September 30, 2025

Have purchased many cars from them - most amazing, one a problem. That's when their colors were shown - the were AWESOME and very generous fixing a huge issue More

by Dave
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rolando Meneses
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2025

My car repair took forever. Every time I called to get some information, the person responsible for the repair was almost never available or would say that he will call back, bu More

by AICHASAMBO
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
John Lavelle
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2025 -

Joyce Honda responded

We’re very sorry for the delays and poor communication you experienced. We understand how frustrating it was to still have concerns after your vehicle was returned. Since this was a stolen recovery handled through insurance and our body shop, the process was more complex and took longer than expected—but that does not excuse the lack of updates. I’d like to personally review your repair and ensure the audio issue is resolved. Please contact me directly. Erik Matos, Service Manager (973) 361-1396 | erik_matos@joycehonda.com

September 26, 2025

Ramil was very knowledgeable and responsive on various options from civics and accords we test drove. Also, information on hybrid was helpful in our deciding civic hybrid touring we chose. More

by taksol
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romil Robleza
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2025

Jordan needs a promotion, wonderful sales rep and a hard worker! He kept in touch with us and helped us easily transition into the new car. Thx! More

by T091289
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gina Verrilli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan
September 25, 2025

Always a great place to go for my ancient (19 year old) Honda. Explained the problem and solved it. Found a few other important repairs and took care of them for a reasonable price. More

by NOSTRANDP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
Sep 29, 2025 -

Joyce Honda responded

Joyce Honda responded publicly on 9/25/25 6:56 PM Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 25, 2025

Fast and easy, I got my oil changed and it was really fast and people there really helps More

by NICOLESCOBARG29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Seager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ernest Biondolino
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Lavelle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 24, 2025

Kelly provided Excellent Support and ensure the customer questions are answered. Highly recommended and Kelly is an asset to Joyce Honda More

by Subramanian Krishnan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Fields
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2025 -

Joyce Honda responded

Thank you so much for your kind review. We are committed to providing the best possible service experience to all our customers, and your feedback means a great deal to us. We truly value your time and your business. Best regards, The Service Team at Joyce Honda

September 24, 2025

EVERYONE WAS CORDIAL AND HELPFUL. ..THE SYSTEM MADE IT EASY TO GET MY CAR READY TO GO IN A SHORT TIME...THANKS SO MUCH ROLAND AND THOSE WHO GOT THE PAPERS DONE ASAP More

by DCGOLFINSTRUCTOR
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rolando Meneses
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2025

Communication could be better. There was a miscommunication about the cost of service and ended up paying $400 more than expected. Texting is one way. I reply to a text message b More

by PRINCESSTRIXIE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I couldn’t even tell you who I worked with. I was not happy that my questions sent via text went unanswered.
Sep 24, 2025 -

Joyce Honda responded

“Thank you for bringing this to our attention. We sincerely apologize for the miscommunication regarding the cost of your service and for the lack of responsiveness to your texts. We understand how frustrating it must have been to experience both unexpected costs and poor communication. This is not the level of service we strive to provide. We’re addressing this internally to improve the way we communicate estimates and ensure our messaging system is more reliable and responsive. Please contact me directly so we can review your visit and make things right. Best Regards, Erik Matos Service Manager, Joyce Honda (973) 361-1396 | erik_matos@joycehonda.com

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