Joseph Volkswagen of Cincinnati - Service Center

Amazing an always honest . Not pushy at all .. if your car doesn’t need it they don’t push it . Not pushy at all .. if your car doesn’t need it they don’t push it . More

Joseph Service has been pretty good with communicating the work required for my car. I leased my ID4 from them and may go back for an updated version. the work required for my car. I leased my ID4 from them and may go back for an updated version. More

Great service. They got me in quickly and took care of me and my car. They got me in quickly and took care of me and my car. More

Greg does a great job managing staff and explaining what to expect upfront. Very professional as are all the staff in service! to expect upfront. Very professional as are all the staff in service! More

The appointment was on time, they got me in and took care of me. They told me that I need brake pads and rotors. I thought it was a little odd after the car just has over 30,000 miles on it but I will look i of me. They told me that I need brake pads and rotors. I thought it was a little odd after the car just has over 30,000 miles on it but I will look into it. More

They were nice, but I was supposed to get vehicle back on Friday and I didn't get it back until the following Tuesday and I had to call for updates. That would have been ok, but my issue has returned since t Friday and I didn't get it back until the following Tuesday and I had to call for updates. That would have been ok, but my issue has returned since the servicing and my AC is still intermittent More

Fantastic service. This is the only place I have my car serviced. They always explain what they are doing and everyone is extremely professional. This is the only place I have my car serviced. They always explain what they are doing and everyone is extremely professional. More

Easy to schedule , work completed on time. Thanks you to the entire team. Good Job Thanks you to the entire team. Good Job More

Needs to wait to chrcknin vehicle that I had an appointment for , while staff chatted behind the counter about their schedules.there was poor communication as to the service for the vehicle and why appointment for , while staff chatted behind the counter about their schedules.there was poor communication as to the service for the vehicle and why the delay. Service manager did apologize. Disappointed that the dealer was , not familiar with the vehicle and appeared to make no effort to find out more about it. Cost of repair was high and was disappointing with the office staff and their lack of courtesy. One example is when I asked for a copy of my receipt they acted like I was stupid and then they realized they never gave me the receipt yet no apology. I don’t plan on returning unless absolutely necessary. More

The service department staff are very knowledgeable and able to translate all that car talk into information that I understood. They took their time with me to ensure I felt comfortable with everything r able to translate all that car talk into information that I understood. They took their time with me to ensure I felt comfortable with everything related to my car and encouraged me to ask all my questions. More