Joseph Volkswagen of Cincinnati - Service Center

Thank you for your service and getting me in n seeing on short notice. You fixed the light issue short notice. You fixed the light issue More

My problem was not resolved. Service center makes excuses for poor staffing or inability to service car in timely fashion. Service center makes excuses for poor staffing or inability to service car in timely fashion. More

I bought my vehicle about 10 years ago from Joseph (actually Northland VW, the predecessor) and have taken it back for all but one service the entire time - the only exception was when I was out of st (actually Northland VW, the predecessor) and have taken it back for all but one service the entire time - the only exception was when I was out of state and my battery died... I have gotten to know some of the Service Advisors really well and they are knowledgeable, friendly and not out to sell me a bunch of services just to make a buck. I know I could probably find services a little cheaper than the dealer, but I think that working with these folks is more than worth the extra expense. More

Always a great experience at Joseph VW! Reggie is the best, and takes such great care of his customers. Reggie is the best, and takes such great care of his customers. More

Great experience . All worked explained when the job was finished and was faster than I was tol. All worked explained when the job was finished and was faster than I was tol. More

Zero customer service. I had to call them to see if they finished my job at the end of the workday. It wasn’t clear that they would call me, or even knew who I was, and t I had to call them to see if they finished my job at the end of the workday. It wasn’t clear that they would call me, or even knew who I was, and they never even called me to see exactly what I wanted done with the service in the first place. Definitely not customer centered. More

Service is always accommodating and is very helpful with quick turn around time. Service manager got me in quickly and I really appreciate that. Thanks quick turn around time. Service manager got me in quickly and I really appreciate that. Thanks More

The service was done fairly quickly at the price I expected. Personnel with whom I interacted were nice and of a pleasant demeanor. expected. Personnel with whom I interacted were nice and of a pleasant demeanor. More

It was very easy to work with the team. The service was done quickly and without issues. The service was done quickly and without issues. More

They always take great care of me and my GTI. Car just got it’s 100,000 mile service. I’m glad all my service has been at Joseph. Car just got it’s 100,000 mile service. I’m glad all my service has been at Joseph. More