Joseph Volkswagen of Cincinnati - Service Center

Great customer service! Reggie is the manager for service dept. and he is over the top - excellent!! Greg Bramble now has the right people in the right spots!!! Reggie is the manager for service dept. and he is over the top - excellent!! Greg Bramble now has the right people in the right spots!!! More

Always greeted right away with a friendly smile. I got there early and they took me right away. I got there early and they took me right away. More

Engine light was on. 2020 Jetta with only 26,00 miles. They diagnosed the problem at a cost of $204 and said there was a leak in the purge valve and the cost to replace 2020 Jetta with only 26,00 miles. They diagnosed the problem at a cost of $204 and said there was a leak in the purge valve and the cost to replace would be $800 plus tax. Cost of part was $75. I asked if they would deduct the $204. from the $800. and they said no. I have bought 4 VW's from Joseph in the past. Besides my Jetta, my wife has a Tiguan, also bought at Joseph. My warranty expired 2 months prior to this. A purge valve should not go out at 26000 miles. They basically said tough luck, so I'll take my business somewhere else. I thought they cold have worked with me on this. I didn't want a free purge valve but almost $1100. for a car with 26000 miles and 2 months out of warranty. So to repeat, I'm done with Joseph. More

I’ve had an excellent experience with Joseph Volkswagen Cinti. I will continue to take my car there for service Cinti. I will continue to take my car there for service More

I have consistently been driving out of my way to get services at the Montgomery location since this is where I bought my car 11 years ago. My perception is that customer service has declined. This is services at the Montgomery location since this is where I bought my car 11 years ago. My perception is that customer service has declined. This is the 2nd or 3rd time I've come in and asked about coupons, and the standard line is you'd have to look at your emails as the attendant was not current on coupons. This is the least that could be done for loyal customer to know about and honor available coupons/discounts. In addition, I was charged over $350 (2 hrs) for a mechanic to find a loose bolt that fell into my EOS convertible roof mechanism which prevented my roof from closing properly. This was what was estimated, so this was what was charged. Hard to believe it took this long and hrly rate seems quite high. I plan to start going to VW dealer a couple mins from my house going forward. More

Easy to schedule service (oil change) andcar was washed upon my return all in about an hour! upon my return all in about an hour! More

Team at Joseph VW was awesome. Services was quick and the price was great - will continue to use. Services was quick and the price was great - will continue to use. More

Great and helpful. Service advisors are the best. Helps to keep my Beetle running stress free. Service advisors are the best. Helps to keep my Beetle running stress free. More

Thanks for all the help at VW. I highly recommend Vw Cincinnati location. Thanks again I highly recommend Vw Cincinnati location. Thanks again More

The only reason it was given 1 star is because zero stars wasn't an option. If you have an option find another dealership to get your vehicle serviced at. Went in on a Saturday for a 70K service and was wasn't an option. If you have an option find another dealership to get your vehicle serviced at. Went in on a Saturday for a 70K service and was told that I would need to make an appointment later that week for further troubleshooting. The vehicle was dropped of and later that day I was told that it would need a software update which I would be charged $188.65 for. Mind you this update was not an optional update or additional features. It caused a check engine light to come on. Apple, Android, Tesla, and Im sure any number of other companies ranging from computers to automobiles provide software updates to fix known issues free of cost. More