Joseph Volkswagen of Cincinnati - Service Center

Service is always accommodating and is very helpful with quick turn around time. Service manager got me in quickly and I really appreciate that. Thanks quick turn around time. Service manager got me in quickly and I really appreciate that. Thanks More

The service was done fairly quickly at the price I expected. Personnel with whom I interacted were nice and of a pleasant demeanor. expected. Personnel with whom I interacted were nice and of a pleasant demeanor. More

Zero customer service. I had to call them to see if they finished my job at the end of the workday. It wasn’t clear that they would call me, or even knew who I was, and t I had to call them to see if they finished my job at the end of the workday. It wasn’t clear that they would call me, or even knew who I was, and they never even called me to see exactly what I wanted done with the service in the first place. Definitely not customer centered. More

It was very easy to work with the team. The service was done quickly and without issues. The service was done quickly and without issues. More

They always take great care of me and my GTI. Car just got it’s 100,000 mile service. I’m glad all my service has been at Joseph. Car just got it’s 100,000 mile service. I’m glad all my service has been at Joseph. More

It was a good attention. I had a flat tire and the representative explained everything very detailed. Thank you. I had a flat tire and the representative explained everything very detailed. Thank you. More

Great service from the service department. Fixed things I hadn’t even brought the car in for. Fixed things I hadn’t even brought the car in for. More

They fixed up our troublesome noise for less than quoted. They took my complaint of a weird noise seriously. They took my complaint of a weird noise seriously. More

Reggie, Christopher, and Tim were very helpful when I picked up my Passat on 7/12/2023. The Passat was in for service from 7/6/2023 to 7/12/2023. I do thank you for providing a service loaner. I s picked up my Passat on 7/12/2023. The Passat was in for service from 7/6/2023 to 7/12/2023. I do thank you for providing a service loaner. I sold the Passat the same day I picked it up. I sold it as is. My issue is someone in service advised the Passat buyer that I was told of a bad wheel bearing. I discussed a wheel speed sensor with Christopher as I was paying the bill for $680. We did not discuss a wheel bearing. I advised the buyer that the Passat has issues such as a rear wheel speed sensor as listed on the job ticket and I was selling it as is. I even showed the job ticket to the buyer. The job ticket for $680 shows a line item for a speed sensor, but did not list a wheel bearing. There was a separate note with the cost of the speed sensor and bearing, but I opted not to have the work done as I advised Greg. I priced the Passat accordingly. That’s probably why I had over 90 responses the day I listed it. I don’t condone anyone giving out info on my car to anyone other than me or my wife or editorializing about any information between your dealership and me. It may have impacted the sale. FYI, I offered the buyer the opportunity to return the car as she was upset after being told I was told about a wheel bearing. Jim Hull 513-519-9127 More

Reggie was great to work with. He explains everything. All of the staff that we talked to were very nice. He explains everything. All of the staff that we talked to were very nice. More