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Joseph Volkswagen of Cincinnati
Cincinnati, OH
574 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 6:00 PM
Sunday 11:00 AM - 3:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday Closed
Sunday Closed
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Showing 574 reviews
July 24, 2023
I bought my vehicle about 10 years ago from Joseph (actually Northland VW, the predecessor) and have taken it back for all but one service the entire time - the only exception was when I was out of st (actually Northland VW, the predecessor) and have taken it back for all but one service the entire time - the only exception was when I was out of state and my battery died... I have gotten to know some of the Service Advisors really well and they are knowledgeable, friendly and not out to sell me a bunch of services just to make a buck. I know I could probably find services a little cheaper than the dealer, but I think that working with these folks is more than worth the extra expense. More
by CHRIS.AHLQUIST
Verified Customer
July 23, 2023
We had a great experience purchasing our second vehicle at this location Martin was just great to work with at this location Martin was just great to work with More
by CHABOTOLIVIER
Employees Worked With
July 22, 2023
Great experience . All worked explained when the job was finished and was faster than I was tol. All worked explained when the job was finished and was faster than I was tol. More
by NSALLEE59
Employees Worked With
July 21, 2023
Martin Morris is exceptional when it comes to Customer service..our family loved his approach..Joseph VW is lucky to have an employee like Martin…A Big Thank you Martin!!! service..our family loved his approach..Joseph VW is lucky to have an employee like Martin…A Big Thank you Martin!!! More
by AM
Employees Worked With
Martin Morris
July 21, 2023
Zero customer service. I had to call them to see if they finished my job at the end of the workday. It wasn’t clear that they would call me, or even knew who I was, and t I had to call them to see if they finished my job at the end of the workday. It wasn’t clear that they would call me, or even knew who I was, and they never even called me to see exactly what I wanted done with the service in the first place. Definitely not customer centered. More
by ERIC.FALK
Employees Worked With
July 21, 2023
The service was done fairly quickly at the price I expected. Personnel with whom I interacted were nice and of a pleasant demeanor. expected. Personnel with whom I interacted were nice and of a pleasant demeanor. More
by JAMPHOTO
Employees Worked With
July 21, 2023
Service is always accommodating and is very helpful with quick turn around time. Service manager got me in quickly and I really appreciate that. Thanks quick turn around time. Service manager got me in quickly and I really appreciate that. Thanks More
by threisman
Employees Worked With
July 20, 2023
It was very easy to work with the team. The service was done quickly and without issues. The service was done quickly and without issues. More
by timc7
Employees Worked With
July 19, 2023
It was a good attention. I had a flat tire and the representative explained everything very detailed. Thank you. I had a flat tire and the representative explained everything very detailed. Thank you. More
by JUANPABLO.DURANZACATECAS
Employees Worked With
