Jones Chrysler Dodge Jeep RAM
Bel Air, MD
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311 Reviews of Jones Chrysler Dodge Jeep RAM
My experience at Jones Junction Dodge was excellent. Made appointment with Calvin Reed and I got there a little early to check out inventory. Sure enough Calvin was in the lot at the same time and is where w appointment with Calvin Reed and I got there a little early to check out inventory. Sure enough Calvin was in the lot at the same time and is where we met. I was impressed from the start with his knowledge, patience, and sense of humor. After picking out the truck I liked with in minutes Calvin had my wife and I out for a test ride. As I drove Calvin explained everything about the inside and out in an understandable manner. We got back to the dealership and went in to hammer out a deal. We went back and forth with the price until Bo the manager came over and made it worth it to buy. I had already visited a couple of other dealers and knew what my truck was worth and mrsp of the truck I was looking for and they were able to get close enough to make a deal. The deal breaker was I was so impressed with the total experience it was worth the difference which wasn't much. I wanted some extras put on the truck so I was introduced to Jim Bishop who was the aftermarket salesman and was as knowledgeable about the products I wanted and explained all my options and priceing. Jim also was pleasant and no pressure. As I was figuring out what all I wanted they were cleaning the truck for me to take home. Made an appointment to have extras put on and already had a vision of what the truck would look like when done. When I picked up the truck the step bar just didn't look right and addressed my concern to Jim. He was like Calvin and was there to do what ever it took to make me happy. There was no problem making the change and once again he took care of scheduling an appointment and a loaner. The neatest thing I bought was auto butler. When you rub your hand over my truck it feels like silk. Dirt washes right off with hose and no water spots. Jim went over and above to make me happy. He succeeded in doing every thing he said he was going to do and more. I have to say thanks to Samantha who is Jims assistant. She was cute, helpful, and again always had a smile on her face. Thanks Samantha. I would highly recommend Jones Dodge along with Calvin and Jim who are assets to the dealership. As a result of the knowledge and commitment to service I am the proud owner of a 2011 Dodge Ram 1500 4x4 Big Horn. There are other perks when buying from Jones. Free oil changes, life time on engine, loaner car if service takes all day, free hot dogs and water, shuttle to and from work, manicures and the pop corn is great also. Might not sound like much but at the end of the day try and find a dealer that can compare. Again!!!! Thank you Calvin Reed and Jim Bishop. A++++++++++++++++ More
I stopped by looking at the Dodge Calibers. Calvin was my salesperson. He know a lot about the different trim levels and equipment. He answered all of my questions, and never treated me "like a girl." my salesperson. He know a lot about the different trim levels and equipment. He answered all of my questions, and never treated me "like a girl." He definitely treated me fairly and with the utmost respect. I also really like the Jones for Life with the free oil changes, and free manicures! They will even pick up my car for service! I will definitely recommend Jones to all of my friends and family! More
I have never had my car serviced by any place other than Jones Junction. I have been in some form of the auto industry for 47 years, and in customer service for the last 35, and I know good service when I g Jones Junction. I have been in some form of the auto industry for 47 years, and in customer service for the last 35, and I know good service when I get it. The people that I have had the pleasure of having met at Jones Junction have been nothing less than professional, kind and courteous. The service reps, expecially Dawn Mitzel, keep me well informed throughout the repair process and does everything within their control to get my car back to me in a timely manner. All I ever hear at Jones Junction by any employee that I deal with is " I want you to be completly satisfied ". They go out of their way to do just that. I have recommended several family members and friends to Jones Junction in the past as I will continue to do in the future. I can't think of any reason not to purchase or have any car serviced anywhere other than Jones Junction. Richard Botts 410-336-3623. More
I accompanied someone that was purchasing a vehicle and was very impressed with the service received at this dealership. Andrew was extremely friendly and really took the time to understand what it was th was very impressed with the service received at this dealership. Andrew was extremely friendly and really took the time to understand what it was that the buyer was interested in. He helped to provide an informed decision without putting any pressure on the customer which was a welcomed change from that of dealing with other dealerships. I would highly recommend purchasing a vehicle from this site. Bo (manager) was also extremely helpful in helping to make sure that in the end everyone was satisfied. I will definitely return for the purchase of a vehicle! More
I went to 4 dealers Thompson,Adams,Keene and Jones...I bought a used truck in 2009...From Jones ....what I was most impressed with was the follow up your sales person Kim Wilkins she was very professiona bought a used truck in 2009...From Jones ....what I was most impressed with was the follow up your sales person Kim Wilkins she was very professional if she did not know answer to my question got it and called me back.....i dealt with another sales person that had over 15 yrs on job at one of your competitors.and they were not as impressive .I told them all I was going to buy a car from someone last saturday...and i did ...from Jones....The hook for me overall friendliness of your staff.. More
Mike Bauer was a great person to deal with. He was professional,courteous, friendly, and efficient. If I ever have a need to require more auto body work I would hope to be able to deal with him again professional,courteous, friendly, and efficient. If I ever have a need to require more auto body work I would hope to be able to deal with him again. He promotes Jones' reputation of going the extra effort. More
My visit this morning was very timely. I was greeted by friendly employees and the w ork was completed on a timely basis. The free car wash and coffee were appreciated.I Will continue to have my regular m friendly employees and the w ork was completed on a timely basis. The free car wash and coffee were appreciated.I Will continue to have my regular maintenance work performed at Jones Junction. Pop corn was also good. More
I have visited this dealership a few times and have been very pleased with the work on my vehicle and the customer service. They are very prompt and you don't have to wait for your appointment. My Service very pleased with the work on my vehicle and the customer service. They are very prompt and you don't have to wait for your appointment. My Service Advisor, Gary, was extremely helpful.I would not hesitate to recommend them. More
Buying my new Truck from Jones Dodge was the best experience I've ever had purchasing a vehicle. They gave me the price that I wanted and they were very professional. I have already had two family me experience I've ever had purchasing a vehicle. They gave me the price that I wanted and they were very professional. I have already had two family members purchase cars from them. I will recommend them to everyone that needs a vehicle. More
My visit this morning was excellent. I was greeted in a friendly manner and the work was done on a timely basis while I waited. I will continue to have my regular maintenance work performed at Jones Junct friendly manner and the work was done on a timely basis while I waited. I will continue to have my regular maintenance work performed at Jones Junction. The free car wash and coffee were appreciated. More