Jones Chrysler Dodge Jeep RAM

In desperate need of a host of issues concerning my vehicle to include an oil change, new battery, and a coolant flush to name a few, I utilized the dealer rater website to find the best option for a c vehicle to include an oil change, new battery, and a coolant flush to name a few, I utilized the dealer rater website to find the best option for a car service. I was directed to the Jones Chrysler Jeep Dodge Dealership which turned out to be a wise decision for multiple reasons. To name a few, let’s begin with the customer service this dealership displayed. I set the appointment a week early and received a courtesy email a day before reminding me of my appointment with the option of canceling. Who needs a daily organizer when you have that kind of service? Next, when I arrived I was instantly greeted by an assistant, escorted to a service representative, and seated in the waiting area in minutes. I was there for a host of issues for my vehicle that I neglected so I knew the cost would be great and the wait long. However, I was offered a shuttle or a loaner vehicle but I chose to wait, and the wait turned out great. Hey, can’t complain on a Saturday when the customer waiting area has free freshly popped popcorn, fresh coffee, roasted hot dogs, clean restrooms, and television? Not to mention no car salesmen there hunting for sales prospects. Just a few hours later; to my surprise with the time on the amount of issues I had, Mr. Gary Millay a service representative told me my car was done. I had my estimates already in mind as he explained my charges on the receipt, and to my surprise my estimates where spot on until he started loading the discounts on. I ended up saving over a 100$; and to finish my visit, Mr. Gary the service representative even escorted me to the car where he proceeded to open my door, open the hood, and show me what was done. Now who needs Jiffy Lube with that kind of efficiency and quality of service? I recommend any in the area to check this dealership out, or any other “certified dealer” that the dealer rater website has listed in your area. More

Overall, I had great service. Everyone was very friendly. My oil change was very quick. Jones for a lifetime is great deal. I liked the free hot dogs. The mechanic forgot to reset the oil chang friendly. My oil change was very quick. Jones for a lifetime is great deal. I liked the free hot dogs. The mechanic forgot to reset the oil change notice on my dash. It is easy to do, but shows poor attention to detail. More

I went in for an oil change and also for a coolent leak. I was met as soon as I walked in and was turned over to Mr. Gary Millay. My vehicle was taken in right away to be looked at. After a short period of I was met as soon as I walked in and was turned over to Mr. Gary Millay. My vehicle was taken in right away to be looked at. After a short period of time Mr. Millay took me back to meet Mr. Rick Steinoff the tech. who was going to be the one working on my vehicle. He showed me the problem, it was my water pump. We talked about another possible issue of concern with my coolent system which I decided to have taken care of while I was there. These two gentlemen made my visit very enjoyabe. I will be taking my vehicle back to Mr. Millay and Mr. Steinoff for future service. More

We found the vehicle which we purchased on the website. We contacted Brandon by phone and he had the car ready for us to look at that evening when we got off of work. Since he was not in that evening Kimb We contacted Brandon by phone and he had the car ready for us to look at that evening when we got off of work. Since he was not in that evening Kimberly Wilkin assisted us in showing the vehicle and going on our test drive with us, all while explaining all of the features, etc. The whole process was very quick and easy, everyone that we encountered during our visit was helpful and courteous. We would highly recommend Jones Junction. More

It is always nice to deal with Jones. Not only is Gary so helpful and not pushy with the service recommendations, they offer a loaner car, give my baby a bath, do my nails and feed me. What more could yo so helpful and not pushy with the service recommendations, they offer a loaner car, give my baby a bath, do my nails and feed me. What more could you ask for? I was surely sad to see them lose GMC but even so feel comfortable with knowing they are doing the best services on my vehicle. More

I can only describe this experience as the best car purchase I have ever had. I didnt feel the pressure of "usual sales tactics" from anyone on staff. I honestly felt that keeping me happy and satisfie purchase I have ever had. I didnt feel the pressure of "usual sales tactics" from anyone on staff. I honestly felt that keeping me happy and satisfied was paramount to everyone that I dealt with. Michaela was fantastic with her expertise of the vehicle and was most attentive to my family during the entire process. John assured me of getting the best deal regardless of what financial institution had to be dealt with. Evan (I apologize if I have the name incorrect) in finance was terrific and did his best to come in at the exact price I had in mind. The entire staff is to be highly commended for not only making a sale but making me a Jones customer for life. Scott Miller More

Service advisor was friendly and courteous. Quality was downgraded because the technician did not reset the maintainance reminder on the dash display. Service advisor corrected problem on return visit the downgraded because the technician did not reset the maintainance reminder on the dash display. Service advisor corrected problem on return visit the next day. I think labor charge was high for replacement of tire pressure monitor. More

After moving to the Conowingo area, I took my vehicle to the local Dodge dealership for service. After a few service visits it became obvious that the service manager, Gary Millay, was a great manager and the local Dodge dealership for service. After a few service visits it became obvious that the service manager, Gary Millay, was a great manager and also a very caring person. When the dealership in Conowingo closed down it took me a while to find Gary. We found him at Jones Dodge Jeep. Our first visit to Jones let us know that was where we wanted to go for service. It was very impressive, great facility and wonderful personnel. I am a handicapped individual and therefor I need someone to understand my special needs. Gary has been exemplary in meeting my needs. I have had all my service work done at Jones since Gary has worked there. Gary is very knowledgeable of Dodge products and programs. His knowledge of Jones product line and service system is unmatched in the service manager dept. Mileage wise, Jones is farther away than other dealers, but the work performed in your service dept. and the excellant work by Gary have convinced me of the value of dealing with Jones is outstanding, therefor I have become a Jones customer. More

I thought the service was excellent. Gary was very helpful and returned my car as quick as possible. My only negative comment is that most of my bill was for labor. I gave an ok rating due to the fact helpful and returned my car as quick as possible. My only negative comment is that most of my bill was for labor. I gave an ok rating due to the fact that Gary was able to help me find a coupon to bring down the total. More

EVERYONE @ THE DEALERSHIP WAS FRIENDLY AND HELPFUL . ART ( SALES EXECUTIVE) WAS VERY HANDS ON AND COMPLETED OUR TRANSACTION WHILE WE WERE 3 HOURS AWAY . BEFORE WE EVEN ARRIVED WHICH WAS VERY HELPFUL. ONCE ( SALES EXECUTIVE) WAS VERY HANDS ON AND COMPLETED OUR TRANSACTION WHILE WE WERE 3 HOURS AWAY . BEFORE WE EVEN ARRIVED WHICH WAS VERY HELPFUL. ONCE ARRIVED CALVIN REED ASSISTED US IN OUR COMPLETEING OUR CAR SALES , HE WAS SO PLEASANT TO TALK TO AND WORK WITH AS A SALES PERSON VERY DETAILED AND ORGANIZED . I WILL DEFINATELY RECOMMEND THIS DEALSHERSIP TO EVERYONE I KNOW . NO ISSUES NO HASSLES RIGHT OT THE POINT AND COMPLETED OUR TRANSACTION AS SMOOTHLY AS POSSIBLE.. i LOVE THAT !! THANK YOU ART & CALVIN FOR MAKE THIS SALE OF CAR EXPERIENCE GREAT & SMOOTH.. !!! THNAK YOU JONES JUNCTION.. More