Johnson City Nissan

Great Experience! Easy and fast purchase - They treated me like a queen! I felt that the sales, finance and service departments were honest and friendly with an except Easy and fast purchase - They treated me like a queen! I felt that the sales, finance and service departments were honest and friendly with an exceptional price on the vehicle and trade-in. More

Lied to, more than once. We were lied to about an option on a new truck. Was told Sirius XM radio was available on a vehicle we purchased.. Upon delivery we asked the salesman We were lied to about an option on a new truck. Was told Sirius XM radio was available on a vehicle we purchased.. Upon delivery we asked the salesman to show us how to use the XM radio. The salesman discovered, along with us, that the 2019 models were not equipped for Sirius XM. Before signing the papers, we were told the vehicle came with a 3 month free subscription to XM. Part of our agreement was to get a 1 year subscription, free of charge, instead of 3 months. When all was said and done, we said that we wanted out of the agreement. But the dealership would not allow it. We were lied to by the salesman, Darrell Thompson. Then lied to by the sales manager, and even lied to by the finance officer, Brian Knechtel. More

Good customer service I purchased my 2016 Honda CR-V there and love it. My sales person was Jeff Sanders the most sweetest sales person you could ask for he helped me pick I purchased my 2016 Honda CR-V there and love it. My sales person was Jeff Sanders the most sweetest sales person you could ask for he helped me pick out the right car for my money and he was very helpful and would recommend him and this dealer to everyone looking for a nice ride and a great sales person. Thanks to all the people there very friendly and always make feel welcome when I come for service. Sincerely, Kim Hurd More

Sales Go see Doyle Rutherford and he will work with you. He takes his time to listen to you and what your needs are looking for a vehicle. Awesome job! Go see Doyle Rutherford and he will work with you. He takes his time to listen to you and what your needs are looking for a vehicle. Awesome job! More

Service Department is TERRIBLE! Animal Lovers Beware! I use my dog for therapeutic purposes since I ride with and help clients in the social service industry. I came to get a loaner car & when I returned I use my dog for therapeutic purposes since I ride with and help clients in the social service industry. I came to get a loaner car & when I returned it, the Service Department charged me a $300 cleaning fee for my dog being in the car. Prior to this, they made me sign a contract that there is a no pet policy AS my dog is sitting by the feet of the girl at the desk, where the contract was being signed. I put a provision that "I was not told about this policy & don't agree with it." They charged me anyway and claimed that it was my signature there. If you love dogs or any animal for that matter, then do NOT go here. More

Very nice salesman Doyle Rutherford is a great salesman and we really enjoyed dealing with him. He was very patient and is probably their best salesman. We would like to Doyle Rutherford is a great salesman and we really enjoyed dealing with him. He was very patient and is probably their best salesman. We would like to thank him very much. More

Highly recommend IF Robbie Sturgill is your salesperson! I knew which vehicle I wanted to see before making the trip to this dealership. I did my homework ahead of time ~ comparing prices in a 200 mile radiu I knew which vehicle I wanted to see before making the trip to this dealership. I did my homework ahead of time ~ comparing prices in a 200 mile radius, checking the Carfax reports, KBB, Edmunds & TrueCar. I don't know about other insurance companies but I found that USAA was a very beneficial source in hunting down a good deal. I don't respond well to high pressure sales so I skedaddled when a salesman speed stalked me 'round the lot.... Like a ninja I circled back around to my target vehicle & happily verified it's condition. Only then did I go inside to arrange a test drive. There I found Robbie Sturgill ~ Not loud. Not pushy. Unlike others, he didn't ask where my husband was. Happily single people like me appreciate that. Robbie was kind, patient, answered all my questions & happily checked with the service department on a couple things I wanted to verify. There was not a hint of BS from Robbie as we were well on our way to making a deal. I will say we were needlessly interrupted several times by what I believe was the sales manager named Kenny. Kenny caused confusion in the midst of my enjoyable deal making with Robbie. AND he said, "write me a check tonight" more than a couple times which made me wish for duct tape. In summary ~ First & most importantly, Robbie Sturgill is the reason I recommend this dealership. Robbie cares if you are happy & he even checks in after the sale to make sure you are satisfied. He deserves 5 big stars! Sadly, my 4 star rating is due to the other staff member. More

They will rip you off We bought a nissan titan after 4 months we took it back and wanted to trade for a smaller truck for better gas mileage they said we lost 20.000 we we We bought a nissan titan after 4 months we took it back and wanted to trade for a smaller truck for better gas mileage they said we lost 20.000 we we drove off the lot i will never again have another nissan nor recommend one to anyone loseing that in 4 months is crazy even our salesman said he couldn't believe that either More

Upgrade Feel like I stole it. Last time not so good. But they made it right this time. New car.lower payment an lower interest. Will be back in 3 yrs fo Feel like I stole it. Last time not so good. But they made it right this time. New car.lower payment an lower interest. Will be back in 3 yrs for my next new car. More

STAY AWAY If I could rate lower I would. I have never been so furious in my life. On December 19th, 2016 I went in to buy a truck. I was told that due to my neg If I could rate lower I would. I have never been so furious in my life. On December 19th, 2016 I went in to buy a truck. I was told that due to my negative equity in the car I had(which I loved) and the lack of rebates on the trucks at the time that they could only get me in a Nissan Altima, but in a years time they could get me in a truck by using the loyalty program with NMAC. Take good care of the Altima, make all the payments on time and come back when I get the email. I got a loyalty email in July. Went to the lot, nope, not it. I was told December. So when I received another email a week ago I contacted them as I was told it could come a month early or a month late. Excited that after a year of babying a car that I didn't want, putting miles on our other two cars to keep the miles on the Altima low and making the payments early that I was finally getting the truck I wanted. WRONG... again. I get a text that states it won't be available until February of 2018. This is the 3rd time the date has changed. No worries though, come in, we can run the numbers and get you in that truck now. In the meantime, I find out the finance manager who told me all of this, along with the guy who sold me the car and witnessed this, no longer works there. Big surprise huh?! Let me add that when they fixed the recall on the car it came back in such a shape that I was mailed a free oil change. Great customer service (please note the sarcasm.) After a few days with no answer, I text back and ask what was going on and get a reply that she had assigned someone with running my numbers and thought they followed up. She would have them call me. A few hours later a very rude, sarcastic guy called to tell me they had run the numbers and I was looking at at least a $950 truck payment because of the negative equity on the Altima, and that he wasn't even sure if I was approved that's just an estimate. He doesn't know my financial situation if I could even afford that, but that's what he could do. First, no, he didn't know what I could or would pay. Could I pay that, Yes! Would I? Hell no. Second, let's not forget that I have all of this negative equity because of your former finance manager. By this point, the sexy Honda I traded in on this damn Altima would be paid off and be a great trade in, but instead, I'm screwed with this Altima, that I NEVER wanted, though nice, not anywhere near what I would pick all because I was lied to from start to finish. I tried to find the review I wrote after buying the car, in which I was so happy and thankful because I truly thought they did all they said, but I couldn't. So I'm writing this one, to warn everyone. Don't be fooled like I was. I've already filed a formal complaint and intend on posting on every site I can. Because if I can save just one person from what I've gone through, its worth it. I've waited and worked hard for 35 years to get a truck, now I'm screwed for six more years because I refuse to pay almost a grand a month, or put 6 grand down to fix their lies. Nissan should be ashamed of this, of the people they have representing their brand. More