John L Sullivan's Roseville Kia

Harassing Emails Will not stop sending emails after being asked to STOP! Email titled... I’m sorry if I offended you? Seriously? Do not leave contact information u Will not stop sending emails after being asked to STOP! Email titled... I’m sorry if I offended you? Seriously? Do not leave contact information u will be bothered for days! More

Best Experience ever in car dealership Chris and Abel handled the sales part very well. Both were very honest about everything. Abel called back to us for lowering the interest rate Chris and Abel handled the sales part very well. Both were very honest about everything. Abel called back to us for lowering the interest rate More

The sales experience was good, but... Rudy and Abel handled the sales part pretty well. Waiting for the documents to be signed was rediculous. Literally took 2 hrs waiting around to get th Rudy and Abel handled the sales part pretty well. Waiting for the documents to be signed was rediculous. Literally took 2 hrs waiting around to get them ready. I'd like to see that greatly improved. The after sale experience was quite frankly not good. I had to initiate the calls to find out the status of my key that was being made to pick up the car. It was always 'It'll be ready tomorrow' with another reason why it wasn't ready. Being proactive is not their strong suit. Travis in Service was great. He was on top of things. In the end, they made it right and I appreciate that. Thanks More

Excellent service Very friendly and helpful. Speedy service And quality work. Explained everything in detail that would be taken care of. Kept me updated on progress as Very friendly and helpful. Speedy service And quality work. Explained everything in detail that would be taken care of. Kept me updated on progress as well. More

New Kia purchase My salesperson was very friendly and helpful. I like that he stayed with us through the whole process! I am very happy with my new car. My salesperson was very friendly and helpful. I like that he stayed with us through the whole process! I am very happy with my new car. More

Long wait When we dropped vehicle off, they said it should take a couple of hours- then 6hrs later it still wasn't done so we went over & had to wait another ho When we dropped vehicle off, they said it should take a couple of hours- then 6hrs later it still wasn't done so we went over & had to wait another hour but they still didn't complete work & wanted us to come back another day/ schedule another appt. To us it doesn't matter what the issue is (squeaky noise, spongy sound, etc.), if good customer service the company should at least offer a Rental Car since it is an inconvenience for us to come back another day when the issue should have been resolved esp since the car was there All Day. More

Buying a Sorento Austin was our salesperson. He was knowledgeable and honest about the vehicles, which made for a fairly quick experience. He was kind, friendly, and v Austin was our salesperson. He was knowledgeable and honest about the vehicles, which made for a fairly quick experience. He was kind, friendly, and very personable. We will definitely be back in the future. We love our new Kia Sorento. More

Purchase of Kia Soul Joe was our salesman and he was great to work with. Was very patient with all cars we wanted to review. He spent a lot of time reviewing all our wan Joe was our salesman and he was great to work with. Was very patient with all cars we wanted to review. He spent a lot of time reviewing all our wants and needs. Stayed with us until we drove off in our new car. More

Nice salesman Jose was so nice to us when we were shopping for a car. He was a good listener when we told him what we were looking for. Jose was so nice to us when we were shopping for a car. He was a good listener when we told him what we were looking for. More

Review The service here was impeccable, Jose and Abel kept me in the loop with everything, and Chad took care of everything else in the end. The service here was impeccable, Jose and Abel kept me in the loop with everything, and Chad took care of everything else in the end. More