John L Sullivan's Roseville Kia

Car maintenance Very friendly staff, explains what I need done to my car. Quick and easy if you have appointment, which you can do online Facility nice if you have Very friendly staff, explains what I need done to my car. Quick and easy if you have appointment, which you can do online Facility nice if you have to wait there for your vehicle More

Ac went out Took my car in when I noticed the ac not working and blowing warm air. My car was fixed and back to me but the days end. Took my car in when I noticed the ac not working and blowing warm air. My car was fixed and back to me but the days end. More

2/12 hr job turned into a week and half Took my car in for a second recall , long story short I had them also fix a bearing , which they ended up messing up axel . Communication was horrible Took my car in for a second recall , long story short I had them also fix a bearing , which they ended up messing up axel . Communication was horrible . Ubered my daughter to school which costed me 100 for the days my car was gone . Gave me a rental finally. At the end they couldn’t even wash my car like other service places. Last time I got an oil change for a recall. Then to compensate me . They took off maybe half what I spent on Uber and had to show proof like I was lying . Then acted like they did me a favor by giving me a rental . Smh. I should of got one out the door or first day. More

Performing a KIA recall function Received KIA recall notice. Called John L. Sullivan dealership for fixing of recall issue. Part ordered and appointment scheduled and completed in a Received KIA recall notice. Called John L. Sullivan dealership for fixing of recall issue. Part ordered and appointment scheduled and completed in an efficient and timely fashion. Jeff Poniatowski, service consultant, called me that my vehicle recall was completed and car was ready for pick-up. Smooth service. More

Great experience! My wife and I had a great experience. Ben our salesman was awesome, no pressure Nd very helpful. Mike helped us find a good deal on our car. They made My wife and I had a great experience. Ben our salesman was awesome, no pressure Nd very helpful. Mike helped us find a good deal on our car. They made it very easy and were very patient with us. Very pleased! More

Problem not fixed completely My driver seat was broken. It was wobbly and the handle to raise and lower the seat wasn't working. I was told it was fixed. Yes, it is fixed in a My driver seat was broken. It was wobbly and the handle to raise and lower the seat wasn't working. I was told it was fixed. Yes, it is fixed in a fixed position. I can no longer raise or lower it. I didn't discover this until a few weeks later when I went to raise it. I sent an email to the service department and haven't heard from them. I have always been very satisfied with my service at Roseville KIA. It is difficult to schedule service with my work hours so I don't know when I can reschedule for it to be fixed properly. Very disappointed for the first time. More

Fantastic!! The experience I've had was just that, fantastic! Owen customer service was absolutely good. He was kind, patient and a man of his word. Awesome yo The experience I've had was just that, fantastic! Owen customer service was absolutely good. He was kind, patient and a man of his word. Awesome young man, keep up the good work Owen! And Ken and Nick I don't know where to start with them. From day 1 they have been nothing but professional caring customer service men. They really care about their customers and has always made me feel important as a customer. I would come in with a smile and always left with a smile. These men need to be rewarded or compensated for the hard work they do to make sure customers like me are happy and satisfied. And last but not least. Abel thank you very very much!! You were that man that made it happen. You were right, they don't call you Abel for nothing! Thank you for fighting for us. Someone give this man a bonus, raise please. Thank John L Sullivan! More

Tire pressure warning at normal inflation Travis was my rep. Super helpful, covered all my questions. Turns out I needed to over inflate tires due to my altitude. They also updated my service Travis was my rep. Super helpful, covered all my questions. Turns out I needed to over inflate tires due to my altitude. They also updated my service history as I purchased my my Kia Soul from a previous owner. My only purchase was windshield wipers for under 30 dollars. More

work was done in a timely manner and enjoyed the break area I have been here only twice so 4 stars is very good for me.Let's see what happens after a few more visits, but I gotta say both times have been very n I have been here only twice so 4 stars is very good for me.Let's see what happens after a few more visits, but I gotta say both times have been very nice. More

Fast and friendly I was in and out for my oil change, tire rotation and multi point inspection within about an hour. It was amazing! The service rep answered all my que I was in and out for my oil change, tire rotation and multi point inspection within about an hour. It was amazing! The service rep answered all my questions and my car seems to be running well. More