John L Sullivan's Roseville Kia

Quick and painless We made an appointment ahead of time with Isaiah. His manager greeted and called Isaiah over. We initially came in to see a 2017 Kia van we saw on C We made an appointment ahead of time with Isaiah. His manager greeted and called Isaiah over. We initially came in to see a 2017 Kia van we saw on Carguru. Unfortunately for us, it sold the day before. Isaiah offered to show us a few others van's that could meet our needs. We successfully found one that meet our wants and needs. Isaiah even entertained our 5 year old as we got down to wheeling and dealing with his manager. The entire event was quick, painless and pleasant. Financing the same. More

Recall and repair Quick response to request for appointment, friendly staff, attentive in short amount of time to work needing to be done on recall and repair, car wash Quick response to request for appointment, friendly staff, attentive in short amount of time to work needing to be done on recall and repair, car wash was a nice touch... More

reason why I gave only 3 stars The reason why I only have three stars was because I initially came to just do my oil change and I ended up getting more than I was suppose to which i The reason why I only have three stars was because I initially came to just do my oil change and I ended up getting more than I was suppose to which is fine and all. I did have an appointment and it was pretty quick an on time. Although I do feel that I mentioned I hag a coupon but I noticed I had left it at home and I know that there was a coupon on your website that you get $50 off on any services that are $200 and more off or something like that. The guy only have me $20 off and my totally was $387 then to get a car wash which really was not a car wash because my cat was still semi dirty and water spots all on my windshield. No vacuuming on the inside. I mean I purchased my cat from here and I would expect better complimentary service especially spending that much money. I've been to jiffy lube and even though they may not be the greatest at least they give better discounts when you spend money and they clean all your windows very good and vacuum your car out for free. I just feel like I should have received a little better service than what I received especially since I got my car from here. I would have give 2 1/2 stars but I did 3. More

Love this place I hate car buying. It gives me anxiety. But I had such a wonderful experience here. Everyone was friendly and made me feel welcome. Thank you so much I hate car buying. It gives me anxiety. But I had such a wonderful experience here. Everyone was friendly and made me feel welcome. Thank you so much More

Super friendly staff, helped me find the right car! The staff went above and beyond to ensure that I was comfortable with the process and found me the perfect car. Highly recommend this location :) The staff went above and beyond to ensure that I was comfortable with the process and found me the perfect car. Highly recommend this location :) More

Excellent customer service from start to finish We were able to communicate well both on the phone and in person. The process was quick, professional and proactive. I did not experience the usual We were able to communicate well both on the phone and in person. The process was quick, professional and proactive. I did not experience the usual dread at a car dealership. More

Very efficant I was pleased to be taken care of from the minute I dropped my car off. You guys even had your driver, Take me over to Douglas Blvd. to get somethin I was pleased to be taken care of from the minute I dropped my car off. You guys even had your driver, Take me over to Douglas Blvd. to get something for breakfast. Thanks for the great service More

I feel I got what I wanted at good price They worked hard to get a car within my budget . I was given many different models. Everyone was friendly and wanted to make a deal. I left happy They worked hard to get a car within my budget . I was given many different models. Everyone was friendly and wanted to make a deal. I left happy More

Fast, efficient and all within my package plan, what a deal. They got me in and out, quick efficient and painless. I didnt have to pay extra, the service is part of my package on my lease, and Im doing the right They got me in and out, quick efficient and painless. I didnt have to pay extra, the service is part of my package on my lease, and Im doing the right thing for my car, what a deal. More

service appt The actual service was fine but the service reps on the telephone need help. Multiple calls and reminders for the wrong appt tomes. Had to repeat myse The actual service was fine but the service reps on the telephone need help. Multiple calls and reminders for the wrong appt tomes. Had to repeat myself to make the appt. felt the rep was distracted. I had to change the appt and this seemed to be very difficult. More