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John L Sullivan's Roseville Kia
Roseville, CA
549 Reviews
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549 Reviews of John L Sullivan's Roseville Kia
December 18, 2020
Absolutely the worst dealership in N.CA.Service mgr Vic Absolutely the worst dealership in N.CA. Service mgr Vic is the most unprofessional, dishonest, and all around no good. He strives to get the deale Absolutely the worst dealership in N.CA. Service mgr Vic is the most unprofessional, dishonest, and all around no good. He strives to get the dealer and it's half competent "technicians" out of any responsibility for their poor workmanship. They WILL LITERALLY DO AND SAY ANYTHING TO GET OUT OF HAVING TO FIX OR CORRECT POOR WORKMANSHIP. I had my $52k Kia Stinger GT2 brembo brakes chipped and paint scraped off of them during a brake job on which the tech even admitted was difficult to do without some chips because they were "really heavy calipers". I showed up, pointed it out and Vic, the service mgr said "we didn't do that" (car btw had 15k on it and this was the first brake job) he then proceeded to tell me that the brakes had been "painted " (remember, car had 15k on it and never had brakes or even tires at this point) I said painted by who? He says " I don't know but bwe aren't going to replace those so forget about that". I told him he'd be hearing from corporate and I've since filled a BBB complaint as well as filed a complaint with consumer affairs. The several months later, I decided to take another vehicle that they had replaced a warranty engine in to a different dealer to get an oil change. This particular vehicle had a new warranty engine at 98k on 10/10/19. The car now has 103k and it is 12/16/20. The Folsom Kia dealership saw oil leaking all over the back of the engine and suggest I return to Sullivan Kia to get it taken care of since they did the work. I returned (reluctantly) and without fail, had them (Vic) tell me almost laughing in tone, that "sorry ,it's out of warranty" (12month/12k mile on workmanship). We have words as I can't believe bin hearing this. He said it's Kia's engine that failed and not their workmanship and after I told him that Kia consumer affairs told me that it was their work that was sub par and that they dont send completely new engines and that the dealer has to rebuild them not replace with new ones. So the first engine last 98k. The one Sullivan Kia installed last 3800 and is leaking all down the back side of it. They refuse to repair it and he told me that I should take it somewhere else because they want work with me any more. I really had great experiences say this dealer.... Until Vic showed up. I have a couple of friends that work there and they have all said the place has gone downhill. Moral is low and everyone hates this guy INCLUDING the dealership mgr who seems too timid and intimidated by Vic to make any real decisions herself. STAY AWAY FROM SULLIVAN KIA More
by miked.locke
Employees Worked With
Victor 'Vic' Corona
December 10, 2020
Awesome! Really quick service and super personable! Denise and Bianca are definitely my go to girls! Always sure I got everything done while still providing excellent service. Thank you! Denise and Bianca are definitely my go to girls! Always sure I got everything done while still providing excellent service. Thank you! More
by Stinger97
Employees Worked With
Bianca
November 21, 2020
Excellent service provided by Denise at Roseville Kia. You can expect a fast, courteous and dedicated team to work on your car. Will definitely bring my car again here in the future. You can expect a fast, courteous and dedicated team to work on your car. Will definitely bring my car again here in the future. More
by hbhatia88.hb
Employees Worked With
Denise
November 13, 2020
John L Sullivan's Roseville Kia has the most friendly employees I ever seen. Customer service is great. Every time I visit for service I drive there already knowing how I’m going to be treated. Great de employees I ever seen. Customer service is great. Every time I visit for service I drive there already knowing how I’m going to be treated. Great dealership. More
by Fab
Employees Worked With
Denise
November 05, 2020
Always a pleasant experience working with Kia’s service and sales departments. Thank you for your professionalism and the courtesy shown at your service areas. and sales departments. Thank you for your professionalism and the courtesy shown at your service areas. More
by jsandoval4781
Employees Worked With
Jeff Poniatowski
November 04, 2020
Friendly, good explanation of service to be rendered and timetable. Gave updates on service process. Provided transportation home and return to dealership when the work was completed. timetable. Gave updates on service process. Provided transportation home and return to dealership when the work was completed. More
by somuch48
Employees Worked With
Jeff Poniatowski
October 20, 2020
Today we had our 2018 Kia Soul serviced there. The folks there were awesome, ever so helpful and friendly and polite!!! Denise Lumley was exceptional. She was very courteous and quick and eager to help!!! there were awesome, ever so helpful and friendly and polite!!! Denise Lumley was exceptional. She was very courteous and quick and eager to help!!! I will always shop at John L Sullivan's when ever I want a new car. Their service is beyond awesome from the top dogs to the folks who keep it so clean!!! Denise was a pleasure to have as our service rep!! She is a valid asset to your dealership!!! More
by Sherry Lou
Employees Worked With
Rick Borja, Victor 'Vic' Corona
October 17, 2020
This is the second time I have had Jeff as my service advisor. Jeff is always pleasant and professional. I appreciated the free Chevron car wash too! I also want to compliment Matt Marquez. For being s advisor. Jeff is always pleasant and professional. I appreciated the free Chevron car wash too! I also want to compliment Matt Marquez. For being someone that just joined your team, Matt is friendly & has great customer service! More
by nancyquesada59
Employees Worked With
Matt Marquez (He just started), Justin Arbis, Jeff Poniatowski
