John L Sullivan's Roseville Kia

Denise was very efficient from start to finish, explaining everything that was going on with my car. She was very friendly,I even enjoyed listening to how much she seemed to love her job. explaining everything that was going on with my car. She was very friendly,I even enjoyed listening to how much she seemed to love her job. More

Jaden and Abel in sales were fantastic. Only problem was how long the detail shop took to prepare vehicle. Walk thru for operation details was great. how long the detail shop took to prepare vehicle. Walk thru for operation details was great. More

Went in to look at a 2021 Telluride SX. Told dealer was only 1 year into a Honda Pilot lease, but they assured me they could do something. They came back with a $40k down payment which was only $2k off only 1 year into a Honda Pilot lease, but they assured me they could do something. They came back with a $40k down payment which was only $2k off of paying off the Honda lease. They said they could do better and came back with a $9k down payment. I turned it down and left the dealer. A week later they sent me an email saying they had some good news and to contact Abel. I did and he acted as if he didn't know what I was talking about and said he would call me back. He never did. I called him back and he said we probably could do a deal with $3k down, but didn't tell me what the "good news" was or gave me any specifics. He said he would call me back. He did not. I then texted him a few days later and said I was ready to put a deposit down and that I would be looking at Palisades that weekend. He didn't respond. I received a call from Johnny a little bit after the text stating that they had a telluride coming in in late June and once they had a VIN they would call me. Still no one has talked numbers with me nor have told me about the "good news" referenced in the email I was sent. Long story short, I went to look at the Palisade Calligraphy. The local Hyundai dealer bought me out of my lease with only $5k added to the lease of the new Palisade. I didn't have to put down $40k or $9k and we were able to do the deal. A few days later, I get a text from Johnny asking if I were still interested. I said that I had purchased a Palisade as Kia didn't seem like they wanted my business and then he texted back that the Telluride wasn't for everyone. :( More

Overall the customer service is abysmal. It took five hours to buy a new car that was already selected, agreed upon with pricing established and an appointment set! They kept bringing in others to coerce hours to buy a new car that was already selected, agreed upon with pricing established and an appointment set! They kept bringing in others to coerce you into buying extras that were not wanted. They insisted on a social security number for a cash sale! AC never worked, made an appointment with service and had to wait two weeks. Called to confirm ap'pt and was told there was none that it would be the following week! More

My experience with Nick and Jeff in service was great from drop off to pick up. Both very friendly and professional ! Checked and double checked everything to be sure everyone needed was completed. from drop off to pick up. Both very friendly and professional ! Checked and double checked everything to be sure everyone needed was completed. More

I made my appointment online and asked for Nick McKnight. He explains everything to me in a way I can understand. I have had Nick as service advisor for a long time and have never been disappointed. He explains everything to me in a way I can understand. I have had Nick as service advisor for a long time and have never been disappointed. More

Nick came out immediately to help us and reviewed the results of the inspection .told us the status of are vehicle.it was easy to drive in and out of there facility.transportation was offered to us but d results of the inspection .told us the status of are vehicle.it was easy to drive in and out of there facility.transportation was offered to us but didn’t need it today it took less time then he said for service t More

Very friendly and quick service ! Bianca makes my visits really easy and she’s one of the reasons I come back! Awesome staff all around. really easy and she’s one of the reasons I come back! Awesome staff all around. More

i was in a really hard place and NICK was a hero. His i was in a really hard place and NICK was a hero. His knowlage and expertise led to me and my family getting our Sportage back better then ever. Nick i was in a really hard place and NICK was a hero. His knowlage and expertise led to me and my family getting our Sportage back better then ever. Nick had the i most amazing customer service I've ever had and his Quality of service was only surpassed by his genuine concern and care for my situation. Thank you nick the world needs more people like you. <3 More

They are friendly and quick to answer any questions you may have. Quick and friendly service did not have to wait long to check in and for me out before the time they advised. may have. Quick and friendly service did not have to wait long to check in and for me out before the time they advised. More