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John L Sullivan's Roseville Kia
Roseville, CA
549 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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549 Reviews of John L Sullivan's Roseville Kia
September 27, 2021
On 9/24/2021, I had a scheduled appointment at 11:00 a.m. arrived at 11:06 a.m. for a routine Maintenance service. ___ Chris was a new employee respectful with attempting to assist me. However, his c a.m. arrived at 11:06 a.m. for a routine Maintenance service. ___ Chris was a new employee respectful with attempting to assist me. However, his cohorts did not display internal customer service with helping him to be successful in thr process. ___ Lacy was extremely rude and lacked customer service. I inquired if Lacy could help me? Lacy verbally stated that she was busy, as she was about to walk away. When I said can you please just find out the status of my car. Lacy walked behind the desk rolling her eyes and stated your representative is Chris. I informed her the status, but since you do not want to help me I will wait for Chris. ____Chris returned from helping others and assist me. Chris and Lacy walked out to the mechanic shop, by now I have been waiting 2 hours and 37 minutes. Chris returned stating, I have a nail in my tire do I want to repair the tire. I declined stating I wanted my keys to leave. ____I walked to the maintenance area to see what was taking so long, the mechanic looked at me slammed my trunk and verbally stated "I don't give a xxxx". I just looked at him. ____I walked back into the service area. Another customer service representatives, informed me politely stating that someone will help me shortly. The same representative asked Lacy is she still busy and can she help Chris. Lacy stated that she was still busy and smirked looking directly at me. I declined her help and waited outside until the next person was available. ____ The customer service representatives that checked me out then stated that I did not, have a maintenance warranty and Chris will have to check with Finance. Then the gentleman, stated that he located the warranty and I only have one service maintenance left. I stated that is impossible, I only get my vehicle service twice a year. Please explain how, he said I had to contact Finance for the warranty. ___I contacted the finance department on 9/24/2021 at 3:00 p.m. to confirm that I had a maintenance warranty. I confirmed that I had a maintenance warranty for 5 years and 10 maintenance service. ____I left a telephone message after my depature on 9/24/2021 for the service manager Jim Allen and still no response. I have requested a email with all the services since 2018. Over the few years, of getting my vehicle service at Roseville Kia. I have never experienced such horrible retaliating customer service. Compare and contrast after my encounter with Lacy. I had a nail in my tire and then my warranty disappeared in the system, then reappeared with one service warranty available. My suggested outcome is to find out a solution of what occurred with my maintenance warranty? Also, schedule customter service training on how to work in a busy environment with a smile, no non-verbals, and rude sarcastic remarks. More
by Sameol
Employees Worked With
Lacy zero rating, Jim Allen zero rating, Chris D. 4 star rating
August 31, 2021
I love coming here for my service great customer service they’re always done when they say my car will be ready facility is clean they explain everything to me all my needs are always met! Lacey was beyond they’re always done when they say my car will be ready facility is clean they explain everything to me all my needs are always met! Lacey was beyond helpful and so pleasant! More
by ogg.ds66
Employees Worked With
Lacey Payton
August 11, 2021
Kenneth was a great help and great at helping me look for a new car. If anyone is coming to this location I would recommend him he is very friendly and great to work with. a new car. If anyone is coming to this location I would recommend him he is very friendly and great to work with. More
by Haydentwin1
Employees Worked With
Kenneth , Sherry Lawson
July 26, 2021
Car broke down on the highway towed to dealership and was greeted by Jeff Poniatowsk.. Even when they wer're booked for the rest of the day he understood our situation and got us back on the road in a hour.. greeted by Jeff Poniatowsk.. Even when they wer're booked for the rest of the day he understood our situation and got us back on the road in a hour.. I have never been treated with such kindness It was our forty fifth wedding anniversary that day and was treated like family. Thank you so much for having such a great team working for you We will never forget your kindness. More
by dad
Employees Worked With
Jeff Poniatowski
June 21, 2021
Best buying experience! Our Sales Consultant, Kenneth, answered all our questions without pressuring us. Kenneth was personable, knowledgeable, and professional, making the car buying experience a breeze. answered all our questions without pressuring us. Kenneth was personable, knowledgeable, and professional, making the car buying experience a breeze. We were surprised at how fast the deal was completed with the support of Kenneth,Terry, and Dante. By the end of our time at KIA we had received a review of all the car features from their wonderful receptionist, we were introduced to the service department, and we were able to book our first service appt ahead of time! More
by Daniellag
Employees Worked With
Kenneth, Donte McGinnis
June 15, 2021
The customer service that I received for the oil change was fine. I didn't have to wait at all when I first drove up. The service representatives were friendly and attentive. was fine. I didn't have to wait at all when I first drove up. The service representatives were friendly and attentive. More
by JRROSS3
Employees Worked With
Jeff Poniatowski
June 06, 2021
Made deal on car, got to out the door price and it was 13k over sale price. They added fees for everything including a 5k fee for the market assessment. Said people are paying over msrp and this vehicle 13k over sale price. They added fees for everything including a 5k fee for the market assessment. Said people are paying over msrp and this vehicle was at 5k. I walked away. Shaddy salesman. Buyer beware. More
by Gwain
Employees Worked With
Henry
June 02, 2021
Hector was very Professional, informative, & friendly! John L Sullivan always goes above & beyond. They always Check everything out! My Cars Performance is Great!! Great care!Thank you Linda Keller John L Sullivan always goes above & beyond. They always Check everything out! My Cars Performance is Great!! Great care!Thank you Linda Keller More
by Countrygal
Employees Worked With
Hector, Jeff Poniatowski
