John L Sullivan's Roseville Kia

Great service Great customer service. Many flexible options for financing. We appricated the sales team's patience. My husband was at work while I test drove and we Great customer service. Many flexible options for financing. We appricated the sales team's patience. My husband was at work while I test drove and went thru finance options. My only available line of communication was over text. So, it would take longer than normal. More

Kia service Staff friendly and thorough with explanation of work done to my Kia, Dennis kept me up to date on when my car would be ready, and waiting room clean a Staff friendly and thorough with explanation of work done to my Kia, Dennis kept me up to date on when my car would be ready, and waiting room clean and comfortable. More

Great sales people and nice dealership I really enjoyed talking with the sales people and general manger of this dealership. They have a very good attitude and worked hard to get me the ve I really enjoyed talking with the sales people and general manger of this dealership. They have a very good attitude and worked hard to get me the vehicle I wanted. Thank you Roseville KIA. More

Very satisfied Joseph and Vito went above an beyond to make sure I got what I wanted and made the expericence smooth. They did not try to convience me of buying a di Joseph and Vito went above an beyond to make sure I got what I wanted and made the expericence smooth. They did not try to convience me of buying a different car and made and even went through a lot to find the car right for me. I did not feel obligated to buy. I highly reccommend this dealership. More

Niro!! Joseph was great! I had already been to 3 dealerships earlier that day. I was looking to purchase a vehicle. Joseph spent several hours, different opt Joseph was great! I had already been to 3 dealerships earlier that day. I was looking to purchase a vehicle. Joseph spent several hours, different options, and multiple test drives to help us find the perfect car. Very patient and helpful. More

Quick and easy Leased a new Kia sorrento and I felt the process was simple and straight forward. I didn’t feel any pressure and I am very happy with my terms and the Leased a new Kia sorrento and I felt the process was simple and straight forward. I didn’t feel any pressure and I am very happy with my terms and the car itself. The attention that Felipe showed was exceptional. More

Excellent Service! We received excellent service on a third Kia purchase. We were pleased with our experience and would highly recommend Connor, Matt and Joe in Finance We received excellent service on a third Kia purchase. We were pleased with our experience and would highly recommend Connor, Matt and Joe in Finance. Each of them made our buying experience excellent. More

Oil Change service and maintenance Nick was super friendly and helpful. Nothing beats a knowledgeable employee who is personable, which is exactly what Nick is! If I ever find my self Nick was super friendly and helpful. Nothing beats a knowledgeable employee who is personable, which is exactly what Nick is! If I ever find my self out in Roseville for service, I will definitely request hims as my service adviser!! More

Not a satisfied customer Bought a brand new car from this dealership. Due to their negligence, came home with 2 different remotes for the car. Drove back to dealership the n Bought a brand new car from this dealership. Due to their negligence, came home with 2 different remotes for the car. Drove back to dealership the next day (35 miles) to return the remote and receive the correct one. Later that afternoon, saleperson called and said that the VIN # on my original paperwork was incorrect and that he needed to come out to our area and have the correct paperwork signed. After a week, I called the dealership 8 different times and texted salesperson for all revised paperwork that contained the new VIN #. The only paperwork sent to me was a sales contract. No return calls. Finally got through to the finance person who handled our original paperwork to see how we can get the revised paperwork. He said that when we bring the car out to get the scratches per our “Due Bill” (something that is given to us when we inspected the car initially), then we can get the paperwork at that time. However had I not been persistent in trying to get ahold of someone, not sure we would have gotten a call to get the scratches taken care of. Went to dealership to get the scratches taken care of and copies of the revised paperwork was given to us. How hard would it have been to drop the copies in the mail When they sent the revised sales contract? Overall feeling is that once they got my money and sale completed, their customer service also stopped. They kept telling us that their phones weren’t working during their transition move, but I was able to speak with their customer service rep and even transferred to salespeople on the floor working. There is no excuse for their lack of customer service. More

Excellent Customer Service Excellent Customer service. Our salesman Jonathon was very patient with us, test drove several cars. The finance and sales department worked with us Excellent Customer service. Our salesman Jonathon was very patient with us, test drove several cars. The finance and sales department worked with us on the monthly payment we wanted and gave us what we wanted for our trade. More