John L Sullivan's Roseville Kia

SERVICE BAY They were very thorough and very helpfully. I was updated throughout the process of the status of our vehicle by way of phone call from Jeff. Given co They were very thorough and very helpfully. I was updated throughout the process of the status of our vehicle by way of phone call from Jeff. Given cost on options. More

Great Service Nick McKnight in service is as professional as they come. I did not know him before meeting him on Thursday. He is very personal and a great communica Nick McKnight in service is as professional as they come. I did not know him before meeting him on Thursday. He is very personal and a great communicator. He handled all my service needs correctly and in the time promised. I will have both my Sorento and Sportage SUVs service here again. More

Excellent new car buying experience all around The last time I bought a new car was 1998 and I was hesitant about what to expect after hearing all the "nightmare" stories folks tell. Was I ever ple The last time I bought a new car was 1998 and I was hesitant about what to expect after hearing all the "nightmare" stories folks tell. Was I ever pleasantly surprised. From my first email requesting a test drive of the Sorento I wanted, to my drive out the door after an extensive tutorial on the essential elements of driving my new "computer" (2019 KIA Sorento SX AWD), I could relax. The entire team, Adrian Sanchez (Sales Mgr.), Rich Blackburn (Internet Sales Mgr.) , Joe Duvall (Finance Mgr.), and Sergio Chavez (Internet Sales Mgr.), was outstanding. My fears were quickly calmed by their respect for my requests and knowledge of the product. The entire purchase process, although long, was accomplished efficiently with all questions answered and the very important help of installing the necessary apps and syncing my phone. Sergio is a tech guru! I have only had the Sorento three days and had the chance to use the Navigation System. When I missed one of the cues to a tricky freeway cluster in downtown Sacramento, the system kept "recalculating" until I got back on the correct freeway to my destination. I was amazed how fast it worked. Obviously I have a lot of items to learn about the car, but I know who to call if I have questions. Thanks Roseville Kia! More

Great Service Manager Brought my 2012 Kia Soul in on a Saturday morning with a broken fuse, UVO system issue and inoperable side mirrors. The fuse issue was repaired, but I Brought my 2012 Kia Soul in on a Saturday morning with a broken fuse, UVO system issue and inoperable side mirrors. The fuse issue was repaired, but I had no resolution to the other issues. I called the service manager Randall on Monday morning and he was great. He explained how the problems should have been handled and apologized. He clearly understood my concerns. I have purchased 3 Kias over the years and used Roseville Kia service department for years. This is the 1st real issue that I have had. I would have taken my vehicle elsewhere in the future if the service manager, Randall, was not understanding. Thank you Randall and Roseville Kia Service Center. More

Good service Went in for oil change and tire rotation. Was pleased the car was also washed after the service was performed. The window washer fluid was low, and t Went in for oil change and tire rotation. Was pleased the car was also washed after the service was performed. The window washer fluid was low, and they replenished it. More

Very easy and smooth process From the moment I set foot on the sales lot, a Salesperson approached me to ask if I needed help. From then on, I was introduced to a Sales Consultant From the moment I set foot on the sales lot, a Salesperson approached me to ask if I needed help. From then on, I was introduced to a Sales Consultant who helped me select the vehicle a test drive. After the test drive, sales negotiations was smooth and quick. More

Great improvement Love the new service center, really impressed with the ease to drop the car and pick up. Nice waiting room, great job. Way to go Kia. Love my car. Love the new service center, really impressed with the ease to drop the car and pick up. Nice waiting room, great job. Way to go Kia. Love my car. More

Always great service. Had to have a new radiator ordered and installed. Ken was great with letting me know what was going on. Always professional and courteous. Highly reco Had to have a new radiator ordered and installed. Ken was great with letting me know what was going on. Always professional and courteous. Highly recommended. More

Superior Service This was a very easy and actually pleasant experience of buying a car. There was no high sales pressure and we easily came to a great deal together. This was a very easy and actually pleasant experience of buying a car. There was no high sales pressure and we easily came to a great deal together. More

Amazing Customer Experience I absolutely loved working with John L Sullivan Roseville's Kia! I was previously trying to work with another dealer who I didn't feel was really "on I absolutely loved working with John L Sullivan Roseville's Kia! I was previously trying to work with another dealer who I didn't feel was really "on my side". They didn't seem to be fighting to get me the best price possible (even though they were saying they were). As soon as I called over to John L Sullivan and talked to them about my current situation, I was CONFIDENT I wanted to work with them. I felt taken care of, I didn't feel pushed or rushed and they absolutely got me the best deal possible. Thank you!!! More