John Eagle Acura

Had a recall notice on car, went in and they took care of it in under 2 hours. Pretty easy and stress free. Eric was nice and attentive. Was able to get some work done in the nice waiting room while the car it in under 2 hours. Pretty easy and stress free. Eric was nice and attentive. Was able to get some work done in the nice waiting room while the car was being checked. Loved that I was able to schedule an appointment online the day before. More

Superb, efficient, and effective service During my drive from Houston to Austin (and back) to visit family at Christmas, the cruise control in my car didn't work. It wasn't a safety issue, bu During my drive from Houston to Austin (and back) to visit family at Christmas, the cruise control in my car didn't work. It wasn't a safety issue, but it was a nuisance. On 1/8/2020, I had a 2:30 p.m. appointment for a diagnosis and repair. I handed over my keys, and before I could sit down with my complementary cappuccino and muffin, my service advisor, Eric Spencer, came to tell me that the technician had found the problem. He showed me a black plastic disc roughly the size of a dime with a small impression worn into it. He said that the cruise mechanism had sensed the erosion and stopped working. While replacing the part, the mechanics also adjusted the rheostat to brighten displays in the dashboard. Careful attention was paid to my 21-year-old, 1999 Acura TL. Absolutely supreme service. Also, I was home in less than an hour after I left the house, and I was smiling all the way. More

Valera became our perfect dealer and hostess while having our car serviced. She’s THE BEST! Prompt thorough and Valeda was friendly and helpful. Saved me tim & kept me informed our car serviced. She’s THE BEST! Prompt thorough and Valeda was friendly and helpful. Saved me tim & kept me informed More

Easy scheduling of service appointment via online website. Easy service process. Very capable and polite employees. Clean waiting area. Fast turn around of service appointment. website. Easy service process. Very capable and polite employees. Clean waiting area. Fast turn around of service appointment. More

John Eagle Acura is first class all the way!My Salesman John Eagle Acura is first class all the way! My Salesman Keivan was a pleasure to deal with. I knew right away that he Is very knowledgeable! John Eagle Acura is first class all the way! My Salesman Keivan was a pleasure to deal with. I knew right away that he Is very knowledgeable! More

Good customer service with promo response and attention. Communicates in a timely and efficient manner regarding the service updates and issues regarding the services vehicle. Communicates in a timely and efficient manner regarding the service updates and issues regarding the services vehicle. More

I felt well taken care of at the dealership. Avery sat with me for a long time in the car to make sure I understood all the new features and technology I would be using and he reassured me that if I have with me for a long time in the car to make sure I understood all the new features and technology I would be using and he reassured me that if I have any questions or issues in the future he would be available to help me. More

They were accommodating with my maintenance, giving me a timely appointment and arranging the loaner vehicle. They offer a complimentary car wash, but the car wash was not good. timely appointment and arranging the loaner vehicle. They offer a complimentary car wash, but the car wash was not good. More

Great customer service. I Recommend Yaya. Clean showroom. Next time I need another Acura, I will for sure come back to John eagle Acura in Katy! Thank you guys! Next time I need another Acura, I will for sure come back to John eagle Acura in Katy! Thank you guys! More

Excellent service and attention to detail Ken’s communication was great and well done. He was very knowledgeable and helpful. Always a good experience. Thank you very much. communication was great and well done. He was very knowledgeable and helpful. Always a good experience. Thank you very much. More