Jim Ellis Buick GMC Mall of GA - Service Center

Dealing with James I have had a good experience. Doesn't try to sale me on stuff I don't need like other dealerships. I trust him and only like dealing with him whenever I need service for my Yukon. Doesn't try to sale me on stuff I don't need like other dealerships. I trust him and only like dealing with him whenever I need service for my Yukon. More

Brought a clean truck with no issues. 6500 miles. Dealer decided to top off my DEF fluid even though I didn’t ask. Came back to pick up my truck and it was dirty and they spilled corrosiv 6500 miles. Dealer decided to top off my DEF fluid even though I didn’t ask. Came back to pick up my truck and it was dirty and they spilled corrosive DEG fluid all over the truck. Leaving stains. Now my Def system says full even though it’s got 1500 miles. So now I’ll be back next week to get that addressed!! More

Brandon is the best customer service in the servicing department. He is understanding, informative, friendly, courteous, patient, professional, and always smiling (service with a smile). He keeps you abr department. He is understanding, informative, friendly, courteous, patient, professional, and always smiling (service with a smile). He keeps you abreast all the way about your vehicle. Brandon also respects your time and values it. I really appreciate the customer service that I received from him. Thank you Brandon. More

Excellent service repair seems to have fixed the problem thank you we like our Buick thank you we like our Buick More

Good communication and attentive service. Tom did a great job dealing with the whole repair. Tom did a great job dealing with the whole repair. More

Very clean and professional, gave me very good detail on the condition of the vehicle I have. the condition of the vehicle I have. More

my communication with Charles was excellent. He was a great service advisor to work with. He was a great service advisor to work with. More

Service department is efficient at getting customers in quickly. Courteous reception and a great follow up. quickly. Courteous reception and a great follow up. More

Service advisor or customer service, I didn’t get her name but she was super nice but the service Technician on the other hand named Kevin was very rude and very short fuse. We will not be taking our ca name but she was super nice but the service Technician on the other hand named Kevin was very rude and very short fuse. We will not be taking our car to get serviced at GMC Mall of Georgia. More

Thanks as always to the team and Brandon cannon thank you very much for all your great work and attention very much for all your great work and attention More