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Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

4.4
2,246 Reviews
Call Service Center (770) 872-6272

2,246 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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October 07, 2024

The work i requested was not done and I did not check that it was. I thought I was dealing with customer focused folks. I brought the truck in for an oil change and both bucket seats had padding dropped More

by larrymartin12
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Barnes
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

October 06, 2024

Great experience from the service manager Nick Rose, service advisor Melissa Toole, and service advisor Ed Barnes. Extremely helpful and they did an excellent job on my vehicle. More

by DENNIS TREMONTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience!

October 05, 2024

Melissa is great and always consistent with her communication. Her customer service is friendly professional and honest. A fantastic and valuable team player! More

by nancyltpham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Prayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. We sincerely value your business and look forward to your next visit!

October 04, 2024

Great customer service. Thank you, Mr. Cannon for the outstanding communication. Also a very clean facility. More

by Veronica C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Cannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Veronica, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

October 04, 2024

Took two weeks to fix a Def sensor seems way to long. Also was given a small car to drive when I dropped off a much bigger Truck More

by Robertlorch85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Charles Prayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Here at Jim Ellis Buick GMC Mall of Georgia, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (770) 872-0884 to discuss ways we can better serve you in the future.

September 30, 2024

Ed provided superior service and follow up I have completed this survey earlier Thank you More

by mjandcompany
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience!

September 29, 2024

I love buick so much and my car feels great now. I do not regret coming here. More

by marieazzii789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 05, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!

September 29, 2024

This guys are best in the business. Luis and Ken were amazing to work with. Highly recommend, Reach out to Luis Gonzalez. More

by daniel_ruiz_1986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Gonsalez
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Oct 05, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thanks again for the recommendation, and have an amazing day!

September 29, 2024

Kevin Welborn was great, I only had car 2 weeks got major repair very pleased. More

by DIANE.MOORE33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Welborn
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Oct 05, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

September 29, 2024

Very attentive and concerned to find a solution, very good experience and comfortable with my purchase. More

by Augustolinares23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lou Lamothe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Feel free to reach out to us if you need anything. Have a wonderful day.

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