Jim Ellis Buick GMC Mall of GA - Service Center

As I didn’t assign any technician for my visit no one came to check me in so I decided to enter and ask to someone. I stood in the door for a few minutes - like no one would like to take my case until Ch came to check me in so I decided to enter and ask to someone. I stood in the door for a few minutes - like no one would like to take my case until Charles appears and check me in. I believe no one likes to come in a strange place, full of people waiting for someone to speak with me. Thanks Charles to check me in. More

I want to thank Ed, fir all the help he has provided with getting my Truck fixed. Always kept me informed of the process. The team is great to work with. Brandon Mellissa are great people. I really love do getting my Truck fixed. Always kept me informed of the process. The team is great to work with. Brandon Mellissa are great people. I really love doing business at Jim ellis mall of Georgia More

Solid and professional service. Easy process, all items and questions addressed. Great communications throughout, thanks. Easy process, all items and questions addressed. Great communications throughout, thanks. More

Problem was corrected very quickly very helpful all was good run run run run run good run run run run run More

service was amazing Brandon is always taking care of all of our car needs. every step they take they always make up well aware of what they are doing. they also send video reports of what they do to the car of our car needs. every step they take they always make up well aware of what they are doing. they also send video reports of what they do to the car so we are made well aware of everything . More

The service was very good and clear, I also liked the service time and quality. service time and quality. More

My engine light was on and my normal shop was hesitant to try to fix the car saying that I really should go to a dealer, so I did. Kevin was great! He was very helpful explaining what the codes could mean an try to fix the car saying that I really should go to a dealer, so I did. Kevin was great! He was very helpful explaining what the codes could mean and what the next steps would be. He kept me informed throughout the process via text. My experience was great and the price was better than my shop! I will definitely be returning! More

Horrible service, I always have a problem coming here. I bought my truck here and will not be coming back. I bought my truck here and will not be coming back. More

My service advisor was great, but I’m experiencing some heavy vibrations from rear end after last service and when I called another service advisor said it would be $228 for them to look at it. My truck o heavy vibrations from rear end after last service and when I called another service advisor said it would be $228 for them to look at it. My truck only has 35k, so I figured was under the assumption that this could be checked for something that may be converted under the warranty for no cost. Idk More

Is very professional. It jus took too long for an oil change. I was told you were short of staff, understandable. Thanks for your service. It jus took too long for an oil change. I was told you were short of staff, understandable. Thanks for your service. More