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Jim Ellis Buick GMC Mall of GA

Buford, GA

4.6
3,857 Reviews
Jim Ellis Buick GMC Mall of Georgia is a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Since opening in 2010, the dealership has offered a wide variety of new, pre-owned and commercial vehicles. Dealership staff is dedicated to helping each customer find the vehicle best suited to their lifestyle and needs.
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3600 Buford Drive

Buford, GA

30519

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Showing 3,857 reviews

April 05, 2024

It was a great experience My car was fixed as expected and the dealership employees are always professional More

by Karenkeen1969
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Stecker
Apr 20, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hi there, we are very happy to have provided you with such a positive experience!

April 05, 2024

Everything was fine and done in a timely manner. I'll be back for my 30,000 mile service. More

by mhart9
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Stecker
Apr 20, 2024 -

Jim Ellis Buick GMC Mall of GA responded

It is great to hear everything was done quickly and to your satisfaction!

April 05, 2024

Does a very good job at explaining what's going on as they do things they make sure to communicate every step and why they are doing it More

by JUANA.ALFARO
Recommend Dealer
Yes
Employees Worked With
Charles Prayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Prayor
Apr 05, 2024 -

JUANA.ALFARO responded

charles did a great job communicating everything that was wrong with the vehicle. Impossible reasons on why it happened. overall smooth experience

April 05, 2024

Fred was outstanding to work with, both Julie and I found this to be one of the easiest car purchases we have ever made. More

by JACK_CAMP917
Recommend Dealer
Yes
Employees Worked With
Joe Marengo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Lovette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Wang, Mike Hatcher
Apr 20, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Ellis Buick GMC Mall of Georgia and we hope to see you again soon!

April 05, 2024

When I arrived I was quickly greeted and taken care of. Melissa had me in a loaner within 25 minutes. She quoted me the amount of time it would take to have my car serviced, and she was done within the tim More

by mjschneible
Recommend Dealer
Yes
Employees Worked With
Melissa Toole
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Toole
Apr 20, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thanks for highlighting some of our staff who helped make this such a great experience!

April 04, 2024

I Received great courteous service! My issue with my vehicle was resolved in a timely manner. More

by 89ninag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience!

April 03, 2024

Great experience at Jim Ellis Buick! David allowed me the time to make the best decision for me, Sami worked hard to make a deal I could accept, and Jovan got us through all the paper w More

by mjschneible
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Estrella
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa is service was great!
Apr 20, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

April 03, 2024

It was easy to make an appointment and the service was performed well and on time More

by TCAPE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Our staff is committed to providing each of our clients with the best automotive experience!

April 01, 2024

Warm welcome, kept me well informed as to work progress and made me feel appreciated as a customer. More

by ricktay
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Stecker
Jul 23, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We're pleased to know we have been able to exceed your expectations and really help you out!

March 30, 2024

He doesn’t know what he’s doing and only has excuses rather than solutions. Just passes the buck on mistakes made but his department. More

by Bigcat1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Rose
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

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