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Jim Ellis Buick GMC Mall of GA
Buford, GA
3,889 Reviews
Jim Ellis Buick GMC Mall of Georgia is a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Since opening in 2010, the dealership has offered a wide variety of new, pre-owned and commercial vehicles. Dealership staff is dedicated to helping each customer find the vehicle best suited to their lifestyle and needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
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Showing 3,889 reviews
October 06, 2024
Great experience from the service manager Nick Rose, service advisor Melissa Toole, and service advisor Ed Barnes. Extremely helpful and they did an excellent job on my vehicle. service advisor Melissa Toole, and service advisor Ed Barnes. Extremely helpful and they did an excellent job on my vehicle. More
by DENNIS TREMONTI
Verified Customer
October 05, 2024
Melissa is great and always consistent with her communication. Her customer service is friendly professional and honest. A fantastic and valuable team player! communication. Her customer service is friendly professional and honest. A fantastic and valuable team player! More
by nancyltpham
October 04, 2024
I purchased my former car 11 years ago from Jim Ellis. I came back to Jim Ellis Mall of Georgia for my next car even though I had moved to North Carolina over 11 years ago. I had appointments at other dea I came back to Jim Ellis Mall of Georgia for my next car even though I had moved to North Carolina over 11 years ago. I had appointments at other dealers but found the car I wanted at my first stop. Sales Consultant Chris Reyes was very informative and helped me understand the vehicles I test drove in the pouring down rain. He answered all of my many questions and was polite and professional during the entire process. He and Joe Marengo both stayed late waiting for me to come back to pick the car up even after they had closed. I never felt rushed or pressured because they both took the time to make sure I was happy and satisfied every step of the way. I hope everyone searching for a new vehicle will go to Iim Ellis first. More
by debhicks53
October 04, 2024
Great customer service. Thank you, Mr. Cannon for the outstanding communication. Also a very clean facility. Thank you, Mr. Cannon for the outstanding communication. Also a very clean facility. More
by Veronica C
Employees Worked With
October 04, 2024
Took two weeks to fix a Def sensor seems way to long. Also was given a small car to drive when I dropped off a much bigger Truck Also was given a small car to drive when I dropped off a much bigger Truck More
by Robertlorch85
Employees Worked With
September 29, 2024
Very attentive and concerned to find a solution, very good experience and comfortable with my purchase. good experience and comfortable with my purchase. More
by Augustolinares23
Employees Worked With
September 25, 2024
Was decent service, but a 90 minute service ended up almost being 4 hours. There was a point where I was told they were just working on my paperwork, but I still didn’t get my vehicle until an hour late almost being 4 hours. There was a point where I was told they were just working on my paperwork, but I still didn’t get my vehicle until an hour later. More
by caconnor10
Employees Worked With
