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Jim Ellis Buick GMC Mall of GA

Buford, GA

4.6
3,890 Reviews
Jim Ellis Buick GMC Mall of Georgia is a proud member of the Jim Ellis Automotive family—an automotive group consisting of 21 dealerships and 17 brands. Since opening in 2010, the dealership has offered a wide variety of new, pre-owned and commercial vehicles. Dealership staff is dedicated to helping each customer find the vehicle best suited to their lifestyle and needs.
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Today: 7:30 AM - 7:00 PM Closed Now
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3600 Buford Drive

Buford, GA

30519

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Showing 3,890 reviews

October 17, 2024

Like the dealership good selection Harrison was coutious and helpful like the truck rides good More

by RLAYFZ1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harrison Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 16, 2024

This is probably my 50th vehicle I have purchased from Bryan & Brett since 2012. First class service before and after the sale. Hard to find employees that support their customers like him in any field. More

by Boyce
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ken Wang, Bryan Rudow, Brett Rudow
Oct 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!

October 16, 2024

The service was very good and clear, I also liked the service time and quality. More

by Jose Mathias
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Prayor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Jose, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 13, 2024

My engine light was on and my normal shop was hesitant to try to fix the car saying that I really should go to a dealer, so I did. Kevin was great! He was very helpful explaining what the codes could mean an More

by TANIA M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Wellborn
Oct 18, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Tania, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit!

October 13, 2024

Horrible service, I always have a problem coming here. I bought my truck here and will not be coming back. More

by DANNY18DSC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jovan Riley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Rose
1.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Toole
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

October 13, 2024

My service advisor was great, but I’m experiencing some heavy vibrations from rear end after last service and when I called another service advisor said it would be $228 for them to look at it. My truck o More

by MORROWADRIAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Toole
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Cannon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for providing your feedback. I do see that your vehicle has been checked back into our service department. Please reach out with any questions or concerns during the diagnostic process. We sincerely appreciate the opportunity to turn your experience into a positive one!

October 10, 2024

Everything about this experience was stress free and awesome!! Chris, you were so awesome! Your knowledge of the features and non pushy approach really meant so much to us and played a huge roll in our More

by kristiarnett
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Marengo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jovan Riley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris, salesman
Oct 13, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

October 10, 2024

Richard and Sammy both were great from the beginning to the end and Chis jumped in and helped out while training his brother in law I give you guys 5stars More

by bambinodagreat
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sami Karaki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Newton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We're happy you found our staff to be so supportive during your experience here at Jim Ellis Buick GMC Mall of Georgia. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

October 09, 2024

Is very professional. It jus took too long for an oil change. I was told you were short of staff, understandable. Thanks for your service. More

by carranza2022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Stecker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2024 -

Jim Ellis Buick GMC Mall of GA responded

We appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

October 07, 2024

The work i requested was not done and I did not check that it was. I thought I was dealing with customer focused folks. I brought the truck in for an oil change and both bucket seats had padding dropped More

by larrymartin12
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Ed Barnes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2024 -

Jim Ellis Buick GMC Mall of GA responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (770) 872-0884 to discuss your concerns, as your satisfaction is of utmost importance to us.

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