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Jim Coleman INFINITI

Bethesda, MD

3.9
333 Reviews

10400 Auto Park Ave.

Bethesda, MD

20817

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333 Reviews of Jim Coleman INFINITI

April 14, 2014

Out of state buyers beware I purchased my vehicle in December of 2013. The dealership put temporary plates on and told me I would be able to transfer the plates from my trade in More

by Cagnotti
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Shrader
Apr 14, 2014 -

Jim Coleman INFINITI responded

Client purchased a vehicle in Maryland which was being registered in New York .The dealership incurred tag service fees while processing out of state tagwork on behalf of the customer. The customer is responsible for paying tag fees incurred by the dealership.

March 07, 2014

Three words for Jim Coleman Infiniti, Ryan, Fredrick and Fred. WOW WOW WOW!!! After visiting two other dealerships in Virginia and corresponding with a handful of other dealerships this by far has been t More

by JoeyBA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Latham, Fred Pezeskhpour, Frederick Yemoh
December 19, 2013

I have to say this was the most amazing and easy car buying we have ever experienced. From the day me husband emailed to inquire about the infinity your dealership responded within the hour. Two weeks More

by Rjkemyers13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad W. Hanif
September 27, 2013

The price was suppose to be $250 over invoice. They originally told me they did not have the car and they would have to trade for the car I wanted with a dealer in the Midwest. They lied. The car was i More

by Srp12345
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bob Shrader
August 10, 2013

I came by the dealership 3 times to test drive the Q50 and was given the run around twice about the nav system needing a software upgrade so they weren't letting people test drive the car. I was only int More

by SammyBy
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Kurk
Aug 10, 2013 -

Jim Coleman INFINITI responded

SammyBy, I sincerely apologize for the experience and would like for you to come back and let me further assist you. In terms of not letting you test drive... well, the entire car is based on system software specially with the new technology. The reason why we weren't test driving the car is so that there is no issue while the car is being test driven as the steering wheel is electronically controlled. I guess you can say, we'd rather have you "upset" about no letting you test drive than get in an accident and jeopardize your and the sales consultant's life! I understand that you just wanted to test the car's performance and engine but it should've been explained why test drives were not permitted. My name is Ahmad Hanif, Internet Sales Manager. I can be reached at 240-403-2079 or ahanif@jimcolemanauto.com. Please allow me to better assist you and provide an excellent experience. Hope to hear back from you.

January 24, 2013

I had a great experience purchasing a car at Jim Coleman Infiniti. My experience (from testing driving to financing) was free of drama, head games, and stress. This was largely due to my sales person, Arth More

by farnwood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
November 28, 2012

I work in sales and I have nothing but the utmost respect for how these guys do business. They were honest and transparent all throughout the process. No curve xxxxx whatsoever. I am a very savvy buyer a More

by KenClark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad W. Hanif
October 11, 2012

Easiest car buying experience I've had. Ivan Johnson went out of his way to ensure I was a satisfied customer. Everyone I worked with at the dealership have been friendly and professional. After bad experien More

by lanngja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ivan Johnson
September 18, 2012

As a retired member of the military, I use my USAA membership to buy all of my vehicles because they only recommend reputable dealers and can usually work out a great deal with the dealerships. Jim C More

by satisfied customer.319
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Latham, Ahmad W. Hanif, Fred Pezeskhpour
August 31, 2012

I found the car I was looking for and it had everything I wanted; including the price. Ahmad provided great customer service and was professional. More

by wtn2xhale45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad W. Hanif
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