Jim Coleman INFINITI

Outstanding service Johnathon Delacruz Garcia I first want to commend Johnathon Delacruz Garcia a sales representative at Jim Coleman Infinity for his outstanding customer service. He offered eve I first want to commend Johnathon Delacruz Garcia a sales representative at Jim Coleman Infinity for his outstanding customer service. He offered every car buying accommodation available including providing the car I was interested in, more than once, quickly, conveniently while I was actively shopping. Since it was a preowned car I discussed a couple of minor concerns regarding the car and when I returned the issues were resolved. There was absolutely no sales pressure from him. He answered all my questions and also demonstrated some of the cars new technological features. Johnathon went above and beyond just selling the car to me. At the conclusion of the sale, Johnathon figured a way for me to get the car home that same day and not wait through the weekend before delivery. Good job Johnathon, thank you so much! You're not just a salesman but a kind human being! I would definitely recommend Johnathon Delacruz Garcia and the Jim Coleman Infiniti dealership. More

PHENOMENAL Service Thank you Jonathan, Sean, and Jass for the extraordinary and effortless car buying experience. I was driving off in my QX50 40 minutes after I arrived Thank you Jonathan, Sean, and Jass for the extraordinary and effortless car buying experience. I was driving off in my QX50 40 minutes after I arrived. Top-notch exemplary service by the entire team!!! I look forward to building an unwavering rapport with Jim Coleman's associates and service team. Will definitely recommend this dealership to ALL! More

Great Experience Great experience. My experience with Ahmad was wonderful and I felt no pressure in purchasing a vehicle. Ahmad is very personable and I would do bus Great experience. My experience with Ahmad was wonderful and I felt no pressure in purchasing a vehicle. Ahmad is very personable and I would do business with him again. More

Great Service experience It was such a great service experience. Ahmad and Ryan were very pleasant, and friendly. They made the process seamless and made me feel at ease. Coul It was such a great service experience. Ahmad and Ryan were very pleasant, and friendly. They made the process seamless and made me feel at ease. Could not have asked for a better experience at a time I needed a car; customer service was definitely A+. More

Best Car Buying Experience I recently was in shopping for a new car. I found the experience satisfying and very unlike other car buying experiences in that it was so positive. I I recently was in shopping for a new car. I found the experience satisfying and very unlike other car buying experiences in that it was so positive. I met with both the General Manager and Amhad. They were polite, professional and made the process a pleasant one. I will not hesitate to buy from this dealership again! More

Fantastic car buying experience - couldn't be happier! We recently were in the market for a new QX-60. After doing quite a bit of on-line shopping across the mid-Atlantic, we ended up purchasing from Jim C We recently were in the market for a new QX-60. After doing quite a bit of on-line shopping across the mid-Atlantic, we ended up purchasing from Jim Coleman for a number of reasons: 1) Both Ahmad Hanif (Internet Sales Manager) and Ryan Latham (General Sales Manager) were extremely responsive to all questions and queries. 2) There was no pressure to come in or vagaries in the pricing. They priced precisely the vehicles I was asking for including all the options I wanted and only those options. 3) Jim Coleman’s pricing was in line with the lowest pricing I received from any other the dealers queried and unlike many other dealers their pricing was not tied to one specific vehicle. Basically, once we had agreed on a price and options, we had our pick of vehicles that had those options. 4) In the end, we got the vehicle we wanted for the price we were looking for and everything was completed on line and in two phone calls. 5) On the day set for the pickup the paper work was completed very quickly and Ahmad provided a thorough and complete introduction to the car. All in all, a wonderful experience and would definitely buy from Jim Coleman again! Great job to Ahmad, Ryan, and the whole team there. More

Car owners beware of service here!! Beware of Dennis Moore. He tried to cheat us twice on repairs that should have been FREE. Quoted us thousands of dollars then reduced the cost by 70% Beware of Dennis Moore. He tried to cheat us twice on repairs that should have been FREE. Quoted us thousands of dollars then reduced the cost by 70% to make it look like a good deal for repairs that weren't needed. We complained about a noise that turned out to be the coupler that had had a service bulletin issued about it, and he tried to charge us for the repair. Never told us about the recall/bulletin. We googled it when he kept discounting the price over and over and we got suspicious. Six months later my engine light came on and I only came back because I had a recall on my passenger side airbag sensor. Dennis said it was a bad air flow sensor and cat. convertor quoting us a $2788 repair that he then magically discounted to $460. Again, we were suspicious so this time we took it to another mechanic. He said it just needed a reprogramming that should be offered for free by the dealer. DO NOT take your car here. When I called Dennis he LIED and said he had done the reprogramming. When I got the service manager Dale Kearns involved, he confirmed Dennis lied, calling it a "misunderstanding". The only positive was Dale took over and did the reprogramming. Turns out I didn't need a new air flow sensor after the reprogramming was done, much less a cat. convertor. Shocker! Dennis is the most deceitful and conniving sales person I have ever had to deal with and he's been there for years. I can't imagine how many hard working people he has cheated. UPDATE - Two weeks after the review, my engine light came back on. I did need a new air flow sensor. This stepped approach was how the repair should have been handled in the first place in order to get an accurate read on the sensor. Since the reprogramming had been completed, I felt confident that the air flow sensor was truly in need of replacement. Dale handled the repair in a timely fashion, covered the cost and provided a comparable loaner while the car was in service. I am pleased that the issue was ultimately resolved and my car is not having any issues. More