Jim Coleman INFINITI

Customer service goes beyond the sale If you are looking for a new car, Jim Coleman Infinity offers you an outstanding customer service experience. Ryan and Ahmed were so accommodating to If you are looking for a new car, Jim Coleman Infinity offers you an outstanding customer service experience. Ryan and Ahmed were so accommodating to our schedule, offered a great deal and the sales process was actually enjoyable. This is our 2nd purchase and would recommend them over and over again. More

A July 4th to Remember! I purchased my Infiniti, which I love, thanks to Ahmad, from Jim Coleman Infiniti on the 4th of July. Ahmad cut through the fog to get me a deal on m I purchased my Infiniti, which I love, thanks to Ahmad, from Jim Coleman Infiniti on the 4th of July. Ahmad cut through the fog to get me a deal on my car that worked. He took care of all the details on a 4th of July to allow me to drive my Infiniti home the same day within only a few hours. I will not go to any other Infiniti dealer. There is one closer to me in Virginia that I had my previous Infiniti serviced at for over six years and 138,000 miles. On the last tire change, I got my Infiniti back with scoring around each of the four rims. The dealership did not do the right thing to fix it...they lost a customer. A month later I worked with Ahmad at Jim Coleman Infiniti for both a new Infiniti and service... I have not looked back since thanks to Ahmad. More

Great Experience! We puchased a new QX80 about 2 months ago from Jim Coleman and had the privilege of working with Kirk as our salesman. From the first moment Kirk was We puchased a new QX80 about 2 months ago from Jim Coleman and had the privilege of working with Kirk as our salesman. From the first moment Kirk was extremely informative about the car we were interested in and did not try and typical car salesman tactics. He was very low pressure throughout the process as well as extremely friendly and beyond helpful. He continually followed up with us at the appropriate times and did it once again without being pushy. For those that are normally turned off by the thought of having to go to the dealer to buy a car, I can't recommend Jim Coleman and Kirk highly enough. In fact, the entire staff there was friendly and helpful. Kirk is a superstar and you would be doing yourself a favor by visiting and speaking with him. More

The Consummate Professional! I was very nervous about purchasing another vehicle, although I knew it was time. I'd had my 2007 Nissan Altima for almost 10 years and was sad to see I was very nervous about purchasing another vehicle, although I knew it was time. I'd had my 2007 Nissan Altima for almost 10 years and was sad to see it go. As I began to research my next purchase, I knew that I wanted a pre-owned SUV. Once I decided on exactly which SUV I wanted (the Infiniti JX35), the real work began - finding a dealership that I felt was truly worthy of my business. Anyone that has every purchased a vehicle before knows that the entire process can be quite unnerving. You can easily become overwhelmed and frustrated. I'd actually been to 2 other Infiniti dealers (much closer to home) with no success. Either they were too pushy, had poor follow-up/customer service, couldn't accommodate my needs, or did not have adequate inventory of the vehicle that I wanted. However, this was not my experience at all with Ahmad Hanif - the Internet Sales Manager @ Jim Coleman Infiniti in Bethesda, MD. The initial communication with him began online when my husband spotted "the perfect SUV" for me...one that could pass my intense scrutiny and match my long list of "must-haves". We scheduled to meet with Ahmad on a Saturday afternoon to see the vehicle of interest; however, he actually had 2 for me to see. I'm one of those people that live by the premise "when I know, I just know". As soon as I saw the vehicle, I knew that it was the one. Ahmad and his colleagues wasted no time in getting me into it for a test-drive, answering ALL of my incessant questions, and having me out the door within a few hours in my vehicle of choice. They even took the time to ensure that the SUV was properly detailed before I left that evening. They were also very understanding of my pre-approval arrangement through my credit union - which offered me a stellar finance rate, even though this would probably negatively impact their bottom-line and additional opportunity for commission. I was impressed by how intently they worked to meet or beat that rate. Ahmad even went as far as accompanying me and my husband to the gas station to send us back to Baltimore with a full tank of gas (on him) for the long journey ahead. The real seal of approval for me came when, 2 months after my purchase while preparing for my first out-of-town trip with family, I realized that I was not provided the remote control for the DVD system in my SUV. I immediately emailed Ahmad, and he worked feverishly to acquire one for me. He even express mailed it to me at my home in Baltimore, so that I wouldn't have to drive all the way back down to Bethesda. This has honestly been the best, most seamless buying experience I've ever had...and I'm a very hard sell. So, if you are in the market for a new or used Infiniti vehicle and are looking for the right place to take your business, look no further. I am truly sold on this dealership and the level of care and impeccable customer service that they CHOOSE to provide their customers. I was treated like royalty...and for that they now have A CUSTOMER FOR LIFE! Way to go Ahmad! You are truly the consummate car sales professional. More

How a Salesperson and Dealership Should Operate I was searching for a vehicle to replace my current one and decided to try Jim Coleman. I had previously purchased a brand new vehicle (2008 G37s) and I was searching for a vehicle to replace my current one and decided to try Jim Coleman. I had previously purchased a brand new vehicle (2008 G37s) and the service was first class for those six years. I was searching for vehicles on the JC Infiniti's website, found a vehicle and reached out to Ahmad. I provided him with what I was looking for, price range, and details about my trade in. We communicated for a week before I came to the dealership. When I arrived, Ahmad was ready to go with information about the vehicle I was looking at, plus additional options. The surprise was that a vehicle that was not on my radar was available and we took it for a test drive. Three hours later, my car was traded and I went home with a new vehicle. That has NEVER happened before and that was due to Ahmad's friendly business approach, demeanor and professionalism. Absolutely ZERO haggling; Ahmad's truly listens to the needs of his customers and allows them to make the decision THEN provides the options available to them. HIGHLY RECOMMENDED. More

Very polite and helpful I dealt with Ahmad from their internet department and he was very polite and helpful. Gave me many options. Mailed my tags to me and answered question I dealt with Ahmad from their internet department and he was very polite and helpful. Gave me many options. Mailed my tags to me and answered questions after I bought the car (I've had experiences where salesmen disappeared after the sale at other dealerships). More

Great, Great!! Quick response!! I had the pleasure of working with Ahmed. I emailed him and within a few minutes he replied confirming the truck was on site. We negotiated the price I had the pleasure of working with Ahmed. I emailed him and within a few minutes he replied confirming the truck was on site. We negotiated the price via email; the only thing left was my arrival at the dealership. When I arrived Ahmed met me and we closed the deal after a short test drive. Everything was smooth and well worth the visit. I recommend Ahmed and the Sales Manager Joe100%. All and all best car purchase thus far.. More

Professional - Informed - Straightforward Ahmad was singularly responsible for the best car-buying experience of my life. He was very knowledgeable about Infiniti's product as well as their c Ahmad was singularly responsible for the best car-buying experience of my life. He was very knowledgeable about Infiniti's product as well as their competitor's (I fact checked him...100% accurate information provided). Most importantly, Ahmad completely understands the meaning of customer service. I purchased a vehicle right before the holidays...Ahmad delayed a family trip for a few hours just to ensure that I was properly shepherded through the process. He could have easily handed me off to a colleague after I decided to purchase my vehicle; however, he did not. The small things matter...Ahmad understands that. Many thanks to Ahmad and the rest of the team at JCI. I'll be back soon. More