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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,016 Reviews
Call Service Center (636) 349-3222

4,016 Reviews of Jim Butler Chevrolet - Service Center

Sort by
February 16, 2023

Pleasant customer service and clean environment is always A+++ to me. I always return with a smile. More

by WOF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zarlingo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill that works with Kim Hausmann
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Mar 15, 2023 -

Jim Butler Chevrolet responded

Hi there, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

February 16, 2023

Service advisor Wyatt Alley needs a raise. Best customer service I've ever dealt with. More

by jsloan13333
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wyatt Alley
Report | Print
Mar 15, 2023 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! Until the next time we meet, take care!

February 15, 2023

Beyond impressed! I have a new car again after the detailing I had done. They also let me know I needed new tires so I am getting those today. More

by kimberlyautry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the name of my service guy
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Mar 15, 2023 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. Please don't hesitate to reach out if there's anything additional we can do for you.

February 15, 2023

Just disappointed that a scheduled oil change has a 2 hour+ wait. Service advisor was friendly More

by mnelson1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 15, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to let us know about your visit. Your appointment time is set aside for you to speak with your advisor to set a game plan for your vehicle while it's in our care. From there your vehicle waits in line for the next appropriate service technician. We are diligently working to improve on our customer wait times and we hope that our efforts are evident in future visits.

February 13, 2023

Great service department, Great service department, Great customer service, Great customer service, Great customer service. More

by boblogr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Weltig
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Mar 15, 2023 -

Jim Butler Chevrolet responded

Hello, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

February 12, 2023

Great service surprisingly fast manager was very friendly and helpful very thankful for their service. More

by patlt5840
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Report | Print
Mar 15, 2023 -

Jim Butler Chevrolet responded

Hello there, we appreciate you taking the time to leave us this feedback. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

February 12, 2023

The staff were very great. Best experience I’ve had buying a car.very great experience More

by joseph198421
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tj Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Steele
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Mar 15, 2023 -

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you have any further questions, please don't hesitate to reach out!

February 11, 2023

Deceitful services, they told me car was under warranty it turned out it wasn’t. Took over a week for them to just look and diagnose the issue. They offered to buy the car back, but they gave me a price f More

by arno.sandoval
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Report | Print
Mar 15, 2023 -

Jim Butler Chevrolet responded

Thanks for taking the time to leave your feedback. We apologize that your experience went this way. If you wish to further discuss your visit, please reach out to me directly at toden@jimbutlerchevrolet.com.

February 10, 2023

Would highly recommend going to Jim butler! ! Have great deals on new and used car!! Plus had a great sales man Bryan Palmer More

by Misty Workman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Palmer
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Mar 15, 2023 -

Jim Butler Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

February 09, 2023

The wait time was way too long. I have to have someone take my car in for an oil change because I can't sit there all afternoon. I don't like to drop my car off for pick up later be More

by bappelbaum
Service Time
Recommend Dealer
No
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sue was awesome.
Report | Print
Mar 15, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. We are diligently working to improve on our customer wait times and we hope that our efforts to improve are evident in future visits.

Mar 15, 2023 -

bappelbaum responded

Thank you for responding, I appreciate it and the effort you take to improve wait times.

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