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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,015 Reviews

4,015 Reviews of Jim Butler Chevrolet - Service Center

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March 17, 2023

Worst experience. Went in for oil change. They recommend recall on headlights. $900 later/5days. My turn signal still don’t work. More

by dannymac_1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gene Wondell
Mar 22, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that his happened. Please reach out to our Service Manager Gene Wondell at (636) -717-3030.

March 16, 2023

Always kind and friendly,very good customer service! ! I highly recommend Jim !! Always a great job! More

by lisaflynn065
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Mar 23, 2023 -

Jim Butler Chevrolet responded

Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 15, 2023

Every one was very helpful and kind. They got us the car and deal we wanted. More

by kelsey.streicher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

March 13, 2023

Love working with Kim though getting parts took a while which is no fault to anyone at the dealership once they came in everything was completed quickly More

by krisharris01527
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2023 -

Jim Butler Chevrolet responded

Hi there, we are very happy to have provided you with such a positive experience! We sincerely thank you for the positive review, and look forward to seeing you again soon!

March 13, 2023

I had a great experience. Is that 15 words yet? If it isn't then I'm sorry but you get the point. More

by tom39303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Mar 14, 2023 -

Jim Butler Chevrolet responded

Hi, your wonderful feedback and rating mean a lot to us. We're looking forward to your next visit with us!

March 13, 2023

After I got home I noticed an issue with the service that was provided. I left voicemail with the service advisor. Shortly afterward, he called and said their tech had to meet with the service manager. He More

by pennsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember his name
Mar 14, 2023 -

Jim Butler Chevrolet responded

We're pleased to know we have been able to exceed your expectations and really help you out! We hope to be of service to you again in the future. Best wishes, Jim Butler Chevrolet, INC.

March 11, 2023

The service was good completed my service what I asked for in the timeframe will be back More

by steveleake27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Mar 14, 2023 -

Jim Butler Chevrolet responded

Hi, thank you so much for the positive review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 11, 2023

This is the third time I have filled out the survey. Obviously I’m doing something wrong. The experience of my last visit when I purchased four new tires for $1000 was not pleasant. When I picked up my More

by terry.dowdy22
Recommend Dealer
No
Employees Worked With
Service dept
Mar 14, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations and for the delay. It is our understanding that this issue has been resolved by the service manager. If this is not the case, please feel free to reach out to me directly at toden@jimbutlerchevrolet.com.

Mar 14, 2023 -

terry.dowdy22 responded

Sorry to say, I have not heard from the service manager. This issue was not resolved by the service manager. I fixed the issue myself. I cleaned the tires. I’m not real happy about the scratches on my wheels but what’s done is done so thanks for the response.

March 10, 2023

It took them twice to get my repairs right I did think they used a cheaper method before that fixed it right , I did have to get management involved to correct my situation More

by mdwjuan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Mar 14, 2023 -

Jim Butler Chevrolet responded

Hi there, thank you so much for your positive comments about Jim Butler Chevrolet, INC.! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

March 10, 2023

Great experience, nothing had to say at all. Fast process, great price with no crazy markups. Great service More

by joshuashearussell
Recommend Dealer
Yes
Employees Worked With
Adnan
Mar 14, 2023 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

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