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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,012 Reviews
Call Service Center (636) 349-3222

4,012 Reviews of Jim Butler Chevrolet - Service Center

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September 18, 2023

Thank you to the team at Jim Butler! You turned a bad situation into a positive one. I will be back to purchase from you in the future. More

by daniellezimmer
Recommend Dealer
Yes
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tj Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilcox Yorama
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

September 18, 2023

Everything and everyone I encountered during my purchase process was handled with courtesy and professionalism. More

by kcimpact4318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Darr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chad Thompson
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Sep 21, 2023 -

Jim Butler Chevrolet responded

Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!

September 18, 2023

Problem not resolved, the erroneous message on dash board “shift to park” still doing that, but did not do it at the dealer so not fixed,?! Got the same message two more times since car returned to me withou More

by zita0
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Chris
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Sep 21, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that this happened. I spoke with the service managers regarding your concerns. They advised me to have you bring the vehicle into the drive and ask for them (Zach or David). They would like for you to show them how you're shifting the vehicle's gears and if we can get it to duplicate the issue in the drive. During my investigation I also learned that this is the issue, we cannot duplicate the concern, hence we cannot fix and issue we cannot duplicate. We hope that you have found this information helpful.

September 18, 2023

Quick service. On time with appointment. Nice place to wait. Service agent was thorough and polite. More

by geryg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2023 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! We hope to see you soon!

September 18, 2023

Chris - service advisor always does a Great Job! ! We appreciate the Great service and response in handling our car situation! The mechanic do as well-They go the extra effort to make sure your car i More

by Lightman105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
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Sep 21, 2023 -

Jim Butler Chevrolet responded

Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!

September 15, 2023

Everyone was very helpful and very nice. I waited for my oil change there was not a very long wait. More

by llhavens82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
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Sep 19, 2023 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

September 14, 2023

The knowledge, care, and workmanship is top notch . Jim Butler Chevrolet has a great culture within their employees. More

by KEVIN_BREEDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 17, 2023 -

Jim Butler Chevrolet responded

Wow, it's experiences like yours that really keep us motivated! We sincerely value your business and look forward to your next visit!

September 14, 2023

Great service, even though they didn't get the sensor set correctly,,, they reset it in a promptly Manor. More

by coplingdonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Ransom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 17, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

September 13, 2023

Worst experience I’ve ever had with a car service experience. Bad communication, poor expectations. More

by robert.perez0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Rhame
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that the communication ball was dropped. It is our understanding that management has reached out to you to discuss solutions. If this is not the case, please reach out to me directly at toden@jimbutlerchevrolet.com.

September 13, 2023

Excellent service. Very nice start to finish to deal with from service advisor to cashier. More

by jimmyinstl1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Report | Print
Sep 16, 2023 -

Jim Butler Chevrolet responded

Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

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