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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,009 Reviews
Call Service Center (636) 349-3222

4,009 Reviews of Jim Butler Chevrolet - Service Center

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December 18, 2023

THE VISIT WAS AWESOME FROM CHECK IN TOO RENTAL 5 STAR FOR SHURE PROFESIONAL STUFF More

by pumatransmike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 19, 2023 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

December 18, 2023

Kept my car 8 days and overcharged me by about $400. I don't recommend going here. More

by saltrecon88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gene Wondell
Report | Print
Dec 19, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience did not live up to your expectations. If you wish to further discuss your experience and maybe find solutions, please reach out to our service manager directly at 636-714-3001.

December 18, 2023

I brought mt truck in to be fixed and your technicians messed up my power steering. I'll be taking my truck to a different shop for a second opinion. More

by rodriquezjose61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Report | Print
Dec 20, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. I will be sure to speak with the service manager regarding your concerns. If you wish to further discuss your experience, please reach out to our service manager directly at 636-717-3001.

December 16, 2023

I had one of the best experience I could ever imagine so thanks for everything you guys do above and beyond nice doing business with yaw until next time More

by cynthiawilliams589
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Report | Print
Dec 19, 2023 -

Jim Butler Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! If you have any further questions, please give us a call. We're always happy to help!

December 16, 2023

3rd used car bought here, had the same car in service multiple times for the same repair. More

by guessbj507
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your experience did not live up to your expectations. If you wish to further discuss your experience and maybe find solutions, please reach out to our service manager directly at 636-714-3001.

December 16, 2023

The oil change and tire rotation was faster than norm. I can really appreciate that. More

by tishsimmons1967
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 19, 2023 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

December 13, 2023

Kim is the face that greets you with a smile and assures you that you will be taken care of. She keeps you informed of what’s happening and time of completion. I will always look for her first. Kim thank More

by johnw.gholston
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Jim Butler Chevrolet responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We hope to be of service to you again in the future. Best wishes, Jim Butler Chevrolet, INC.

December 12, 2023

Service was great and everything was easily explained to us, so we could make an educated decision. More

by Jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe, Johnathan, Gene Wondell
Report | Print
Dec 14, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

December 12, 2023

Bought a 2022 Chevy Silverado in January 2022. I keep up with all the PM, so my truck stays on the road. I brought my truck in around 61,000 miles to have the transmission serviced. I now have rou More

by msims5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kayla
Report | Print
Dec 14, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to leave your feedback. We apologize that your visit didn't live up to your expectations. During our investigation we learned that we did not tell you "oh well", we told you that I could have been a torque converter or the transmission itself. I would need further diagnostics. When you asked to see the burnt fluid, we were willing to show you, however, you were unwilling to sign the waiver to enter the shop area. At that pointed you opted to take your vehicle. If you wish to further discuss your experience or solutions for your vehicle, please reach out to our service manager directly at zhunter@jimbutlerautogroup.com.

Dec 14, 2023 -

msims5 responded

Blah! Blah!Blah! And I know what I heard and the only reason I did not go see the burnt oil is because it wouldn't change anything. And, not because I did not want to sign your waiver. Geez! 23 months old and 66,000 milles and the transmission goes out is not a quality product. If you would have just said "we understand you just had it serviced and we are willing to offer some type of discount or something" would have gone a long way and I would have had you do the work. From talking to transmission experts, would have been better off not servicing it.

December 11, 2023

It was a good experience. I was in and out in less than 2 hours More

by cardzphan06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Williams
Report | Print
Dec 13, 2023 -

Jim Butler Chevrolet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

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