Jim Butler Chevrolet - Service Center

I had an appt at 11AM. My car went in right away for an oil change/tire rotation and emissions. I walked out 2 1/2 hours later. This did not make me happy. And, the cost i My car went in right away for an oil change/tire rotation and emissions. I walked out 2 1/2 hours later. This did not make me happy. And, the cost is too high. I could have gotten it done cheaper at Midas or Ziffy Lube, I know because I Goggled it while I waited in your lobby. They said it was due to the price of oil but other companies aren't charging that much, $100.00+. I will be taking my car elsewhere next time for this type of service. More

A young man named Dalton Kiley (Service Advisor) walked me through the process. He talked about what needed to be done to my vehicle and of my points, He's been the first service advisor to. me through the process. He talked about what needed to be done to my vehicle and of my points, He's been the first service advisor to. More

Very pleased with my purchase sales. Staff was great very professional and knowledgeable. Thank you Staff was great very professional and knowledgeable. Thank you More

Excellent Customer Service. I really enjoy talking with the service people about the upcoming service and how I can do preventative maintenance! They are always very helpful! I really enjoy talking with the service people about the upcoming service and how I can do preventative maintenance! They are always very helpful! More

This dealership was huge and clean. I waited for my vehicle while it received its first oil change. The waiting area was also very large and clean. The staff were very friendly and c I waited for my vehicle while it received its first oil change. The waiting area was also very large and clean. The staff were very friendly and courteous. The only thing that frustrate me was that I was 15 minutes early for my appointment and waited 2 hours for an oil change. i think the wait was just too long. More

I brought my 2023 Traverse in for routine maintenance. At checkout, I was charged twice. I was reassured only one charge would go through but when I checked my bank account, both were drafted. When I call At checkout, I was charged twice. I was reassured only one charge would go through but when I checked my bank account, both were drafted. When I called the dealership, I was told the matter would be looked into and I would receive a call back. I never received the call back. A few days after my oil change and engine maintenance, my car gave a warning signal that it had low engine oil pressure and the engine needed to be shut down immediately. I returned to the dealership and was told a bad oil filter was used. The dealership did not have any rental cars. I paid for an extended warranty when I purchased my new vehicle that would provide a rental car to ensure I would never be without a car, so not receiving one put me in a bind while they diagnosed and fixed the problem. The entire experience was unpleasant and frustrating to say the least. More

The actual service was good, I have no complaints. However, I was contacted NINE times that day before my appointment, through email, phone calls, and text messages with reminders from different peopl However, I was contacted NINE times that day before my appointment, through email, phone calls, and text messages with reminders from different people at the dealer about my appointment and also about buying my current vehicle (which I had already told them not to contact me about). I had confirmed my appointment twice (once by email and once by text) earlier in the day and kept getting reminders. More

Love the dealer and service department, 4 stars only due to prices. However that is everywhere. to prices. However that is everywhere. More

Got my vehicle in on time, and got it back out in a reasonable amount of time for the work that had to be performed. I like taking it to Jim Butler because they have a comfortable area for waiting, and reasonable amount of time for the work that had to be performed. I like taking it to Jim Butler because they have a comfortable area for waiting, and space adequate to work during the week. Was a bit surprised to find out at the cashier's counter that they were taking on the merchant services fee for credit card payments, and didn't have cash or a debit card on me. More

Very attentive and worked very well with me on what I was really looking for. I’ll be referring everyone I can your way . Tyler went over and beyond expectations for us . really looking for. I’ll be referring everyone I can your way . Tyler went over and beyond expectations for us . More