Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,009 Reviews
Call Service Center (636) 349-3222

4,009 Reviews of Jim Butler Chevrolet - Service Center

Sort by
December 28, 2023

I will come back to Jim Butler for all my cars. Wonderful service and great people! More

by scottlink33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Ransom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

December 26, 2023

My car buying experience at Jim Butler Chevrolet was one of the best I've experienced. Polite, professional and appreciative of my business! Great job guys! More

by lworker93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dann Mann
Report | Print
Dec 28, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

December 25, 2023

Didn't resolve the entertainment console issue. Problem arose as soon as I drove off the lot. It gets tiresome being treated as if it doesn't matter. I will be finding a different dealer for futur More

by mike.t.schroeder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kim Hausmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Report | Print
Dec 30, 2023 -

Jim Butler Chevrolet responded

Thank you for your feedback, Mike. We certainly don't want you to feel like we don't care and we apologize for the perception. We do care. I want to look into this situation to see what we can do, but I was unable to find a recent visit for any vehicles under your name. Is it possible that the account is under a different name? Please reach out to us at toden@jimbutlerchevrolet.com so we can try to help.

Jan 02, 2024 -

mike.t.schroeder responded

So they call me and talk to me as a child! Saying to me "you need to listen to me" how disrespectful! You're NOT my customer! Even after producing a video of the problem and initially telling me they couldn't find a problem they want me to inconvenience myself again. Tony shouldn't have anything to do with customer service!

Jan 02, 2024 -

Jim Butler Chevrolet responded

Mr. Schroeder, we remember the conversation differently. In order to find a solution to your concern, we need a Journeyman tech to look at your vehicle. TONI was attempting to tell you is that your vehicle wasn't investigated by a Journeyman tech because your request for an oil change, NOT performed by a Journeyman tech. Toni was attempting to offer you same day diagnostic (normally takes 24-48 hours) to minimize your inconvenience. In the conversation, you stated that you would take your vehicle elsewhere, which is, of course, your prerogative. Our offer of same day diagnostic still stands though. Should you change your mind and want to take us up on that, please reach out to our service manager Zach at 636-717-2790 to schedule an appointment.

December 22, 2023

Service writer was very helpful,waiting room was clean. Explained everything that was happening. Excellent More

by birdpike24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Wondell
Report | Print
Dec 30, 2023 -

Jim Butler Chevrolet responded

Thanks for the awesome review, Theresa! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We look forward to seeing you again!

December 21, 2023

They told me they could get me a vehicle despite my credi and indeed they did More

by jeanettejones58
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tj Watkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilcox Yorama
Report | Print
Dec 30, 2023 -

Jim Butler Chevrolet responded

That's great to hear! We're always here to help and do everything within our power to make sure our customers have the best possible experience! We look forward to seeing you again!

December 21, 2023

Great service at a great price. Service staff iexcellent at helping you with your car issuea. More

by jonplb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 30, 2023 -

Jim Butler Chevrolet responded

Thank you for your feedback! We're glad to hear that you enjoyed working with us! We were honored to share the experience with you and we hope to work with you again!

December 20, 2023

Our salesman, Mike was the best. He went above and beyond to sure we were happy with our new vehicle. This is our third vehicle from Jim Butler Chevrolet. They always have the best p More

by bobkathybj
Recommend Dealer
Yes
Employees Worked With
Stacey Thornton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2023 -

Jim Butler Chevrolet responded

Thank you for choosing Jim Butler Chevrolet, INC. as your first choice for all your automotive needs! If you have any further questions, please give us a call. We're always happy to help!

December 20, 2023

My experience with Jim Butler was amazing. I was how fast and efficient everything went. Mike was amazing, very friendly and so helpful on explaining any questions I had. More

by buehlerkristina77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2023 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

December 20, 2023

I had a very good experience with Jim Butler. Mike Taylor was amazing to work with. He helped me get in the vehicle I wanted and was very friendly. I would recommend anyone who needs a car to see More

by buehlerkristina77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Taylor
Report | Print
Dec 22, 2023 -

Jim Butler Chevrolet responded

Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We look forward to your next visit! Take care!

December 19, 2023

We dropped off our car on a Tuesday evening & were told that it would be assessed within 72 hours; however, it wasn't assessed until the following Monday or Tuesday. It was repaired by the following day fo More

by lreutter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Report | Print
Dec 20, 2023 -

Jim Butler Chevrolet responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

1
...
42
43
44
...
401