Jim Butler Chevrolet - Service Center

Service Went in for an oil change, tire rotation and multi point inspection. My tire pressure was 27 pounds because I have a nail in my tire. To test that the Went in for an oil change, tire rotation and multi point inspection. My tire pressure was 27 pounds because I have a nail in my tire. To test that they really do the multi point inspection I did not say a word to see if they found it. Well an hour and a half later they come tell me my car is ready, I ask the guy did they find the nail he tells me no they do not check for nails in tires. Well my understanding is a multi point inspection means they check the tires for damage would this not be damage? Not Confident that they truly take the time to inspect the car. This is my 3rd car I have bought from them and all my service has been done at the dealership. This will be the last car I buy from Jim Butler. Kimberly Amrein More

Unbelievable Told me a piston in my NEW Chevy Cruise that isn't even a year old has engine problems. Did not offer additional warranty on the rebuilt engine. Bro Told me a piston in my NEW Chevy Cruise that isn't even a year old has engine problems. Did not offer additional warranty on the rebuilt engine. Brought the car from this dealership what a joke don't but anything from these clowns. More

waste of money went to dealership with the hope of finding what is wrong why car would start occasionally. i am a certified master tech for diesel trucks not cars. i went to dealership with the hope of finding what is wrong why car would start occasionally. i am a certified master tech for diesel trucks not cars. i had checked the basics, fuel pressure , codes, etc. explained to dealership that i had already done this. problem was intermittent with no codes. was told that care was out of crank and cam timing (should have code for cam and crank correlation). no codes. said car had multiple issues because service manager used to work on these. car ran fine until a week ago. dealership said they only spent on hour on it. problem is they are paid flat rate and cant make any money on diagnosing vehicle. they look for codes so that they can make quick easy money. overpriced for the service they provide. its pretty bad when a dealership boasts about being certified and can only give this kind of results. don't waste your time. More

Part changers!!!! We bought a car in March 2016. It has been taken in for service 4 times for the same issue. They have charged me twice for my warranty deductible and We bought a car in March 2016. It has been taken in for service 4 times for the same issue. They have charged me twice for my warranty deductible and then $350 when they claimed to have fixed the real issue. I WILL NEVER BUY A CAR FROM JIM BUTLER EVER AGAIN!! Im starting to think I was sold a lemon. Based on the other reviews they arent very reputable in any area. Wish I would have read these before my purchase. Id like to give them no stars, but then they wont accept my review. More

Refusal to Rectify Mistakes and Miscommunications My truck didn't start after work, so I contacted to nearest reputable dealership to get it towed in and serviced. It was just the starter, so I assume My truck didn't start after work, so I contacted to nearest reputable dealership to get it towed in and serviced. It was just the starter, so I assumed it would be a quick, painless fix. The customer service representative said they contracted towing to a local company, so I contacted the towing company and arranged a tow. Then, I called in and spoke with the customer service rep again to confirm it was on its way and give information about the vehicle and myself. She said that it would be looked at the following morning. Approximately an hour later, Jim Butler's automotive service department called me to confirm that they had received it and get more information. At no point in this process did any member of Jim Butler's team state or even imply that there could be any issue working on the vehicle. At 6 p.m. the following evening, a member of the automotive service team called to say that he didn't think they could work on it. After I inquired why, he stated that it was a Ford and that it could require tools that they didn't have. I explained that I had spoken with two employees and that they had not raised any concerns of mentioned any problems despite having full knowledge that it was both a Ford and a diesel. The service employee then said that he would speak to his manager about the situation and call me when they had figured it out, but emphasized that Jim Butler typically does not work on vehicles not sold on their lot unless they are Chevrolets. At 10 a.m. the next morning, the service manager for Jim Butler called me and said that I should get the vehicle towed to a Ford dealership because Jim Butler couldn't work on it. He offered to diagnose it for $135, which wouldn't have been an issue except he explicitly stated that Jim Butler most likely couldn't perform the repair, even if it was as simply as a starter, because it would require special tools being a diesel and a Ford. For around twenty minutes, we went in circles as I explained that nobody had pointed to any problems or else I would've just had it taken elsewhere to begin with. He stated directly that it was my fault for not having it towed to Ford in the first place and refused to pay the second tow bill to get it taken to a dealership that could guarantee their ability to perform a repair. Furthermore, regardless of the miscommunications between employees and myself, he refused to waive the diagnosis fee to ascertain if it was plausible to repair at Jim Butler. Under normal circumstances, this request would be ludicrous, but considering the lack of competence and knowledge of the service department's capabilities, is it so unreasonable? No workers communicated any potential issues, included a member of the service department, and the service manager refused to correct their mistakes by either having the vehicle towed to another location or inspecting the vehicles to determine whether they could fix it. This cost me two days as well as an additional $80 for the second tow bill to a diesel shop that fixed the starter within an hour of the truck arriving. All in all, disappointing doesn't begin to describe the total lack of customer service and ineffective communication between departments and employees; a far better descriptor is negligent. The silver lining is that the first two employees I spoke with, the customer service rep and the auto service gentleman who confirmed delivery, were incredibly polite. Albeit, they told me to ship over a vehicle Jim Butler's service department may or may not have had the ability to repair. More

Don't let you know what is going on. They ordered a part without telling me. I didn't have to pay for it, but it is nice to know before something is ordered. They are poor at explanatio They ordered a part without telling me. I didn't have to pay for it, but it is nice to know before something is ordered. They are poor at explanations. More

The worst service you could imagine The right hand doesn't know what the left hand is doing at this dealership. The first appointment was to have a broken glove box latch repaired under The right hand doesn't know what the left hand is doing at this dealership. The first appointment was to have a broken glove box latch repaired under warranty. It took 2 separate appointments, and many hours to get a 5 minute job done. The next appointment took 2 and 1/2 hours to get a simple oil change. The process of turning over the car, getting the mechanic to do the job, and then jumping through hoops to get your car back reminds you of the most insane way you could think of to make the task as complicated as possible. We are still waiting to get the car back for a week now because a sensor decided the stability system has a problem. First they promised to look at it the same day, but ran out of time. Then they said leave it for 3 more days and we could pick it up Thursday. Thursday came around, and still nothing. Today they finally got around to looking at it, and they will need to order a part. I've decided it will be much faster to drive 10 times farther to another dealer for future service. Jim Butler SUCKS! More

The service department leaves you in the dark. I bought a new vehicle and the sales department is fine, but the service department leaves you in the dark. I paid to get protective chemicals put on I bought a new vehicle and the sales department is fine, but the service department leaves you in the dark. I paid to get protective chemicals put on the new vehicle I bought on August 5th and the service department didn't call me until August 27th to set up an appointment. Even if they were busy they could have called and told me it will be a while, but instead they leave you in the dark not knowing what is going on. More

The service department is amazing Want to say big thanks to Mike Simms the service ops manager. I had a lot of issues with a recall and while I was dealing with all this Mike went out Want to say big thanks to Mike Simms the service ops manager. I had a lot of issues with a recall and while I was dealing with all this Mike went out of his way to help me. The whole service team went out of their way to help make it a easy process More

We play games s/b their motto Bought a 2014 Sonic - lost second Key and was hurried on phone and told car has to be towed to dealership to get a new key made for around $175 for th Bought a 2014 Sonic - lost second Key and was hurried on phone and told car has to be towed to dealership to get a new key made for around $175 for that make and model. Got to dealership and Mike took me onto office, closed door as if he was breaking bad news to me said "They told you wrong" " a new key will cost around $400 as there are hours of labor involved" - really ? are you %*#@^ me. I calmly stated that I was going to call 1-800-chevy and tow it either back home or to another dealer - all of the sudden he was going to do it for $175. what a shady, sketchy, classic slimy trick - I wonder how many elderly people get ripped off with this kind of tactic. More