Jim Butler Chevrolet - Service Center

So helpful, great service, hassle free. They went above and beyond to help me I'm very appreciative They went above and beyond to help me I'm very appreciative More

I’m so appreciative of the service dept at JBC. They were so helpful. As a single mom and business owner I feel like everything is made to be so hard. JBC went above and beyond to provide exception They were so helpful. As a single mom and business owner I feel like everything is made to be so hard. JBC went above and beyond to provide exceptional service. They stood by the warranty on my car. The loaner process was easy, when it was time to trade in my loaner for a new loaner they came to my house in xx. Peter’s to trade it out for me since I was working. They also delivered my car when it was done. Again as a single mom that meant a lot. I was so relieved. I feel like customer service Has gone downhill in a lot of areas but not here. Thank you all in the service department for your help. Even though I purchased at Jim butler Kia, Chevy treated me just like I got it there More

Charged $190 for a “diagnostic fee,” to see what was going on with my parking sensors and window motor. Came back and said I needed a new battery to fix the sensors. Cars never had an issue starting. I going on with my parking sensors and window motor. Came back and said I needed a new battery to fix the sensors. Cars never had an issue starting. I have an extended warranty that should cover both items, they refused to use it. They sent me an estimated charge of over $3000 for the repairs. I told them they could do my oil change and I’d pickup the next day. Went to pick it up and the oil change was not complete, so I left my vehicle there for three days and got no work complete. However they still charged me $190 for the “diagnostic fee.” Went to a local shop, they changed my oil, tested my battery, fixed the sensors for $140 and it was done in 2 hours. Worst service I’ve seen out of Jim Butler. More

Everything was done in the predicted time frame. Everyone was very friendly and everything done correctly. Everyone was very friendly and everything done correctly. More

The team went above and beyond to get me into car. They worked hard to take care of me and my needs. They worked hard to take care of me and my needs. More

they took excellent care of me and was very through about what it would cost to do my repairs. what it would cost to do my repairs. More

The dealership service department diagnosed my issue of smelling antifreeze. They determined it was caused by a leaking water pump. It was repaired quickly. smelling antifreeze. They determined it was caused by a leaking water pump. It was repaired quickly. More

Adnan was a rock star. Great experience with no issues. Tara did a great job with the financing Great experience with no issues. Tara did a great job with the financing More

Well, never bring my car back there . Kept car too long each time it was there. Was trying to get it to pass emmisions. .I’’d bring it in when they’d tell me and then they wouldn’t get to Kept car too long each time it was there. Was trying to get it to pass emmisions. .I’’d bring it in when they’d tell me and then they wouldn’t get to it for 2 or 3 days.. They said it had to wait on the Corvette tech. I brought it in last 2 times for O2sensors. Tech only Fixed 2. I drove it a few miles and engine light came back on again. Code came up for the other 2 sensors needed replaced. They should’ve replaced all 4 At the same time.. So I guess Butler doesn’t have real mechanics for a Corvette, Obviously a tech only does what the codes read . A real mechanic would say there’s 4 on this car and due to the mileage, I suggest you replace all 4. And Would only keep car inside at night. I will say Kayla Did do her job. She always kept me informed. So obviously, I won’t be bringing my car back there ever. More

I took my vehicle in on Jan 20, 2024 they had it for 4 days, was told there was nothing wrong with my vehicle. I had to take it back 4 days after getting it back then they had it for a month because the b days, was told there was nothing wrong with my vehicle. I had to take it back 4 days after getting it back then they had it for a month because the brake control module was bad.. More