Jim Butler Chevrolet - Service Center

All went well. Doug kept me informed as to what was wrong with my car and when it would be completed. They actually got the car finished sooner than they thought. We Doug kept me informed as to what was wrong with my car and when it would be completed. They actually got the car finished sooner than they thought. Went and picked it up and everything seems great. Thanks. More

Terrible experience I spoke with the service department about my vehicle having some motor issues. I asked if the vehicle was under any kind of warranty. Mandy the person I spoke with the service department about my vehicle having some motor issues. I asked if the vehicle was under any kind of warranty. Mandy the person I spoke to asked me what kind of issues the car was having and for my vin number so she could check on warranties. She informed me that if it was an internal issue with the motor that it would be covered. I made an appointment to have a diagnostics performed. A few days later the service manager Bill calls and informs me that there is no warranty on the vehicle. (I would’ve never had the car towed to their dealership had I known this). So I call the service department to CANCEL the diagnostic check. The person I spoke with understood what I was wanting to do and I repeatedly told her I DO NOT want this done, and I will have the vehicle towed within a few days. A few days go by and the service manager Bill calls me to inform me that they are finished with the diagnostic check that I canceled...... I told bill that I canceled that appointment and don’t feel that I’m responsible for paying for it. He very rudely tells me that I didn’t cancel the appointment and that I should have asked for him personally to cancel the appointment. So he tells me that if I can’t remember who I talked to that there is nothing he can do about it. He said he would look through their call logs to see if I made a call to cancel it. A few more days go by and I hadn’t heard from Bill so I send a tow truck to pick up my vehicle. Bill refuses to release the vehicle without payment. The tow truck company informs me of this so I call and speak to Bill. He tells me that he looked through the call logs and couldn’t find where I made the call ( I have the call in my call logs) so obviously he never checked. Then very rudely tells me that the lady I spoke to about canceling the appointment “is very good about writing things down and leaving notes” so I must be lying about this. So I asked to speak with someone else about this. He refused to let me speak with anyone else and stated that I “had reached the big guy, no ones over me, everything goes through me”. So at this point I felt it easier to give the big guy his $155.00 then to continue to argue seeing that I needed my vehicle. So overall it was a terrible experience all around from being misinformed about warranties, not having my appointment canceled, to Bill calling me at 8pm to tell me I need to remember who I talked to or I’m stuck with the bill. But Jim Butler Chevrolet made $155.00 so I guess it’s worth it to them. More

Recall work Got in and got it done with no problems. Very busy dealership but still feel like I got personalized service. The lot needs to be bigger. Got in and got it done with no problems. Very busy dealership but still feel like I got personalized service. The lot needs to be bigger. More

Sales/Service The Sales and Service departments are amazing! We just bought the truck a little over a month ago and there was a minor recall so we had to bring it The Sales and Service departments are amazing! We just bought the truck a little over a month ago and there was a minor recall so we had to bring it in to have it checked. The experience from the first time we stepped on the lot until the last experience with service has been nothing short of excellent. More

Oil change and tire rotation I waited in the lobby at the dealership while my car was being serviced. They keep you up to date and make you feel at home. My original sales man I waited in the lobby at the dealership while my car was being serviced. They keep you up to date and make you feel at home. My original sales man (Matt) always checks in to see how the car is doing. More

Low life lieing thief's My car wasn't fixed the right way the first time. Had to go back later when the right parts came in the service management made me pay another deduc My car wasn't fixed the right way the first time. Had to go back later when the right parts came in the service management made me pay another deductible on the warranty for the same problem that wasn't fixed. More

Quick and done right I brought my car in for service on a recall. It was a quick and easy process. Everyone was friendly. Even got a free car wash coupon! I brought my car in for service on a recall. It was a quick and easy process. Everyone was friendly. Even got a free car wash coupon! More

Phone call Had to change spot date twice ,got a call trying to sell me a car 1st time then also next two times. Stop this practice it makes me want to go elsewhe Had to change spot date twice ,got a call trying to sell me a car 1st time then also next two times. Stop this practice it makes me want to go elsewhere next time. More

Excellent service visit Oil change, tire rotation, and inspection completed fast. Found some other issues with suspension and followed up to set up diagnostics appointment. E Oil change, tire rotation, and inspection completed fast. Found some other issues with suspension and followed up to set up diagnostics appointment. Everything went well. More

Quick friendly service Bill was a great help! Got me in and out quickly. I dropped my truck off and I recurved a rental. I also recurved a call 2 days earlier than expected Bill was a great help! Got me in and out quickly. I dropped my truck off and I recurved a rental. I also recurved a call 2 days earlier than expected to pick up my vehicle! All of my concerns were addressed and corrected on the first visit! More