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Jim Butler Chevrolet - Service Center

Fenton, MO

3.9
4,304 Reviews
Call Service Center (636) 349-3222

4,304 Reviews of Jim Butler Chevrolet - Service Center

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June 14, 2025

The maintenance was done in a timely manner excellent help at the dealership great job Jim butler More

by tschaef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2025 -

Jim Butler Chevrolet responded

It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

June 13, 2025

I had a slow leak in my new tires. A nail was pulled out and it was patched at no cost. More

by airitusa
Recommend Dealer
Yes
Employees Worked With
Dalton Kiley
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Jun 17, 2025 -

Jim Butler Chevrolet responded

Hi, we are very happy we could provide you with a positive experience! We hope to see you soon!

June 13, 2025

Awesome very help fully very attentive very courteous very respectful I would recommend Jim ButlerCheverlet to anyone. More

by twhite112
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla Merrick
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Jun 17, 2025 -

Jim Butler Chevrolet responded

Thank you so much again for your feedback! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

June 11, 2025

My last experience was ridiculous. Having issues with Transmission while you guys did the diagnostics it took a week or so to be completed didn’t even offer a rental car and then it wa More

by delane1022
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Ries
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 13, 2025 -

Jim Butler Chevrolet responded

Thank you for taking the time to share your feedback. We're truly sorry to hear that your recent experience did not meet your expectations. Regarding the rental car, we understand how important transportation is during service. While rentals are available, they do need to be scheduled in advance to ensure availability. We’ll work on making that clearer during the scheduling process. We typically aim to complete diagnostics within 24–72 hours, but due to recent weather-related delays, our timelines have unfortunately been extended. We apologize for any inconvenience this caused. As for the buyback offer, it was based on the vehicle’s high mileage and the significant cost of reconditioning due to the transmission issue. We understand that this may have felt disappointing, and we appreciate your perspective. We value your feedback and hope this explanation helps clarify the situation. If there’s anything more we can do, please don’t hesitate to reach out. We’d love the opportunity to serve you better in the future.

June 10, 2025

My wife went in for a simple oil change and tire rotation. She was waiting and waiting. It turned out that the service person went on a break and turned the records over to someone else. He did not More

by billin897
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Female person, Male person, do not remember names.
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Jun 13, 2025 -

Jim Butler Chevrolet responded

Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience your wife experienced during her recent visit. Waiting unnecessarily—especially when the service was already completed—is understandably frustrating, and we regret that our communication breakdown caused this delay. We take full responsibility for the oversight in not promptly notifying her when the vehicle was ready. This is not the level of service we aim to provide, and we will ensure this issue is addressed directly with our entire service team. We truly hope that our efforts to improve are evident in future visits.

June 09, 2025

I feel comfortable with my adviser Kim who is very friendly and informative on my vehicles. I have a peace of mind. More

by kilbanej1118
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2025 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

June 09, 2025

2 hrs is still a long time for an oil change but not too bad More

by gfluebbers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2025 -

Jim Butler Chevrolet responded

Thanks for your feedback. We normally quote 90 mins to 2 hours for our oil changes. In the future please feel free to use our drop off service or our complimentary shuttle services. We look forward to your next visit! Take care!

June 09, 2025

They've always done me Fair. I try to do all my services there as long as I can get in Timely. More

by stldodgeboy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2025 -

Jim Butler Chevrolet responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Jim Butler Chevrolet, INC.. We hope to be of service to you again in the future. Best wishes, Jim Butler Chevrolet, INC.

June 06, 2025

Service Tech was very attentive to my needs. He explained everything that I needed in detail More

by jacquel43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Hausmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chuck Geringer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Hunter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2025 -

Jim Butler Chevrolet responded

Hi there! We're so happy we were able to help you out! Thank you again for choosing Jim Butler Chevrolet, INC. and we hope to see you again.

June 05, 2025

For the first time using them I thought they did a good job . Everyone was easy to deal with . Would have liked to have gotten my car in sooner but I guess that's just the way it goes . More

by WNDSOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
Report | Print
Jun 12, 2025 -

Jim Butler Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Jim Butler Chevrolet, INC. and we hope to see you again soon!

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